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SpringHill Suites Charlotte Airport

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SpringHill Suites Charlotte Airport
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250 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Charlotte Airport
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Showing 249: English reviews
Alstead, New Hampshire
Reviewed 26 September 2016

My first room had an air-conditioner that was so loud I thought that an airplane was landing in the room - luckily, they were able to change my room even though they were at 99% capacity. I like having a suite as it separates the bedroom area from the sitting-room office part and that is much more conducive to a...

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Helpful?
Thank dfuller
Management response:

Thank you for taking the time to give us your feedback. I apologize that your recent stay was not satisfactory. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. I have spoken with the Chief Engineer about the AC. I hope that you choose to come and stay with us again, Thanks...

Temecula
Reviewed 15 September 2016

Our flight had been cancelled...and we were first routed to a TERRIBLE dive hotel. Fortunately, we spotted this Springhill Suites and arrived late, tired, irritable and in need of a good night's sleep. Our glight had been canceled and we had no luggage and had run our of humor. Jody greeted us at the front desk with a toothbrush, toothpaste,...

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Helpful?
Thank Sandi K
Julie A, General Manager at SpringHill Suites Charlotte Airport, responded to this review

Dear Sandi, We are so thankful that you stayed with us during your travels through Charlotte. We appreciate the frustration and challenges that can occur when traveling and glad we were able to provide you a comfortable and restful night's sleep. We look forward to another opportunity to serve you again in the future! Thank you again for staying with...

Denver, Colorado
Reviewed 5 September 2016

The hotel was just, not very fresh, the carpet was filthy, the lobby and check in area was stacked with boxes and other office stuff that did not seam to have a place. In short it looked unkept, smelled unkept (like someone was smoking in the room), and my white socks that I wore to bed were filthy after walking...

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Helpful?
Thank Steve C
Julie A, General Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for staying with us during your time in Charlotte! We deeply apologize for the boxes in front of our Market Place as we had received a delivery and always try to expedite quickly. We can imagine the arrival experience walking into the lobby. We have shared your feedback with our front office team to place boxes behind the...

New York City, New York
Reviewed 26 August 2016

After a weather-related flight cancellation, we had to stay the night in Charlotte in order to catch our rescheduled flight the next morning. Unfamiliar with the city, we caught a shuttle van to SpringHill Suites. It was late at night, on a summer weekend, and we had no reservations, but Michelle had us set up with a room in no...

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Helpful?
Thank drdiekman
Julie A, General Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for choosing the Springhill Suites Marriott while traveling through Charlotte! We appreciate your business and so pleased that we had the opportunity to serve you well! We have a great team here at Springhill and thank you for your positive feedback to share with Michelle and the team! We wish you save travels and a great weekend! Thank...

wv
Reviewed 5 August 2016

We picked this hotel because it was close to airport, Charlotte is 1/2 way to Hilton head island and we were on the way there for a family beach trip. My daughter was meeting us in Charlotte, comming in on a flight from California. She was supposed to land at 6:15 am but was canceled and she did not arrive...

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Helpful?
Thank bigtravelWv
Julie A, General Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for choosing the Springhill Suites Charlotte Airport while waiting for your daughter to meet you in Charlotte. We know that travel can be at times unpredictable and this can cause stress and unexpected changes. We are so grateful that we could be of assistance to you and your family with the extended departure time and wish you all...

Dublin, Ohio
Reviewed 1 August 2016

I was asleep at home when I received a frantic call from my Future wife stating that her flight connection was missed and she needed a room near the airport. I contacted the front desk and spoke to Corey who allowed me to schedule the room and made sure that my wife was taken care of. She was in a...

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Helpful?
Thank Jim F
Julie A, General Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for allowing us the opportunity to care for your future wife during a stressful and frantic situation. We understand that traveling can be unpredictable with weather and other challenges that can disrupt one's travel plans. Cory is an awesome Springhill Suites Associate and look forward to sharing your feedback with him! We are pleased that all worked out...

Marlton, New Jersey
Reviewed 27 July 2016

Had to get moved from my first room due to noisy A/C. 2nd room was nice with a comfortable bed. Room not laid out the best for watching TV but I slept mostly. Did not try the breakfast due to an early flight.

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Helpful?
Thank Dennis08053
Julie A, General Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for staying with the Springhill Suites Charlotte Airport during you travels through Charlotte. We apologize for the A/C in the first room, however pleased that we were able to move you into another room with everything in working order and comfortable. We look forward to another opportunity in serving you again in the future. thank you Julie Andrews

Durham, North Carolina
Reviewed 25 July 2016

I had to stay in CLT because of flight delays. This property was a well priced airport location, with good service. PROs - Airport shuttle - priced well for a last-minute reservation - clean - quiet CONs - None for the purpose of this stay

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Thank 150hotelnightsayear
Julie A, General Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for choosing the Springhill Suites Marriott during you travels trough Charlotte! We appreciate your business and pleased that you had a positive experience. We look forward to another opportunity to serve you again in the future! Safe travels Thank you Julie Andrews

Greensburg, United States
Reviewed 9 July 2016

My husband and I stayed at this hotel during a layover on our way to and from vacation. The major downfall of this hotel is that you can hear highway traffic and there's a strip club behind it. We heard noise from it around 2 a.m. However, the staff was fantastic. The shuttle to and from the airport is free,...

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Helpful?
Thank Julie M
Julie A, General Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for staying with us during your layover in Charlotte. We are pleased to have had the opportunity to provide you a positive and enjoyable time during your stay over. We wish you a safe journey and hope you will allow us another opportunity in the future to better serve you again! Have a wonderful week Julie Andrews General...

Blue Bell, Pennsylvania
Reviewed 2 July 2016 via mobile

A very comfortable stay. Nice size room and good breakfast variety. All staff very friendly and welcoming: shuttle drivers, reception, breakfast attendant. Only suggestion is to have more shuttles available. When arrived at airport, the shuttle was too full and had to wait over 30 minutes for next. While waiting I saw vans from each of the other hotels (holiday...

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Helpful?
Thank smalltowntraveler329
Julie A, General Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for the positive feedback regarding your stay with regards to our rooms, staff service and breakfast! We are pleased that you enjoyed yourself and apologize that we did not have more shuttle availability during travels between hotel and airport. We are more than happy in the future to provide alternative transportation as needed and will work with our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about SpringHill Suites Charlotte Airport

Address: 3055 Scott Futrell Dr, Charlotte, NC 28208-2726
Region: United States > North Carolina > Charlotte
Price Range: RM449 - RM849 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SpringHill Suites Charlotte Airport 2.5*
Number of rooms: 95
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Also Known As:
Springhill Suites Charlotte Airport Hotel Charlotte
Charlotte Springhill Suites
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Charlotte Airport staff and other travellers.
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Questions? Get answers from SpringHill Suites Charlotte Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the top floor, fewer guests there.”
456carolt, 20 Apr 2017 | Read review
“Upper floors were quiet.”
CliffordL19, 12 Apr 2017 | Read review
“I would recommend away from the highway, although it may not make much difference in noise level.”
Jodnay, 11 Feb 2017 | Read review
“was on the 3rd floor”
janetw42, 31 Oct 2016 | Read review
“Ask to be put in a room away from the strip club.”
juliemW8334NF, 8 Jul 2016 | Read review
5 of 5