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Embassy Suites by Hilton Charlotte

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1,112 Reviews from our TripAdvisor Community

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Showing 1,103: English reviews
Augusta, Georgia
Reviewed 2 days ago NEW

First of all, there is A LOT of construction going on. Even so, it was a great stay. The Hilton management should give bonuses to those working in the hotel. They went above and beyond to make sure things were OK for everyone. The room was extremely clean, great bed, great pillows - but again, the people - behind the...

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Helpful?
Thank 791tracyv
Hamilton, Bermuda
Reviewed 4 days ago NEWvia mobile

We have stayed here many times and find the location perfect for shopping and the airport. It has been refurbished and the main areas look wonderful. When we arrived the drain in the shower was clogged. They fixed the same day we reported it. There was soap scum in the shower from the time we arrived until the day before...

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Helpful?
Thank Lindamaebda
Long Island, NY
Reviewed 6 days ago NEW

This is the standard Embassy Suites hotel...spacious room, nice amenities, kitchenette, 2 televisions and 2 separate rooms. Breakfast is wonderful, except for the abundance of tv's tuned to sports news on every wall! Chef is delightful, food is great and everyone very friendly. Free pick up and return to airport BUT if you arrive after 11 p.m. you have to...

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Thank Hydrokitty
Shawnee, Kansas
Reviewed 6 days ago NEW

Totally new hotel. A very modern and open feel and not the typical Embassy suites. No ferns, no rod iron furniture. Check in was fast. Parking was plentiful. Near highway. Some food around. hotel bar had a nice vibe. Rooms were clean and bed was comfy!

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Helpful?
Thank MarqReeves
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi MarqReeves, Thanks very much for your review. I'm very happy to see you enjoyed your stay and enjoyed the new modern feel of the hotel. We are just about completely finished in our atrium and are excited our guests are liking the changes. I hope to see you back soon....Cheers! Kevin - GM

williamstown, United States
Reviewed 1 week ago NEW

Large, clean embassy suites in a central and convenient location in Charlotte. Very neat Queens college, airport and shopping. Nothing out of the ordinary from the bar and but remodeling and currently using the ample space well

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Helpful?
Thank 801tildenb
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi 801tildenb, Thanks so much for your comments. As you mentioned our location is really right in the center of Charlotte as we are a quick drive to so many of the city's top destinations. I happy you enjoyed your stay and hope to see you return soon! Take care, Kevin - GM

Montclair, United States
Reviewed 1 week ago

We love the Hilton family of hotels. We chose Embassy Suites because it was close to family and within 7 miles from the airport. Staff was very friendly. Complimentary breakfast offered buffet or you could have eggs and omelets prepared fresh.

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Thank Darlene V
Blacksburg, Virginia
Reviewed 1 week ago

We were not aware that the hotel was under construction (it's gorgeous by the way), but it meant that breakfast was in Anna k room and not your typical "Embassy" breakfast. Also, internet is very spotty, only works on lower levels so if you're above 5th floor you won't get it... otherwise, suite was AMAZING and super comfortable!

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Helpful?
Thank SteveVT01
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi SteveVT01, Thank you for your review. I apologize as I know our breakfast was being served in a tight space for a period of time. I happy to announce that we've officially opened our new breakfast buffet in a more much open area in our atrium. I'm really glad to hear you like our new rooms! I hope to...

Charlottesville, Virginia
Reviewed 1 week ago

Was made to move in the middle of a stay. Promised compensation, never seen it. Evening reception was a joke, bartenders didn't have a clue and wasn't interested in serving you. Really disappointing stay,,,,,

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Helpful?
Thank P6359TH
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi P6359TH, I really appreciate your comments but am very sorry for the difficulty you encountered during your stay. I'm not sure of the circumstances regarding your need to move. Please accept my apology for the lack of service you received as this is not typical of what we strive to provide our guests. I hope you will consider returning...

Greenville, South Carolina
Reviewed 1 week ago

The hotel was convenient to the activities that we attended. Some renovations were in process; however, the overall presentation was still very nice. The custom order breakfast bar where you can order an omelette was not available.

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Helpful?
Thank Margie O
Atlanta, Georgia
Reviewed 2 weeks ago

The suite we stayed in was just right for our trip. Great accommodations and the evening reception was excellent. The breakfast, however, was disappointing. The pancakes weren't good and the pre-made omelets left much to be desired. Regardless, still a wonderful stay and well worth the cost!

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Helpful?
Thank 34johnson

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Embassy Suites Charlotte hotel is in very close proximity to the Charlotte Douglass International Airport and we offer an airport shuttle. Not to mention we are less than 1 mile from the Woodlawn station that will take you into Uptown Charlotte using the Lynx lightrail. We are an all-suite hotel providing our guests with a free hot made to order breakfast daily. Boasting ample meeting space, indoor pool, fitness center and an onsite restaurant/lounge we have something for everyone. