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The Franklin

Booking.comUS$189*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$189*
US$189*
US$189*
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The Franklin
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599 Reviews from our TripAdvisor Community

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Showing 599: English reviews
Roanoke Rapids, United States
Reviewed 30 October 2016

My wife and I visited for the second time recently. The hotel is clean with a good staff and located along on a great street in Chapel Hill. Lots of good restaurants within a few blocks, but it was still quiet at night. Good shopping in easy driving distance. A nice place for a weekend away from home.

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank Thomas Howard M
Jay P, General Manager at The Franklin, responded to this review

Thomas Howard M, Thanks for your review. Please come back anytime you'd like another weekend getaway! Jay

Asheville
Reviewed 30 October 2016 via mobile

My family and I stayed at The Franklin for a night while visiting our daughter at UNC. The rooms were nice, clean and had a ton of towels. The breakfast was delicious and in an interesting location within the hotel. Nice view overlooking Franklin street. There was a fair bit of noise from Franklin street until 1-2am. Unfortunately, there was...

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Helpful?
Thank marthaa272
Jay P, General Manager at The Franklin, responded to this review

Hi marthaa272, Thanks for your post. We appreciate your feedback about our hotel, but are disappointed that you didn't get good sleep while staying with us. Because of our atrium design, the noise does tend to transfer into rooms, especially if there is a gathering of revelers. Coupled with the sounds of downtown Franklin Street, I know that can be...

Dallas, Texas
Reviewed 28 October 2016

As if Chapel Hill is not neat enough as of city but to find such a nice hotel in the middle of it was a treat. The staff is excellent and immediately makes you feel welcome. Very attentive and professional. Rooms are really nice, spacious and very well appointed. Bathroom is really wonderful with large spacious shower, nice amenities and...

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Helpful?
Thank Peter2150
Jay P, General Manager at The Franklin, responded to this review

Peter2150, Thank you for your feedback. Glad that you had such a good experience with us, and hope you'll visit again. Jay

Chapel Hill, North Carolina
Reviewed 26 October 2016

Hands down friendliest most effective staff in NC. Rooms are comfortable and the location is ideal - great restaurants and bars within easy walking distance. Stop in at the bar and visit hannah for a drink.

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank 403traveler111111111
Jay P, General Manager at The Franklin, responded to this review

403traveler111111111 (hope I got the number of "1's" right!), Thanks for your note. Aside from your other positive feedback, your point about our staff being the most friendly and effective is very rewarding to hear. As our entire team knows, the building is just a building, and it's the interactions you have with our people that define your experience. All...

Mill Valley, California
Reviewed 24 October 2016

Centrally located, close to great restaurant options. Faster internet, friendly staff, courteous turn down service with bottles of Fiji water and chocolate treats. Equipment for hearing impaired. only negative: no tube in my room, otherwise excellent hotel and stay experience.

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank p4knyc
Jay P, General Manager at The Franklin, responded to this review

Hello p4knyc, Thanks for your comments. Our location is one of the best things about our hotel, we appreciate you mentioning our various amenities. Speaking of internet, we just upgraded our fiber service to large capacity bandwidth and are pushing it through the hotel on a gigabit wireless network. So you will experience an even faster speed next time. Sorry...

Richland, WA
Reviewed 24 October 2016 via mobile

We spent one night here. The location is ideal. Both Chapel Hill and Carrboro are within walking distance. The hotel also has a shuttle to take you anywhere in town. Check in was quick and super friendly. We were offered water and fresh cookies. There is free parking in back of the hotel. We stayed in a suite- 2 rooms...

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Helpful?
Thank SBHgirl
Jay P, General Manager at The Franklin, responded to this review

SBHgirl, You'll have to come back and stay for multiple nights! Thank you for pointing out so many of our guests' favorite things about The Franklin. It's nice that you got to take advantage of all of these things. See you next time, Jay

Chapel Hill, United States
Reviewed 22 October 2016

I was uncertain where to stay and I was so glad that my daughter in law suggested The Franklin. From the minute I arrived all of the staff was very helpful. The room was so comforting and comfortable. It was a bit of Europe with a homey feeling. The bar and breakfast were welcoming and when you are traveling alone...

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank Karen B
Jay P, General Manager at The Franklin, responded to this review

Karen B, Thank you for sharing your experience. I love hearing guests' perspective on our staff, and your use of the word "helpful" to describe our staff is comforting. That is just the feeling we want you to have and are glad that it made that impact on you. We hope you will visit again. Jay

Reviewed 18 October 2016

This hotel offers location, convenience, and wonderful accomodations. The staff is friendly and the rooms are luxurious. From this location you can park your car and enjoy a walk to shops and dining on Franklin Street or to Kenan Stadium for a football game!

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank T8083BGjimp
Jay P, General Manager at The Franklin, responded to this review

T8083BGjimp, Thank you for your post. Glad that your visits have been consistently positive. We look forward to hosting you again and again, even beyond the football game weekends! See you soon, Jay

Chicago
Reviewed 16 October 2016

This hotel is close proximity to UNC which was great. Given the type of property, would have expected the staff to actually provide good customer service and that was not the case. They were not welcoming or friendly and did not treat me as a valued guest. I will never stay at this property again. The front desk staff needs...

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank whitetn
Jay P, General Manager at The Franklin, responded to this review

Hi there whitetn, I'm sorry that our staff service was so poor. We do our best to be friendly, warm, and hospitable to everyone who walks through our doors - I'm disappointed that we failed to give you that experience in our hotel. We will continue to work as a team to find ways to get better. Meanwhile, we've refunded...

Avon, CO., United States
Reviewed 15 October 2016

Great small hotel, attentive staff, clean and great location. Afternoon cookies are yummy and a bid hit with all the family. We have stayed there several times over the past 5 years and it has always been a pleasant experience.

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank Tim K
Jay P, General Manager at The Franklin, responded to this review

Hello Tim K, Thanks for your comments. We appreciate you staying with us on a regular basis, and are glad that your experiences are positive. See you next time! Jay

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 

Additional Information about The Franklin

Address: 311 W Franklin St, Chapel Hill, NC 27516
Region: United States > North Carolina > Chapel Hill
Price Range: RM859 - RM1,405 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Franklin Hotel Chapel Hill
Hotel Style:
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill
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Questions & Answers

Here's what travellers have asked, with answers from The Franklin staff and other travellers.
5 questions
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Questions? Get answers from The Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the third floor and ask for balcony. You may hear some noise, but in the spring, it was nice to have a glass of wine on the balcony.”
robertmB4270GI, 22 Apr 2017 | Read review
“We prefer the rooms on the back of the hotel - they are quieter”
janeta460, 2 Apr 2017 | Read review
“Our room facing away from Franklin street was exceptionally quiet”
tarheeltraveler2016, 3 Feb 2017 | Read review
“Away from the street was nice!”
suelynner, 9 Jan 2017 | Read review
“Presidential suite.”
Cyclist76, 12 Nov 2016 | Read review
5 of 5
Booking.com
US$189* /night
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Prices are for 1 room, 2 adults
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