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Despite having a reservation, was given a room on the street side. There was no way to block the road noise from cars and crotch-rockets all night. I asked if the front desk had a fan or something to make white noise to drown that...More
Traveling can be harrowing enough, but during thunderstorms even more so! We made it in the evening, fan to a near by fast food restaurant and prepared to settle in for a good nights sleep! CLEAN, COMFORTABLE AND QUIET, even though there were more than...More
Thank Pixie B
Response from Kyle R, General Manager at Fairfield Inn Charlotte NorthlakeResponded 18 May 2017
Thank you for your rating and review!! As guest satisfaction is our top priority, we are proud to know that you enjoyed your stay with us and our property was up to your standards!!
We look forward to seeing you next time!
My wife and I stayed here while traveling between downtown Charlotte and Latta Plantation. The hotel was clean and the accommodations were great. The morning breakfast including scrambled eggs, cheese omelettes, different breakfast meats, plus a good selection of cereal, bread's and the ever popular...More
Thank Larry F
Response from Kyle R, General Manager at Fairfield Inn Charlotte NorthlakeResponded 12 May 2017
Dear Larry F,
Thank you so much for your response in regards to your stay at Fairfield Inn Charlotte Northlake! As guest satisfaction is our top priority we are glad to hear that you enjoyed our new breakfast menu and that our location was convenient...More
Very clean, professional staff, accommodating, lots of great options for breakfast. A huge washer and dryer on site <$4 per load>. Rooms had stark white fresh linens, travel size shampoo & conditioner, soap, face wash. Work out center, indoor pool. AGAIN, what did it for...More
Thank Karen S
Response from Kyle R, General Manager at Fairfield Inn Charlotte NorthlakeResponded 11 May 2017
Thank you for choosing to stay with us!! We are glad to hear that you had a chance to utilized and were pleased with all of our amenities! Thank you for your review and I will definitely pass along your compliments to our staff!!...More
I was here for a week-long business trip, so while I was staying alone and didn't need much by way of extras I still wanted a nice place to sleep with a comfortable bed and nearby conveniences (restaurants, shopping).
I liked my room very much...More
Response from Kyle R, General Manager at Fairfield Inn Charlotte NorthlakeResponded 13 April 2017
I am so happy to hear that you enjoyed your stay at our hotel while in Charlotte! I am so glad to hear that we could make your week-long business trip comfortable and easy. Customer satisfaction is something that we take very seriously...More
US$101 - US$189 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
North Carolina >
Also Known As
Fairfield Inn Charlotte/Northlake Hotel Charlotte ,
HOw was it resolved, since Fairfield advertises 100% satisfaction guarantee?
They offered me a credit of 15% of the base rate, which was $16.
DO NOT STAY IN THIS PLACE.
DO NOT STAY AT ANY FAIRFIELD HOTEL. THEIR GUARANTEE IS TOTAL BS.
1 June 2017|
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Response from Kyle R | Property representative |
Hello T S,
Again we apologize for your experience. The discount we offered is our way to make it right. We do hope you understand. Thank you for your consideration.
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"I always like a room at the top because it gives me a reason to climb stairs."