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All reviewscaffe sienafront deskrooftop poolwithin walking distanceparking garagehotel restaurantstreet noiselocation is greatbeds were comfortablelight railstaff was friendlybusiness tripthe room was nicejjsinkvaletwedding
We just returned from a 2 night stay to attend a wedding at this hotel. Easy to find in the city, but small area to unload and since was a busy time it was hectic. Parking is in attached garage but you do have to...More
1 Thank rbross50
Response from IHGCare, Guest Relations Manager at Holiday Inn Charlotte - Center CityResponded 15 May 2015
Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It is our pleasure to hear that you were...More
We were in Charlotte with our family for a wedding. At the last minute we decided to upgrade to a suit which turned out to be a great decision. The two room suit was just enough space for our kids to play and for everyone...More
To pre-empt this story...I booked a room at this hotel through the IHG member site for a getaway trip that my wife and I were taking for our first visit ever to Charlotte. When I booked, the rates were all over the place and varied...More
Response from HolidayInnUptown, Guest Relations Manager at Holiday Inn Charlotte - Center CityResponded 16 April 2015
Thank you for reaching out to us to share your concerns regarding your recent stay. Should you have a free moment we would appreciate speaking with you directly to research your rate disparity. We certainly want to make sure you received the rate...More
The Front Line Staff not hospitable. They care more about making money than servicing a guest. I wouldn't recommend this hotel to anybody due to the snootiness and rudeness of the staff.
Accommodations are decent but the staff makes or breaks an entire experience.
Spent 4 nights on the 15th 'Club Floor'. Room was clean but unremarkable. Good location for any downtown events. If you plan on sleeping in, stay away from the service elevator as the cleaning staff is very enthusiastic and don't worry too much about how...More
1 Thank Mitchel O
Response from IHGCare, Guest Relations Manager at Holiday Inn Charlotte - Center CityResponded 14 April 2015
Dear Mitchel O,
Thank you for your recent stay with us and reviewing our property. I am pleased you liked the location of our hotel and were happy with the level of cleanliness provided. However, I am really sorry you were inconvenienced due to insufficient...More