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The Ritz-Carlton, Charlotte

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Traveller (185)
Room & Suite (92)
Dining (11)
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Overview
  • Excellent71%
  • Very good16%
  • Average6%
  • Poor4%
  • Terrible3%
Travellers talk about
“blt”(67 reviews)
“bar cocoa”(23 reviews)
“lobby lounge”(19 reviews)
AMENITIES
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
Additional information
Offers from The Ritz-Carlton, Charlotte
Special Offer: Member Rates
Hotel packages
Offers from The Ritz-Carlton, Charlotte
Special Offer: Member Rates
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Reviews (722)
There are newer reviews for The Ritz-Carlton, Charlotte
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499
118
45
32
24
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All reviewsbltbar cocoalobby loungebathroom mirrorroom servicean executive suitein room diningquiet sideluxury hotelbeautiful hotelvalet parkingthe entire stafffitness centerfront desk staffupon checkspapunch
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141 - 145 of 718 reviews
Reviewed 29 April 2017

The decor was beautiful and design of the rooms very nice. However not all the fixtures were properly mounted and for the rates charged wifi was not included. The toiletries provided have been significantly scaled back.

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Rosanna L
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 30 April 2017

Good Afternoon Rosanna, We are disappointed to hear your feedback. If you have time I would love to speak with you in a little more detail. I can be reached directly at 704-972-4446. Kindly, Seamus

Reviewed 25 April 2017 via mobile

If stayed at the Ritz Charlotte a half dozen times and have never been disappointed. The staff is always attentive and courteous. The chocolate smell when entering the long is familiar and reminds me of fun. The location in the center of the city can't...More

Thank Mathum M
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 2 May 2017

Mathum, Thank you so much for your kind review. We look forward to welcoming you back soon! Seamus

Reviewed 25 April 2017

The staff at the Ritz Carlton were very attentive. They were very helpful and it was a pleasure interacting with them when necessary. We appreciated the excellent attention to detail. Beds are a little too soft for my comfort, but the rooms are wonderful. Very...More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank ninan834
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 2 May 2017

Good Day, Thank you so much for your kind review, we are thrilled you enjoyed your stay. You mentioned the bed being too soft for your comfort, we certainly understand different preferences with your beds firmness. The next time we would be happy to setup...More

Reviewed 24 April 2017

Centrally located to the best restaurants and entertainment Charlotte has to offer, this is the best hotel in Charlotte for business travelers. The room was clean, the bed and pillows were very comfortable and the room smelled divine! Thank you for a very pleasant stay...More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank LAgirl17
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 2 May 2017

Good Day LAgirl17, Thank you so much for your kind review. We look forward to welcoming you back to the Queen City soon! Seamus

Reviewed 21 April 2017

We checked into room 1504. The room looked like it had not been dusted in a year. There was a fresh blood stain on the carpet. There were liquid rings on the desk (i.e. glass condensation) that weren't cleaned up after the previous guest and...More

1  Thank lepmd
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 22 April 2017

Good Day, We are disappointed to hear about your experience. If you have a moment I would love to speak with you in a little more detail about your stay. I can be reached directly at 704-972-4446. Kindly, Seamus Gallagher

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$458 - US$873 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#30 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$458 - US$873 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#30 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (185)
Room & Suite (92)
Dining (11)
Pool & Beach (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
ssg2c
22 January 2018|
AnswerShow all 4 answers
Response from Jessica S | Property representative |
Good Day, Thank you for reaching out! We do have a menu specific to the Aqua Lounge featuring a lovely food and beverage selection prepared in-house.
0
Votes
maunsbach
11 October 2016|
AnswerShow all 3 answers
Response from SeamusRitz | Property representative |
Good Day, our apologies but only service animals are allowed at The Ritz-Carlton, Charlotte. Seamus
0
Votes
Amt1228
28 April 2015|
AnswerShow all 2 answers
Response from David_Rothwell | Property representative |
Good afternoon, Thank you very much for contacting the hotel. If you are a registered guest of the hotel or visiting the Spa, you are more then welcomed to utilize any of the facilities ( pool, fitness center, wet areas... More
0
Votes
Room Tips
"corner suites or any upgrades are worth it!"
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"Rooms away from the Epicentre May be quieter at night"
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"you'd better book on the side away from the music!"
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"ask for a room that doesn't face the epicenter"
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