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The Ballantyne Hotel and Lodge

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The Ballantyne Hotel and Lodge
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751 Reviews from our TripAdvisor Community

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Showing 738: English reviews
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Chicago, IL Suburbs
Reviewed yesterday NEW

I only spent a single night at the the Ballantyne, but I found the property to be very nice. Everyone I met was friendly and helpful. My room was on the 5th floor and was roomy and well appointed. The room included two reasonable sized closets on either side of the mini-bar. There was a single serving coffee machine on...

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Helpful?
Thank becandl
Reviewed 2 days ago NEWvia mobile

Bad Luck or Bad Service? My radar went up when the front desk agent said "I have a lovely room on the 2nd floor for you." I was thinking I've never had a lovely room that low but thought maybe it was overlooking the golf course or something. I checked in after 11pm so didnt think much of it. Got...

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Thank Frank Y
Reviewed 3 days ago NEWvia mobile

We booked the suite and were upgraded at the front desk when we got there and had a fantastic time. Would recommend to any and everyone. The staff was courteous and professional. Everyone had a smile on their faces. It's kind of hard not smile when everyone around you is smiling. Can't wait to visit again.

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Helpful?
Thank Eye R
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Eye R, We could not be more pleased to read about your visit. It is absolutely wonderful to hear you enjoyed your upgrade, and that you found the staff so welcoming and professional. Our aim is to provide continually excellent service throughout every guest’s stay, and we are delighted to have made such a positive impression. We look forward...

Washington DC, District of Columbia
Reviewed 1 week ago

I went there for a conference that was held at the hotel. It was very nice as expected as part of Starwood's luxury collection. Service was excellent, food was good (not outstanding). I didn't use the spa nor the gym so can't comment on that. Pros: * Great and friendlly service from staff (front desk, bellboys, bartenders, waiters/waitresses) * Great...

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Helpful?
Thank SofiaMeko
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear SofiaMeko, We could not be more delighted to read your review. It is wonderful to hear that the excellent service, friendly staff and comfortable accommodations made your visit so memorable. Thank you for the feedback on our guest rooms. The aim of our hotel is to welcome guests in a luxurious manner, and we are pleased you enjoyed our...

Fullerton, California
Reviewed 1 week ago

Most upscale of the hotels in this area. Well located around the corner from various shops and restaurants. Self parking is very easy, huge conference facilities, friendly staff, very nice hotel, large rooms many overlooking the golf course

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Helpful?
Thank paulwiseman2016
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Paulwiseman2016, We truly appreciate you sharing your latest experience. While here for a conference, we are delighted our location provided you a chance to explore local hotspots. It is wonderful to hear that you found our staff, conference facilities and accommodations so excellent. We hope to welcome you back soon. Sincerely, Peter Grills General Manager

Temecula, California
Reviewed 2 weeks ago

Probably my 4th time staying at this hotel with a similarly point of view. Rooms are aging and the technology is average at best for a higher end property. That said, great location with very good customer service.

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Helpful?
1Thank davidwladue
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear davidwladue, Thank you for taking a moment to share your thoughts. While we are pleased you have received consistently excellent service while here, we are disappointed that our accommodations fell short of your expectations. Your feedback in invaluable, and we will be sure to take note of your suggestions as we evaluate ways to improve the guest experience. Thank...

New York
Reviewed 2 weeks ago

This place far exceeded our expectations, from the checkin, where Susan actually made me - a jaded New Yorker - feel welcomed and glad to be there. We loved the hot cider, and she gave us a larger cup for it - a touch that went very far after hours of plane travel. The room was beautifully appointed and restful,...

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Helpful?
2Thank Elizabeth2254
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Elizabeth2254, We could not be more pleased to hear how welcomed you felt from the moment you arrived. It sounds as though you were in search of a relaxing getaway, and it was our pleasure to provide you with just that. We will be sure to relay your compliments toward Susan and Glenn in particular. We hope this was...

Naples, Florida
Reviewed 3 weeks ago via mobile

No auto valet service but other than that this is first class hotel. Seamless check-in by Susan. Standard size room but nicely furnished with upgraded linens and towels. Staff work hard to meet or exceed expectations. Exterior of property nicely landscaped. Do wish that hotel of this size had more than one restaurant. Should have family, mid-priced, and gourmet. Engaged...

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Helpful?
Thank Serviceprof
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Serviceprof, Thank you for the excellent review on your most recent stay. We are pleased to hear you found check-n so easy and the staff so attentive, and will pass along your kind words to Susan and Alan. It is wonderful you found the rooms comfortable and nicely furnished. As we look to the future of our hotel, we...

Houston, Texas
Reviewed 3 weeks ago

Yes, a true five star hotel. The restaurant with an award winning pastry chef. Nice rooms with comfortable beds. Beautiful decorations and chandeliers inside and outside. Nice golf course and lots of meeting rooms. But the reason I gave this one five stars was the quality of the staff. The front desk check in was wonderful. My wife forgot tooth...

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Helpful?
1Thank irbflyfish
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear irbflyfish, We are delighted to read you review. It is wonderful you enjoyed a delicious meal at Gallery, our comfortable rooms and the beautiful decor. We are pleased to hear that our staff was helpful and accommodating, and will pass along your kind words. We hope you will be back to see us again soon. Sincerely, Peter Grills General...

Reviewed 4 weeks ago via mobile

This was my fifth or sixth time here, always for business meetings. It is first class all around. Appropriately part of The Luxury Collection. Large, well appointed rooms. Excellent food, even when serving a crowd. Highly attentive staff.

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Helpful?
2Thank Tim M
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Tim, Thank you for sharing your wonderful review. We appreciate your commitment to our hotel, and are pleased to hear you have so often enjoyed your stay. It is excellent to know you found the accommodations spacious and comfortable, and our cuisine so appetizing. We will share your kind words with our staff. We look forward to seeing you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Region: United States > North Carolina > Charlotte
Price Range: RM973 - RM1,946 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ballantyne Hotel and Lodge staff and other travellers.
6 questions
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Matthews, North Carolina
Matthews, North Carolina
5 months ago
over a year ago
Stow, MA
over a year ago
over a year ago

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Questions? Get answers from The Ballantyne Hotel and Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are good”
 of 5 bubbles paulwiseman2016, 13 Feb 2017 | Read review
“Go for the breakfast package to save a few dollars.”
 of 5 bubbles irbflyfish, 1 Feb 2017 | Read review
“Ask for a room overlooking the golf course”
 of 5 bubbles ahbaggins, 21 Nov 2016 | Read review
“Balcony with golf view. If you do not request a golf view you will be overlooking the parking lot.”
 of 5 bubbles obrienstech, 10 Nov 2016 | Read review
“Forego the option of a sundown view for early morning sun overlooking the golf course.”
 of 5 bubbles martin_mcdowell, 31 Oct 2016 | Read review
5 of 5