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Renaissance Charlotte SouthPark Hotel

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#14 of 175 Hotels in Charlotte
Certificate of Excellence
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Renaissance Charlotte SouthPark Hotel
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832 Reviews from our TripAdvisor Community

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Showing 817: English reviews
Reviewed 2 December 2015 via mobile

The Charlotte Renaissance Hotel on an incredibly foggy night was cozy, friendly and radiant, like a bright beacon amongst the glooming shadows and mists. Danny, the gentleman at the front door must have been an Angel in disguise lifting my spirit immediately from his most hospitable and kind greeting holding the door for me slowly making my way in. The...

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2Thank CharloAsh17
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for that poetic and flattering review of our hotel! We are so happy to hear that you felt relaxed and taken care of from the moment Danny welcomed you to our property. Danny and our Ambassadors will appreciate your kind words about their efficient service and kindness. We hope everything went well with your surgery and that we...

Clover, South Carolina
Reviewed 30 November 2015

Our group of 44 were Vietnam War USAF pilots and spouses for our 47th Reunion. We loved the accommodations and reunion gathering spaces. But clearly the best was the wonderful service provided by the entire Renaissance staff. Specifically, Jean Joiner, who helped get all the planning started. Kristy Giragosian was fantastic with all the specific arrangements. The food was excellent....

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1Thank David P
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are thrilled to hear how much your group enjoyed their time with us in SouthPark! Getting everyone together can be tricky, so Jean and Kristy will greatly appreciate your kind words about our property and attentive banquet staff. We hope you find time to visit with us again so we can continue to impress you!

Minneapolis, MN
Reviewed 22 November 2015

I stayed at this hotel for a work conference recently. Rooms are not sound proof; you can hear everything in the adjacent rooms and the hallway. Also hard to find a quiet place to take a call or do work in the common spaces in the hotel. I ate lunch at the restaurant - service was very slow. The hotel...

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Thank MNWorldTraveler
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you taking time to share your feedback with us but deeply apologize for the unsatisfying stay you experienced with us. We will share your comments about the noise control and service availability with our team so we can work on improving upon these conditions. We hope the remainder of your time in SouthPark was enjoyable and hope to...

Birmingham, Alabama
Reviewed 14 November 2015

I had the pleasure of staying in your hotel this week. As a sister Renaissance hotel, I've seen your name countless times in the #1 spot of our ESS ranking. I love our brand and I love finding out more of what makes our 'best' properties shine. From the moment we walked in, (they didn't know we were Renaissance at...

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Thank Shannon J
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It is such an honor to receive a positive review from not only someone in the hospitality industry, but someone from another Renaissance property. We are thrilled to hear that you were so impressed by our attentive staff and that everything was to your liking. Danny will greatly appreciate your kind words about his service and we don’t plan on...

Hgih Point, North Carolina
Reviewed 11 November 2015 via mobile

My husband and I stay here this past weekend a little vacation to enjoy our one year anniversary. The hotel is beautiful and offers many lounging areas. The infused water and mini desserts or a nice treat upon arrival. The room was nice and clean and the bed was comfortable. However, I don't recommend ordering breakfast unless you specify exactly...

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Thank Maggie K
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re glad you and your husband were able to celebrate your one year anniversary with us in SouthPark! The welcome amenities upon check-in are always a guest favorite so we’re happy to hear that they were so enjoyable. We will share your comments about breakfast with our Kitchen staff so we can further improve the culinary experience we are providing...

Easton, Maryland
Reviewed 27 October 2015

I stayed two nights at the Renaissance South Park. The first night I was awoken to a party in the adjacent room. All hotels have noisy guests and I therefore judge the hotel how the problem is remedied. In this case the response was poor. After a call to the front desk at 5:21 AM and security guard was dispatched...

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2Thank Scott W
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are very disappointed to hear about the noise issues you experienced during your stay. While we try and do our best to assist our guests with issues, it seems we have fallen short during your visit. We will share your review with our Front Desk manager to ensure our Ambassadors are attending to our guests in a more efficient...

Lincoln Park
Reviewed 26 October 2015

The hotel is clean/colorful and the staff are friendly. They have a fitness center and an indoor pool. They also have a restaurant, a bar and they offer room service. Parking is free. The hotel is few minutes by car from South Park shopping mall with many options for shopping and dining. The hotel is also close to a small...

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Thank DoctorB2010
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for reviewing our property and for sharing your enjoyable experience with us! We’re glad the SouthPark was to your liking, it is perfect for guests who want to explore the area and stay close to our hotel. We hope you to welcome you back for another visit soon!

Charlotte, North Carolina
Reviewed 20 October 2015 via mobile

The hotel is in a fantastic location. Especially since we were attending a wine festival at Symphony park at SouthPark mall. Really nice interior, friendly staff, very nice room. However....we were in room 248 and periodically a very loud compressor, engine, something would kick on. If it were a dull roar I guess I could stand it, but this thing...

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Thank florida1950
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you reviewing our property, we’re happy to hear that you enjoyed our hotel and the wine festival at Symphony park this year! We do apologize for the noise disturbance you experienced and will be sure to have our engineering team look into that. We promise that using your Gold Elite bonus points had nothing to do with your room...

Boone, North Carolina
Reviewed 19 October 2015

We recently traveled to Charlotte to get a way and do some shopping. We really enjoy the Southpark area and chose the Renaissance as our hotel. Check in was fast and the guest services agent walked me around the lobby and showed where everything was. This is the first time this has been done and it was a nice touch....

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Thank famtraveler69
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re glad your getaway was such a success! SouthPark is the perfect place for anyone looking to relax and get a little shopping done. Thank you for appreciating our attentive Hosts, they’ll enjoy knowing how impressed you were with their service. The Courtyard area is ideal for relaxing, especially when you sit next to our fire pits. We hope to...

Milwaukee, WI
Reviewed 19 October 2015

Let me preface this by telling you I drove from Milwaukee to Nashville and then from Nashville to Charlotte - needless to say, by the time I actually arrived in Charlotte, I was exhausted! When I arrived at the Renaissance, I was greeted by a lovely concierge (wish I could remember his name). He assisted me with parking while I...

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Thank alexandra_keller
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are honored to have received such a detailed and positive review on our property! After your long trip, we’re glad you felt welcome and comfortable upon arrival. We do have an elevator and are very sorry for any confusion with that; we know how helpful elevators are, especially when carrying all of your luggage. We certainly hope you find...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209-4627
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: RM553 - RM1,484 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance
Hotel Style:
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Charlotte SouthPark Hotel staff and other travellers.
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Questions? Get answers from Renaissance Charlotte SouthPark Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a nice corner room on an upper floor”
 of 5 bubbles Yainey, 15 Feb 2017 | Read review
“look at the website...pics are plentiful”
 of 5 bubbles roadguyPittsburgh_Pa, 12 Feb 2017 | Read review
“Best views face the mall”
 of 5 bubbles rachelk1225, 4 Dec 2016 | Read review
“Some rooms face the restaurnat. If you want a room that faces the garden or the stree, please request that.”
 of 5 bubbles GigiNYC, 27 Nov 2016 | Read review
“Make sure to request a room far from the elevator.”
 of 5 bubbles N4884NEhelenw, 2 Nov 2016 | Read review
5 of 5