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Courtyard Charlotte Airport/Billy Graham Parkway

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#30 of 178 Hotels in Charlotte
Certificate of Excellence
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Courtyard Charlotte Airport\/Billy Graham Parkway
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335 Reviews from our TripAdvisor Community

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Showing 333: English reviews
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Charlotte, North Carolina
Reviewed 2 days ago NEWvia mobile

Colt was extremely hospitable upon my arrival. As a Marriott rewards member, he afforded me with a complimentary upgrade and checked in on me once I was settled into my room. After an extremely stressful day of travel, it was so refreshening to have someone be so kind. Always have a great stay at the courtyard when I'm in town.

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Helpful?
Thank Jennifer J
Hilton Head Island
Reviewed 5 days ago NEW

So for anyone who travels even occasionally, you have to expect delays, whether it is an airplane ride, a train, a bus, or even a private car. It is the world we live in and unless you want high blood pressure, assume it will happen on your next trip, and each one thereafter. What you don't expect, is to have...

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Helpful?
Thank Newave314
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Newave314, Thank you for taking the time to share your experience regarding your airport shuttle service. We deeply apologize for the great inconvenience of having to wait for the airline crew at airport arrivals. We will remind our overnight shuttle drivers that we are more than happy to pay for our guests Taxi or Uber in the future so...

Perkiomenville, Pennsylvania
Reviewed 6 days ago NEW

Hotel was fine. Nice actually. Shuttle driver Brenden (?) was what made the whole thing. I was not happy to be stuck in Charlotte after missing my connector flight, but his good humor made the whole thing much more bearable. Thanks.

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Helpful?
Thank Lowerfredrick
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Lowerfredrick, Thank you for taking the time to share your positive experience while staying with us at the Courtyard Billy Graham! We appreciate your feedback and am so glad Brenden was your awesome shuttle driver! Have a great weekend! We hope to see you again when in Charlotte. Julie Andrews

Toronto
Reviewed 6 days ago NEW

We stopped for only one night. Did not do any reviews of the property, as we were driving 12 -13 hours and just needed a place for one night. It certainly had some highs and lows. Our room key did not work on any of the exterior doors. Staff was not really interested in our problem. They 'fixed' the key...

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Helpful?
Thank secmac0112
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear sesmac0112, Thank you first and foremost for staying with us during your long travels! We are so very pleased that you had a tasty experience in our Bistro, however do apologize for the slow service. We have communicated with our Chief Engineer to address the door lock and has been re-programed and back on track. We truly apologize for...

Reviewed 3 weeks ago via mobile

Fahad was friendly and courteous and very professional! I went to the wrong property and he drove me to the correct location with no problem or complaint. He gave me restaurant recommendations and we discussed the positive aspects of CLT and surrounding areas. His driving was safe and he handled my luggage in respectful manner

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Helpful?
Thank Carey H
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Carey, So glad that Fahad was able to take care of you and provide you some great information about Charlotte and local area places to dine! We appreciate and value your business and feedback! We look forward to another opportunity to serve you again in the future! thank you Julie Andrews

Reviewed 3 weeks ago via mobile

I have spent over 3500 nights in Marriott properties and never had service like Warrick the AM bistro man provided. Not only a Tar Heal fan full of energy he works the booths like a restaurant checking if all is good and you need more coffee. Will be back for sure!!!

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Helpful?
Thank cgregory613
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear cgregory613, Thank you for sharing your positive experience during your most recent stay with us! We are so pleased that you enjoyed the Bistro service and especially our AM team members! I look forward to sharing your story with our team and look forward to another opportunity to serve you again in the future! Thank you again! Julie Andrews

Massillon
Reviewed 4 weeks ago

From the time we walked in the door all the staff were courteous and very friendly. A gentleman offered to help me since my hands were full, got us a cart, took our belongings to our room and pointed out all the amenities. It was the chief engineer Anthony. He was so helpful and very friendly. Thank you everyone for...

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Helpful?
Thank pamvogt
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear pamvogt, Thank you for sharing your wonderful experience while staying with us at the Courtyard Billy Graham! We so appreciate and value your feedback and business. We love that Anthony was there to greet you at the door and provide a helping hand. Anthony is a true Ambassador to our hotel! I look forward to sharing your story with...

