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All reviewscharlotte airportroom was cleana marriott rewards memberceiling fanan early morning flightbreakfast barhot tubextra pillowswork spacestayed here for one nightyogurtfree breakfastfree shuttlesofa bedplace to sleepsitting areathe shuttle driver
We were thankful that our Rewards membership allowed us to have a place to stay after being stranded at the airport due to inclement weather, but had tremendous difficulty sleeping as whatever club or bar sits next to or in back of this hotel had...More
Thank Pamela G
Response from Julie A, General Manager at SpringHill Suites Charlotte AirportResponded 18 May 2016
Thank you for staying with us while in Charlotte.
We deeply apologize all around for the challenges that you encountered from your flight changes due to weather and the event that was going on next door during your stay.
We can imagine how exhausting the...More
Breakfast was not available during the times as listed on website. When I checked in and asked, I was told they have different hours on the weekends. There were about 20 young adults in the two rooms across from us and it was loud, banging...More
Thank Jenel S
Response from Julie A, General Manager at SpringHill Suites Charlotte AirportResponded 22 April 2016
Our deepest apologies for the inconvenience of the different times for breakfast on the weekends verses weekdays! We are more than happy to accommodate you either before or after breakfast service with several select breakfast items should you miss the time.
We do not allow...More
Hotel is the older version springhill suites.
Rooms are large with a seating area, microwave, etc. sofa looks newer than other furnishings
lobby looks newly refreshed
Free shuttle to the airport which is only 5 mins away- very convenient
A/C was very loudMore
Response from Julie A, General Manager at SpringHill Suites Charlotte AirportResponded 18 April 2016
Thank you for staying with here at the Springhill Marriott Charlotte Airport during your most recent visit. We appreciate and value your feedback and hope our guest services were outstanding!
We hope you will stay with us again on a return visit to Charlotte!
When we arrived there was a woman in the lobby who had been beat and thrown out of her woman. She said she was robbed while staying at the hotel and they were kicking her out because the room wasn't under her name which is...More
Response from Julie A, General Manager at SpringHill Suites Charlotte AirportResponded 2 May 2016
We apologize for the negative experience during your stay in Charlotte at the Springhill Suites. This was a unique and unusual event with two guests that were quickly asked to depart the hotel due to guest disturbance. The manager on duty at that time was...More
Really enjoyed the Springhill Suites Marriott. Very close to the airport and convenient to the interstate. Staff was super friendly and very helpful. We left our car during our vacation and used the airport shuttle. We were taken to the front door in plenty of...More
Thank Tiffany R
Response from Julie A, General Manager at SpringHill Suites Charlotte AirportResponded 1 April 2016
Thank you Tiffany for staying with us while traveling!
We appreciate your positive feedack and very pleased that you had a great
experience while staying here at the Springhill Suites Charlotte Airport!
We hope you will allow us another opportunity in the future an look...More