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Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.

83 reviews
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Traveller (2)
Room & Suite (9)
Dining (2)
Overview
  • Excellent43%
  • Very good24%
  • Average12%
  • Poor13%
  • Terrible8%
Travellers talk about
“grab and go”(2 reviews)
“full kitchen”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
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Reviews (83)Write a Review
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1 - 5 of 81 reviews
Reviewed 4 days ago

I was diagnosed with papillary cancer and had a rough 2017. After dealing with surgery complications and in recovery, I wanted to get out of state and see some new surroundings. It was the first time ever lodging at an Extended Stay and first time...More

Thank blumaiden2018
Response from 00esa, Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.Responded 3 days ago

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We will share your wonderful compliments with Diana for a...More

Hotel's Favourite
Reviewed 31 May 2017

I stayed here for two months and I have to say this place is great from the staff to the rooms, I never once had a problem with them and whatever needs I asked for they definitely accommodated it. Everyone was friendly and always asked...More

Thank Justin R
Response from 00esa, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.Responded 2 June 2017

Justin, it is so nice to read your stay at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd. was enjoyable on every front. We are delighted to know you liked our outstanding service and that our location was perfect for your needs....More

Reviewed 2 weeks ago

Overall the stay was not too bad and most of the staff was really nice to me. I was there on business for two weeks. I stayed at the location because it was convenient to the mall and stores. However, I noticed I kept scratching...More

Thank mesha1972
Response from 00esa, Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.Responded 2 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 4 weeks ago

The young lady Tamirra S night shift Customer Rep displayed wonder/great customer service skills. She even assist with her great knowledge of making sure my payment was correctly process. Thanks Tamirra for the Great Service!!!!!!!!More

Thank tmcfadden2752018
Response from 00esa, Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.Responded 4 weeks ago

Thank you for writing such a lovely review about your experience at Extended Stay America. We were thrilled to read about the great service you received from Tamirra and how her actions exceeded your expectations. Please be assured we will share your compliments with her...More

Reviewed 16 October 2017

I thought it would be a great value for the price, but the room reeked of smoke. Pros: room layout, kitchen Cons: smelly room, phones broken, missing stuff from room coupled with having to get it myself since the phones were brokenMore

Review collected in partnership with Extended Stay
Thank Addison T
Response from 00esa, Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.Responded 19 October 2017

Addison, thank you for choosing to stay at our hotel. We are happy you liked your room, but we are sorry for the issues you had with our in-room amenities and the inconvenience it caused. We will discuss these issues at our future team meetings...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$93 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#65 Business Hotel in Charlotte
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$93 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#65 Business Hotel in Charlotte
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (2)
Room & Suite (9)
Dining (2)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Ask for a front view room because the back wall is a sub division and you can't open curtains or someone..."
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"First floor the best for me"
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"Rooms at the rear might be a bit more quiet."
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"Room walls are a bit thin so if you are trying to have a good nights sleep I'd ask to be placed where..."
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