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Best Western Plus Charlotte/Matthews Hotel

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Traveller (38)
Room & Suite (25)
Dining (8)
Overview
  • Excellent39%
  • Very good26%
  • Average15%
  • Poor5%
  • Terrible15%
Travellers talk about
“room was clean”(21 reviews)
“stay there again”(12 reviews)
“hot breakfast”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Fitness centre
Multilingual Staff
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Plus Charlotte/Matthews Hotel
Special Offer: SAVE 20% in Charlotte!
Hotel deals
Offers from Best Western Plus Charlotte/Matthews Hotel
Special Offer: SAVE 20% in Charlotte!
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (327)
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321 results
Traveller rating
119
84
50
18
50
Traveller type
Time of year
LanguageEnglish
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119
84
50
18
50
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All reviewsroom was cleanstay there againhot breakfastyogurtwi fiminute drivedesk clerkenjoyed my stayfitness centerthe breakfast areaparking lotbwupgradeslaundrymicrowavechannels
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1 - 5 of 321 reviews
Reviewed 6 days ago

I was awaken at 11:30 pm by a smoke alarm. It was beeping every 30 seconds due to a low battery. I had to be moved to another room after waiting 40 minutes for anybody to come up to my room, which nobody ever did....More

Review collected in partnership with Best Western
Thank Joshua B
Hotel's Favourite
Reviewed 3 weeks ago

As a walk-in got a great rate...thank you Rebecca. You were so helpful and sweet. From the outside through the lobby, into the elevator, down the hallway and into the room was CLEAN!!! The room was very clean and the bed...very comfortable. Check out was...More

Thank B2RGirl
Reviewed 22 May 2018

This hotel is infested with roaches. Housekeeping only cleans when they feel like it and then only takes out the garbage and makes the beds. No sweeping of any kind and never replaced the kleenex. I know they never swept or wiped up because all...More

Review collected in partnership with Best Western
Thank kiki19122018
Response from Kam P, Manager at Best Western Plus Charlotte/Matthews HotelResponded 24 May 2018

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We did offer to move your room, but you opted not to move. We have a preventative maintenance program from a reputable pest control company. Your satisfaction is important...More

Reviewed 19 May 2018

I had good experience at best western plus, friendly staff, breakfast was very good. The hotel location was very convenient from where i needed to go, Also i like about the restaurants were walking distance . Overall good stay, will definitely come back.

Review collected in partnership with Best Western
Thank dinesh8858
Reviewed 19 April 2018 via mobile

Only one computer at front desk worked so it took 20 mins to wait to get checked in. Phone in the room was torn apart- see pic. TV did not work - see pic and I was told I had to wait until they had...More

Thank luvnlyf c
Response from Kam P, Manager at Best Western Plus Charlotte/Matthews HotelResponded 20 April 2018

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$86 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$86 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (38)
Room & Suite (25)
Dining (8)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
Ask a question
Renee P
9 January 2017|
AnswerShow all 2 answers
Response from Teresa B | Reviewed this property |
No smoking inside but very convenient outside. Ask for a room "at end of hall near exterior stairs."
2
Votes
Jim P
1 March 2015|
Answer
Response from Chianti D | Property representative |
Mr. Potter Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day... More
0
Votes
Room Tips
"The lower number the room, the further you are away from the busy road."
Read review
"Maybe double beds are softer? If not, try the sofa bed!. Turn on your fridge when you get there. Bring a..."
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"Don't stay here"
Read review
"Facing the front side of the Hotel"
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