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The Ballantyne Hotel and Lodge

LuxuryCollectionUS$259*
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Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Ballantyne Hotel and Lodge
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778 Reviews from our TripAdvisor Community

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Showing 765: English reviews
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Reviewed 5 days ago NEWvia mobile

Just returned home, near Uptown Charlotte, from a wonderful 1 night stay with my sister, who had a meeting, and our daughters. Our rooms were well-designed and comfortable, including the beds Extra architectural details like arches, recessed sink area and hefty doors added luxury. Our dinner last night was excellent and I am particular. Group topped with soft-shell crab was...

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Helpful?
Thank SueCharlotteNC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear SueCharlotteNC, Thank you for joining us at The Ballantyne for a short getaway. We appreciate the detailed feedback you've shared here which will help us to further perfect our service and offerings. In particular, we will share your thoughts regarding the cuisine with our culinary team, as well as review our poolside menus and frequency of service to the...

Mooresville, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 20 January 2017 via mobile

We booked Spa Escape Package and I am SO pleased! Before arrival the concierge contacted me to ask if I had any special requests. I only had one, to, if at all possible, arrange early check-in as we had 2:00 pm spa appointments. The concierge made a note on our reservation and suggested we also call the morning of our...

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Helpful?
2Thank Linda M
About Hotel's Favourite Review
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Linda M, We are delighted to read about your most recent stay. It is wonderful that we were able to accommodate your request, and we will share your kind words with Joshua. We are happy to know your spa appointment was preceded by relaxation and a trip to Gallery. Our staff works hard to provide excellent service, attention to...

New England
Reviewed 5 days ago NEW

We stayed at The Ballantyne Hotel for 4 nights in May to attend a wedding. The resort was beautiful and very comfortable and the staff was simply amazing all around. Allan at the front desk was helpful and kind with every request. Service all around at this hotel is perfect. They don't miss a beat here. They know how to...

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Helpful?
Thank snow_beach
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear snow_beach, Thank you for sharing your thoughts. It is great to hear that you had an opportunity to try so many of our services while here for a wedding. From the small touches to the grand gestures, like in-room coffee and car service, we appreciate your kind words regarding what you can expect at The Ballantyne. Furthermore, we will...

Daufuskie Island, South Carolina
Reviewed 1 week ago

Having stayed at other Starwood luxury Collection Hotels in Peru which were all fabulous we only could hope for a similar stay. We were not disappointed. From check in to check out our stay was exceptional. Everyone on staff that we encountered was friendly and excellent at their job. Room service was timely and much better than we could expect...

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Helpful?
Thank JBB430
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear JBB430, Thank you so much for being a loyal guest of Starwood's Luxury Collection. Across this portfolio, guests should expect to find the same degree of excellence in accommodations, amenities, and service. It is wonderful to know that small gestures, such as including slippers in your room, to important factors, like warm service, all exceeded your expectations during your...

Charlotte, NC
Reviewed 1 week ago via mobile

Stayed at the Ballantyne again recently with friends, and it was a perfect stay...comfortable beds, beautiful room with a balcony and gold view, easy check-in, and great room service. Self-parking is plentiful, or you can valet. The indoor pool is perfect for cooler days/evenings. We will be back.

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Helpful?
Thank Kelly M
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Kelly M, We appreciate the time you have taken to share your thoughts. We could not be more pleased to read that everything was to your liking. Hopefully, you and your friends had ample time to reconnect and relax in our luxurious retreat. It would be our pleasure to accommodate you again in the future. Sincerely, Peter Grills General...

Charlotte, North Carolina
Reviewed 2 weeks ago

If you want to experience a traditional English tea, small sandwiches, high quality tea, settings out of Downton Abbey, scones.... This is the place in Charlotte. Afternoon tea is served in a discrete section of the lobby...

