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The Ritz-Carlton, Charlotte

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Traveller (181)
Room & Suite (92)
Dining (11)
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Overview
  • Excellent72%
  • Very good16%
  • Average6%
  • Poor4%
  • Terrible2%
Travellers talk about
“blt”(66 reviews)
“bar cocoa”(23 reviews)
“lobby lounge”(19 reviews)
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
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Offers from The Ritz-Carlton, Charlotte
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Offers from The Ritz-Carlton, Charlotte
Special Offer: Member Rates
Hotel packages
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (699)
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All reviewsbltbar cocoalobby loungedouble sinksbathroom mirrorsteam roomroom servicein room diningan executive suitequiet sidebeautiful hotelluxury hotelvalet staffvalet parkingthe entire stafffitness centerupon check
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11 - 15 of 695 reviews
Reviewed 6 February 2018 via mobile

This property is very different from other Ritz experiences- staff were generally rude and did not apologize although I wasn’t allowed to check in until 8:00PM. There was no advance notification provided that rooms wouldn’t be ready until 5 hours after the stated check-in time...More

Thank samtaylor1
Response from Jessica S, Public Relations Manager at The Ritz-Carlton, CharlotteResponded 7 February 2018

Good Day samtaylor1, Thank you for taking the time to share your thoughts with us regarding the staff and rooms. We are disappointed to hear that your stay did not meet your expectations, and Sean Linehan, our Front Office Manager, would like to hear more...More

Reviewed 31 January 2018 via mobile

We stayed here for a fun night without kids. The rooms were nice and clean - my husband liked the tv in the bathroom mirror. The restaurant was excellent and the cocoa bar made us sipping chocolate on request which was amazing! We also got...More

Thank Lisa T
Response from Jessica S, Public Relations Manager at The Ritz-Carlton, CharlotteResponded 7 February 2018

Good Day Lisa T, Thank you for sharing your wonderful anniversary experience with us. Congratulations! We hope to welcome you back to celebrate again next year! If you choose to return to the spa, we recommend enjoying a poolside lunch or cocktail together before or...More

Reviewed 29 January 2018 via mobile

Always a treat staying at the Ritz. Top notch professional staff...aim to please. Super clean rooms await. Unfortunately there was a fire truck blasting horns and sirens at two a.m. across the street, but luckily able to fall back to sleep. We also had a...More

Thank ElainaNewYork
Response from Jessica S, Public Relations Manager at The Ritz-Carlton, CharlotteResponded 30 January 2018

Good Day ElainaNewYork, Thank you for taking the time to share your wonderful experience with us! We are delighted you enjoyed your stay, and we look forward to welcoming you back for another relaxing stay -- complete with a visit to BLT Steak! Kindly, Jessica

Reviewed 15 January 2018 via mobile

Stayed 2 nights this past week while in town for business. Staff is very nice. My room 1608 was also mostly nice. I love the bed and linens. Love the tv in the mirror in the bathroom. Plenty of hangars in the closet and towels...More

Thank G0ingn0w
Response from Jessica S, Public Relations Manager at The Ritz-Carlton, CharlotteResponded 16 January 2018

Good Day, Thank you for sharing your experience with us. We are disappointed to hear that the state of the room did not meet your expectations, and we would like to hear more about your stay, If you have a moment, our Rooms Executive, Blair...More

Reviewed 3 January 2018

The ritz Carlton was everything and did not disappoint the stay was excellent my husband and I had the best experience and would do it more often. We are from charlotte and the ritz is our favorite place to stay in charlotte

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank S2997MAnatalies
Response from Jessica S, Public Relations Manager at The Ritz-Carlton, CharlotteResponded 3 January 2018

Good Day, Thank you for sharing your wonderful review! We are delighted that you join us for Charlotte stay-cations, and we look forward to welcoming you back! Best, Jessica

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Best Value Properties in Charlotte, NC
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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$455 - US$870 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#30 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$455 - US$870 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#30 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (181)
Room & Suite (92)
Dining (11)
Pool & Beach (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
ssg2c
22 January 2018|
AnswerShow all 4 answers
Response from Jessica S | Property representative |
Good Day, Thank you for reaching out! We do have a menu specific to the Aqua Lounge featuring a lovely food and beverage selection prepared in-house.
0
Votes
maunsbach
11 October 2016|
AnswerShow all 3 answers
Response from SeamusRitz | Property representative |
Good Day, our apologies but only service animals are allowed at The Ritz-Carlton, Charlotte. Seamus
0
Votes
Amt1228
28 April 2015|
AnswerShow all 2 answers
Response from David_Rothwell | Property representative |
Good afternoon, Thank you very much for contacting the hotel. If you are a registered guest of the hotel or visiting the Spa, you are more then welcomed to utilize any of the facilities ( pool, fitness center, wet areas... More
0
Votes
Room Tips
"We booked a parlor suite which was roomy for 2 adults and 2 kids. Awesome flat panel TV's."
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"did not stay at hotel only visited hotel lobby bar and bar cocoa"
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"Our room faced front of hotel...Music across street until after 1100pm"
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"The higher the better - a homeless man brings an amp and plays guitar on the corner starting at 8:30 AM on..."
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