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All reviewsquail hollowfresh cookiesindoor poolbreakfast barfront desk staffcarowinds amusement parkwould stay here againroom was cleanbusiness parkstaff was friendlyking suitelate checka great place to stayfitness centerclose to the airporthiepga
Facility lobby is under construction but we were warned when we made the reservation and it wasn’t an issue. Only problem was at checkin when they couldn’t find our reservation even with a confirmation number. Fortunately, there was a room available and it was a...More
Response from Gloria B, General Manager at Holiday Inn Express Charlotte-ArrowoodResponded 1 week ago
Thank you for staying with us during this amazing renovation transformation. We are excited to hear that you had a clean and comfortable stay with us. We hope to see you again, soon!
I love the design in the lobby, very sleek. Everyone who works there works so hard. Thank you to LaSharn, Billy and Ricky especially. We are also very thankful you have our sons camera, my husband let me know you guys held on to it,...More
Stayed one night and enjoyed it. Place looks amazing. Staff was so friendly. I believe her name was simaya and was so polite and friendly even after dealing with our numerous requests and questions. Great location too. Will stay here in the future
This was my third stay at this hotel for work. Had problem with shower on one of previous stays and lights not working properly in room this time. There were signs asking that you be patient with the renovations going on but that was not...More
Thank Lisa B
Response from Gloria B, General Manager at Holiday Inn Express Charlotte-ArrowoodResponded 4 weeks ago
Thank you for taking the time to comment on your stay with us. We also would like to thank you for your patience and continuing to stay with us during this renovation process. We hope that you will give us another opportunity to make your...More
The nights I stayed at this hotel were busy due to multiple flight cancellations so front desk staff were busy. However, they were rude and unprofessional. They seem to think it's fine to put guests on hold for 15 min and never answer their question....More
Response from Gloria B, General Manager at Holiday Inn Express Charlotte-ArrowoodResponded 11 December 2017
Thank you for taking the time to comment on your experience that you had during your stay with us. We want to sincerely apologize for any inconvenience that this may have caused during your stay. Management will work on having additional staffing for future. We...More