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Westin Charlotte

Booking.comUS$207*
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#29 of 177 Hotels in Charlotte
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Westin Charlotte
Westin Charlotte
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1,497 Reviews from our TripAdvisor Community

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Showing 1,473: English reviews
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Williamsburg, Virginia
Reviewed yesterday NEWvia mobile

Spent another two days here and I wish I scheduled more days just to stay longer and this great hotel. The room was spotlessly clean and fresh. Not a speck of anything to be found in the room or lav. The staffs professionalism shows through at this hotel.

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Helpful?
Thank Nick T
NC
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

Hi - we picked the Westin which is more expensive than it neighbors because we wanted an upscale and safe experience for our family while visiting Charlotte. My husband and I were going to the Apparo gala at the convention center (across the street) and had a sitter come to our hotel. We were very disappointed when we arrived that...

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Helpful?
Thank LadyRouge
About Hotel's Favourite Review
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to share your most recent experience here at the Westin Charlotte. I am thrilled to see that we were able to provide you with such an outstanding experience during your stay for the Gala. Our staff works hard to satisfy each and every guest and their needs. I am also glad to see you...

Stafford, Virginia
Reviewed 4 days ago NEW

Stayed at this hotel while attending a weekend wedding. Easily accommodated adjoining rooms for us and our adult children. All staff were very kind and courteous. Service from valet parking, concierge, front desk, and bell hop were all top notch. First class workout facility and pool. Food in the hotel resturant is excellent, but there are many fantastic bars and...

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Helpful?
Thank USMCMac
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you very much for taking time to review and acknowledge our vibrant hotel. I am delighted to read about the enjoyable experience you recently had at our hotel and our staff will be proud to know you rated their service impeccable. We look forward to welcoming you back on your next visit to the Queen City and providing you...

Reviewed 6 days ago NEWvia mobile

Very nice hotel and staff. Lots of amenities. The restaurant has great food and reasonable pricing for a hotel like this. Plenty of restaurants in walking distance. Would stay here again. Nice facility for a conference.

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Helpful?
Thank Louis S
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Louis for reviewing The Westin Charlotte. I am delighted we had the opportunity to provide you with such an enjoyable experience. I am glad to hear you enjoyed the restaurant. I hope you got to experience some of our signature entrees or cocktails. We look forward to welcoming you back in the near future and providing you with...

Newport Beach, California
Reviewed 1 week ago

I had a 3 night weekend stay in April 2017 at The Westin Charlotte, bridging two different business trips. This was my 3rd stay at the hotel, and I've really enjoyed all of my stays. The hotel is bright, modern, and well located near downtown. The staff is wonderful and the service has always been very good. Last year, on...

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Helpful?
1Thank Bill R
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Bill, thank you very much for taking the time to share your most recent experiences with us here at The Westin Charlotte. I am delighted to see that through every experience the service has been above and beyond what you expected. Our staff works very hard to satisfy each and every guest that stays in the hotel. We also offer...

Durham
Reviewed 1 week ago via mobile

I was a little disappointed by the customer service provided during the check in process. It was surprising to me that a young gentleman training for less than a week was more helpful and friendly than two ladies that seemed to be rough around the edges. It felt that I was given an attitude or bothering them with my question...

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Helpful?
Thank Boris E
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Boris for taking the time to review The Westin Charlotte. I would like to offer my sincerest apologies that your recent experience with us fell below a true Westin experience. Your past experience is not the experience we strive to provide our guests. I have passed along your feedback to the appropriate teams. Please contact the hotel and...

Buenos Aires, Argentina
Reviewed 1 week ago

We stayed there last week for the Wordl Conference of quality and Improvement within the framework of the ASQ. The service was awesome. It really excedeed my expectations. Beautiful rooms and excellent service from employees. I had a problem, they made a mistake and charged me wrong for my breakfast. I made a complaint. They apologize and correct the amount...

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Helpful?
Thank Marcelo P
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Marcelo for taking the time to share your most recent experience with us. I am thrilled to hear that you had an enjoyable experience with us and that our restaurant staff was able to correct your breakfast. Our staff works hard to satisfy each and every guest in our hotel. We look forward to welcoming you back in...

Arlington, Virginia
Reviewed 1 week ago via mobile

Loved the Westin amenities include Starbucks coffee and nice soaps/lotions but was otherwise disappointed with the hotel. It started with an incorrect room - my king room was 2 double bed even though I confirmed a king at check in. I was too tired to bother to change but I felt it was a symptom of the overall hotel -...

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Helpful?
Thank RPGinDC
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review The Westin Charlotte. I would like to offer my sincerest apologies that your most recent stay with us was disappointing. Your experience is not the experience we strive to provide our guests. Please contact the hotel and ask for myself should you need anything further. I hope you will return in the...

Lake Forest, Illinois
Reviewed 2 weeks ago via mobile

I spent 2 nights here with my 9 year old son, 22 year old niece, and my mother. We were pleasantly surprised by the sincere hospitality we encountered here - especially Dominique! Regardless of hotel price and rating, it is rare to find such a warm environment when away from home. Each time we came back to the hotel, we...

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Helpful?
Thank KRISTINE M
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Kristine for taking the time to share your most recent experience at the Westin Charlotte with your family. I am delighted to hear that we feel like family and that we had the opportunity to provide you with another enjoyable experience. Our staff works hard to satisfy each and every guest we have the pleasure of staying with...

McKinney, Texas
Reviewed 2 weeks ago via mobile

This is a most beautiful property. The lobby is gorgeous and the room was awesome. The staff was extremely friendly and welcoming even though when we checked in they were quite busy. My room was well stocked with essential toiletries. The bed was comfortable and clean. I liked the fact that there was a mini refrigerator and coffee maker in...

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Helpful?
Thank DDay1959
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you very much for taking the time to review the beautiful Westin Charlotte hotel. I am delighted to see that we had the opportunity to provide you with such an enjoyable and incredible experience. Our rooms offer many great amenities like the Heavenly bed, mini refrigerator, coffee maker and sleep well lavender oil to make your stay as enjoyable...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Region: United States > North Carolina > Charlotte > Second Ward
Price Range: RM615 - RM2,493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Reservation Options:
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Westin Charlotte staff and other travellers.
12 questions
Ask a question
St. Paul, MN, US
26 days ago
Chattanooga, Tennessee
2 months ago
9 months ago
11 months ago

See all questions (12)

Questions? Get answers from Westin Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If it is a hot day, ask for a room east facing. The hotel on the west side gets very warm in the rooms”
TravelAsYouGo, 11 Apr 2017 | Read review
“Choose a room facing downtown and away from the elevator.”
Adam_Dallas, 31 Mar 2017 | Read review
“Upper floor, city view, corner king!”
luv2travelfam, 18 Mar 2017 | Read review
“Room 611 was not far from elevator but still quiet. Views in this neighborhood aren't much to write home about.”
VeronicaS713, 4 Mar 2017 | Read review
“Ask for a corner room.”
steffiestaffie, 1 Mar 2017 | Read review
5 of 5
Booking.com
US$207* /night
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TripAdvisorUS$207
HotelQuicklyUS$257
Westin.comUS$207
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*Disclaimer
Prices are for 1 room, 2 adults
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