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Hilton Garden Inn Charlotte North

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#42 of 177 Hotels in Charlotte
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Charlotte North
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432 Reviews from our TripAdvisor Community

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Showing 427: English reviews
Charlotte, United States
Reviewed 2 weeks ago

I went for business and stayed 7 days, the last night I noticed that my bathroom was infested with Black Mold. The hotel was listed with Pool but it remained closed the whole time. I would make sure I don't stay in room 321!

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Helpful?
Thank justincK5614RQ
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Thank you for taking the time share your experience with us. Our pool is in the process of being repaired and it will be back up and running in the next week, we apologize that you weren't able to enjoy it while you were with us. Additionally, we are immediately addressing your concerns about the bathroom. That is not something...

Chelsea
Reviewed 2 weeks ago

Hotel was very noisy from road, traffic, etc. Pool was closed but no mention was made of this on website. Staff was friendly but our stay was sub-par. Would stay elsewhere. If you're traveling 77, look at Rock Hill or Norton Lake instead.

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Helpful?
Thank Doug G
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

We strive to ensure that all of our guests have the best stay when they are with us. Indeed our pool is in the process of being repaired, and will be up within the week, the message had fallen off the website, but is back on until it is repaired, thank you for bringing that to our attention. We apologize...

Minneapolis, United States
Reviewed 3 weeks ago

Very nice hotel and staff. Centrally located, so getting around was easy. Close to other shops, restaurants. Would recommend for family and/or business. Close to freeway for easy access getting around town, but in quite neighborhood.

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Thank L9983TEpetem
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Thank you for taking the time to share your experience with us! We'll see you again next time you are in Charlotte!

Lexington, South Carolina
Reviewed 3 weeks ago

The hotel location was great. Didn't like the fact that the grease smell from the restaurant was in my room. The room didn't smell fresh at all. Other than that, the room was ok. The front desk staff was very friendly.

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Helpful?
Thank 232latoshan
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

We appreciate you taking the time to share your experience with us! It's our goal to make sure that all our guests are always happy, if you encounter any concerns during your stay, please always, let the front desk know at any hotel, and we'll get you taken care of! You can count on us! See you again soon!

Chesapeake, United States
Reviewed 3 weeks ago

I must say the Hilton Garden Inn was the second best part of my trip to Charlottle. First was the Carolina Panthers Bank of America Stadium. From the moment you walk in attentive service and help provided at the front desk. The Lobby was breath taking and the breakfast environment when i came down the next morning was tasteful and...

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Helpful?
Thank stephaniegZ8659MX
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

You made us smile! Thank you for taking the time to share your experience with us. We truly appreciate your kind words about your breakfast experience with us, it is one of the things that we like to be known for! Next time you are back in town, come on down for dinner too! We feature a full dinner menu,...

Mount Holly, North Carolina
Reviewed 4 weeks ago

This started as a stay that did not stand up to the reviews and ratings I have seen online. I did not receive the room and extras that I had reserved, but that is were the problems ended. The staff went above and beyond what should have been expected of them to make sure our stay was what it should...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Shannon S
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

We are so happy to hear that you were so happy with your stay! We do our best to make sure all our guests are happy. Thank you for noting that. You can count on us! We'll see you again next time you are in Charlotte!

New Bern, North Carolina
Reviewed 4 weeks ago

Excellent staff clean rooms. I would recommend staying here. We arrived early and they accommodated us by giving us an available room to check into. The breakfast was great. The only reason I don't like giving these reviews for trip advisory is because they make it a must of 200 words! Ridiculous! I said all I needed in less. Stop...

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Helpful?
Thank Nicole P
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Thank you for taking the time to share your experience with us! The hotel is not affiliated with Trip Advisor or how the allow guests to leave reviews, we will reach out to customer service with Trip Advisor to share your suggestion with them. We are very happy to hear that you enjoyed your time at our hotel. You can...

Charlotte, North Carolina
Reviewed 22 March 2017

We just wanted to get away from the noise. This was an excellent choice. Although just a few minutes away, it felt like a great escape. The staff was friendly and helpful. We enjoyed the stay. Check in and out was very easy

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Thank Q1838QOcarlac
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

That's great to hear! Thank you for your kind words! Make sure next time you are with us that you give our onsite restaurant a try!

ohio, United States
Reviewed 18 March 2017

i got to the hotel earlier then check-in time due to my travel. when i called the hotel the agent told me to come in, he did very thing possible for me to be able to check -in, not only that i was upset that the pool was out of order he also went above a behind to make sure...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank saratak2017
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Thank you for taking the time to tell us about your recent stay with us. We appreciate your kind words about our staff. We hope to see you back again with us soon!

Richmond, Virginia
Reviewed 16 March 2017

I was in the area for 2 reasons, looking for housing ( job relocation) and the pub crawl with my cousins from PA. The hotel was in a safe neighborhood, food options just across the parking lot, and not too far from downtown. It was a very nice, clean and quiet hotel. I did not hear anyone in the rooms...

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Helpful?
Thank MissTYB
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

It's great to hear you are looking to move to the area! Charlotte is a growing city with lots going on! We appreciate you taking the time to let us know about your stay, and look forward to having you with us again soon, surely you'll need to come back before you move to town, and we'd love to have...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
At the Hilton Garden Inn North - Charlotte hotel, you'll find everything you need including complimentary high-speed internet access and remote printing provided by Printer-On, now in all guest rooms. This Hilton Garden Inn Charlotte, NC hotel is easily accessible from North Carolina Interstate I-77 at WT Harris Boulevard, Exit 18. ... more   less 

Additional Information about Hilton Garden Inn Charlotte North

Address: 9315 Statesville Road, Charlotte, NC 28269
Region: United States > North Carolina > Charlotte
Price Range: RM515 - RM1,003 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Charlotte North 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Charlotte North Hotel Charlotte
Hilton Charlotte
Charlotte Hilton
Hotel Style:
#19 Family Hotel in Charlotte
#20 Romantic Hotel in Charlotte
#23 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Charlotte North staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Hilton Garden Inn Charlotte North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“501 = old noisy thermometer/unit & you can hear the loud generator outside. 418 had modern thermometer/unit.”
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“Corner suite was a good choice for us”
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“Choose a room that is closer to the stairs - they tend to be quieter.”
kunkelc, 2 Jul 2016 | Read review
“Second floor, away from elevators.”
Branmar2014, 17 Apr 2016 | Read review
5 of 5