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Extended Stay America - Charlotte - University Place

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Charlotte - University Place
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32 Reviews from our TripAdvisor Community

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Showing 32: English reviews
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Louisburg, North Carolina
Reviewed 18 April 2017 via mobile

Great value and location. Front desk and service staff always cheerful. If you need something, the staff is provides great support. And if you want to be left alone, you get that also. Easy Uber access to downtown Charlotte and several great restaurants and watering holes in walking distance from hotel. We will be back.

Thank PortguyofVA
Manager_11525, Manager at Extended Stay America - Charlotte - University Place, responded to this review

The team and I appreciate your remarks. It is great to see you had a pleasant stay at our hotel and that you were satisfied with our convenient location. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 27 January 2017 via mobile

This hotel was horrible. This is by far the worst hotel we've ever stayed in. We wanted to stay 2 nights but thank God we only stayed one night. The room was disgusting. It had burned cigarette mark on the comforter, dust on all the furniture, a stink and musty smell. The bathroom fixtures were dirty. The walls had stains...

Thank Chivonne J
Manager_11525, Manager at Extended Stay America - Charlotte - University Place, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed in doing so. I am grateful for the feedback you provided so we are able to continually improve our hotel. Please do not hesitate to contact me...

Reviewed 10 January 2017

I"m currently staying at this place as I type the review. Our first day in the room, the bathroom and tub had public hair all over them and the kitchen was dirty. The microwave in the room has not been cleaned in years and smells like something died inside it. The hotel does not offer room service, so I have...

Thank Marina H
Reviewed 3 November 2016 via mobile

Visited Charolotte for races with group of friends. We made our reservations directly through the hotel a couple of months in advance because we wanted to garantee all non-smoking rooms. When we arrived, two of the four rooms were smoking. (Yep, i was lucky enough to get one of them. #323). This room was just plain disgusting! Checked the bathroom...

1Thank MancosInkeeper
Reviewed 13 October 2016

Reserved double room in advance. Called that morning to confirm reservation. Arrived and were told they only had room with single bed. They lied and said that people had stayed over in the room. Turned out no one had cleaned. After waiting in the "lobby" 3 1/2 hours the desk clerk and another worker "cleaned the room." Charging us $94...

1Thank Holly F
San Antonio, Texas
Reviewed 27 August 2016 via mobile

The ladies at check in were very nice. One was training so it took a little longer but that was ok. It is obvious they are working to improve the quality there. Inside the lobby was the smell of paint or something and they said they were fixing up a room. Past reviews said there was a bedbug problem. They...

Thank Dianne K
Sterling, Virginia
Reviewed 15 December 2015

I am big fan of extended stay but my recent stay at this hotel studio suite was a bad experience. First of all the hotel and rooms appear to be from the 18th century. There was not hot water in the room for a few hours when I checked in. Towels appeared to have been used by the previous person...

1Thank Asad M
Manager_11525, General Manager at Extended Stay America - Charlotte - University Place, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will use your comments as a training tool to ensure that your experience is not repeated. I am grateful for your feedback you provided...

charlotte, United States
Reviewed 6 October 2015

After staying there for 2-3 weeks we found ourselves bitten by bugs and the only compensation we got was for 2 nights. Which is not near enough for compensation. So I have tried calling corporate guest relations and left several messages with Toni and was never a return call and talked with 2 other people from guest relations who promised...

1Thank Melissa S
Charlotte, North Carolina
Reviewed 22 September 2015

I wouldn't touch this place with a 10 foot pole. Unfortunately this place is one of the few extended stay hotels in the area I need to stay. Check in when we first arrived was pleasant at first. The front desk was very nice and friendly. Everything went smoothly until a huge pit bull ran down the hall with the...

2Thank mommytravels2015
Manager_11525, General Manager at Extended Stay America - Charlotte - University Place, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be working closely with our housekeeping staff and outside vendor to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able...

Cuyahoga Falls, Ohio
Reviewed 29 August 2015

I booked this hotel on travelocity and stayed there for a week. While the property appeared safe, the room was worn out and in need of repair. both the hotel and the room smelled bad and the bathroom ventilator was caked with dust. The front desk staff were friendly, but not helpful and the breakfast was a joke.

Thank Jimcint

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04/06/2017 05/06/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Charlotte - University Place

Address: 8211 University Exec Park Dr, Charlotte, NC 28262-3375
Region: United States > North Carolina > Charlotte
Price Range: RM347 - RM642 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Charlotte - University Place 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Charlotte
Charlotte Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Charlotte - University Place staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get the first floor room. There are chances you may get burglarized.”
37asadm, 15 Dec 2015 | Read review
“Choose the other one across the street behind Showmars.”
mommytravels2015, 22 Sep 2015 | Read review
“Avoid this hotel”
Jimcint, 28 Aug 2015 | Read review
“Book online to get the best rates”
Saggi76, 8 Mar 2015 | Read review
“I've only stayed here once, so it's possible I just got a really bad room. However, the hallways stunk of cigarette smoke. My only tip is not to stay here, unless you are only after a budget room.”
paulbP4832VG, 6 Nov 2014 | Read review
5 of 5
US$85* /night
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