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Helpful?
1Thank jim r
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Jim, It is wonderful to hear that you had such an exceptional experience at our Afternoon Tea. We pride ourselves on keeping up with the tradition of serving a variety of teas and treats over a few hours of good conversation and relaxation. Your endorsement is very much appreciated and we hope to welcome you back again someday. Sincerely,...

Savannah, Georgia
Reviewed 2 weeks ago

This Hotel is very upscale, we always stay here when in the Charlotte area. Everything is so fresh and clean in the rooms, the beds are very comfortable. Stay here when is town, can be a bit pricey but well worth the money.

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Helpful?
Thank David W
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear David, Thank you for taking a moment to review your experiences. We are pleased to know every one of your visits has been met with exceptional service and luxury accommodations. We look forward to welcoming you back the next time your travels bring you to Charlotte. Sincerely, Peter Grills General Manager

Reviewed 2 weeks ago

My daughter had a winter wedding at The Lodge. Perfection! The venue (with fireplace)was beautiful. The food was excellent and the staff could not have been more accommodating. Kudos to Allison Meyer and Dee Woods at the hotel. They really made my daughter's wedding very special. Additionally my sister hosted a bridesmaid's luncheon at the Hotel. It was held in...

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Helpful?
Thank angie s
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Angie, First, we would like to once again wish your daughter all the best in her new marriage. It was an honor to have a hand in her special day. Allison and Dee are exceptional members of our team and we will be sure to pass your compliments along to these ladies. Your recommendation is very important to us...

Dixon
Reviewed 4 weeks ago

This was a hotel that was more luxurious than any other hotel we have stayed in. The rooms were amazing! The bed was comfortable and the bathrooms were very well appointed. The people were very gracious and friendly. As I spent time wandering around the facility, the one thing I noticed was I could never find a trash can!! When...

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Helpful?
Thank James_n_shelly
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear James _n_shelly, Thank you for sharing this lovely review. It is thanks to our dedicated, passionate team that we are able to do what we do. Everyone, especially Lee, will be delighted to hear your kind words. We are also pleased to read that you have picked up on some of the thoughtful touches we have put in place,...

Charlotte, North Carolina
Reviewed 4 weeks ago via mobile

Well I have always been a big fan of Ballantyne Hotel, however I must say the Easter Brunch was not anywhere near the past experiences! We were there for Thanksgiving Day Brunch, and it was Fab! Easter food was dried out ham, and many sides, but nothing great, Marconi and cheese was dry and tasteless! Desserts looked great, but not...

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Helpful?
Thank Rhonda Y
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Rhonda, While we are delighted that you have been a loyal visitor of ours, we are concerned to hear that your Easter Brunch experience failed to meet the expectations set by other celebrations in the past. We can assure you that our culinary team plans and executes our holiday meals with thoughtfulness and precision; however, they will be very...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277-2484
Region: United States > North Carolina > Charlotte
Price Range: RM872 - RM1,998 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Hotels.com, Travelocity, Orbitz, Hotwire, Ctrip TA, Expedia, Cancelon, Priceline, TripOnline SA and HotelsClick so you can book your The Ballantyne Hotel and Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Green Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ballantyne Hotel and Lodge staff and other travellers.
6 questions
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Matthews, North Carolina
Matthews, North Carolina
8 months ago
over a year ago
Stow, MA
over a year ago
over a year ago

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Questions? Get answers from The Ballantyne Hotel and Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We overlooked the golf course which was nice.”
snow_beach, 21 May 2017 | Read review
“We had the top floor with golf course view. It was lovely.”
JBB430, 16 May 2017 | Read review
“Get a room on the higher floors much quieter up there.”
Z1371OWdavidw, 9 May 2017 | Read review
“Find a room with a balcony so you can open the windows for the breeze.”
James_n_shelly, 28 Apr 2017 | Read review
“High floors are good”
paulwiseman2016, 13 Feb 2017 | Read review
5 of 5
LuxuryCollection
US$259* /night
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TripAdvisorUS$259
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*Disclaimer
Prices are for 1 room, 2 adults
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