New York City, New York
Reviewed 20 March 2017

We missed our connecting flight on American Airlines, and they put us up for the night at this hotel. My husband became very ill after we checked in, and had to go to the hospital in Charlotte. I ended up staying a week. The staff was extremely helpful, especially Colt, the front office manager. I was very comfortable there, and...

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Helpful?
Thank halehaar
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear halehaar, Thank you for taking the time to share your experience at the Courtyard Billy Graha while having to stay in Charlotte. We hope first and foremost that your husband is recovering and back to health! We are so thankful that we were able to be of great support to you, especially during an unforeseen longer stay. We hope...

Reviewed 20 March 2017

Courtyard Billy Graham continues to be my go-to place to stay when visiting Charlotte. Service is excellent and staff is friendly and helpful. Mac, Attiyah and Barbara at the Bistro are fantastic!!!!! Many thanks!!!!

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Helpful?
Thank AZHabfan
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear AzHabfan, Thank you for staying with us always when traveling to Charlotte! We so appreciate and value your business and feedback. So glad that your experience here at Courtyard Billy Graham is ALWAYS AWESOME! I look forward to celebrating your service story to our amazing Bistro Team! Have a great week! We look forward to your next visit! Julie...

Pittsburgh, Pennsylvania
Reviewed 15 March 2017 via mobile

Customer service was all around outstanding. Did not get any of the desk help's names, but each one I interacted with were all phenomenal and extremely pleasant. Brennan the shuttle driver was very personable. We learned a lot about each other in our 10 minutes of driving. He's a striving actor and I wish him the best. The next night...

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Helpful?
Thank aw6053
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear aw6053, Thank you for staying with us here at the Courtyard Billy Graham during your travels to Charlotte. So glad that you had an enjoyable experience with our fantastic team associates! Both Brennen and Ben are awesome! Our Actor and future police officer! We appreciate and value your business and feedback! we look forward to sharing your experience with...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard by Marriott Charlotte Billy Graham Parkway is Charlotte's newest Marriott Courtyard Brand Hotel. We are centrally located near the Charlotte Douglas International Airport and just 4 miles from Uptown Charlotte and our central business district. A quick ride on the Lynx Light Rail into Uptown and you can experience many cultural events, Panthers, Hornets and Charlotte Knights sporting events. Stay productive and enjoy your experience with our complimentary fast high speed internet with our upgraded 100 MB circuit. We are video streaming friendly. We are within a 5-10 minute ride of the new Charlotte Premium Outlets as well as Southpark Mall. Many great corporate offices located near our hotel include Bank of America, Duke Energy, Wells Fargo, Toshiba, Microsoft, Compass Group, Belk, IBM, Sealed Air & Starshield Solutions. Please come experience why Courtyard Charlotte Billy Graham was chosen as Select Service Hotel of the Year by Visit Charlotte for 2014. We offer a complimentary airport shuttle, complimentary hi speed wireless internet, onsite Bistro, Business Center, and Outdoor Pool. Make room for a little fun. ... more   less 

Additional Information about Courtyard Charlotte Airport/Billy Graham Parkway

Address: 321 W Woodlawn Rd, Charlotte, NC 28217-2057 (Formerly Courtyard Charlotte Billy Graham Parkway)
Region: United States > North Carolina > Charlotte
Price Range: RM454 - RM911 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte Airport/Billy Graham Parkway 3*
Number of rooms: 175
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Orbitz, Travelocity, Hotwire, Priceline, Expedia, Hotels.com and TripOnline SA so you can book your Courtyard Charlotte Airport/Billy Graham Parkway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#10 Business Hotel in Charlotte
#21 Family Hotel in Charlotte
#32 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Charlotte Airport/Billy Graham Parkway staff and other travellers.
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Questions? Get answers from Courtyard Charlotte Airport/Billy Graham Parkway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
Newave314, 20 Apr 2017 | Read review
“Check if there are special events going on”
BeBoman, 27 Feb 2017 | Read review
“Higher is better”
bobbymB2292YN, 19 Feb 2017 | Read review
“Get a room away from the train tracks. Trains are infrequent, but a bit load when they go by.”
csholbro, 12 Feb 2017 | Read review
“the best rooms over look the pool and city sky line”
latishanels0n, 23 Jan 2017 | Read review
5 of 5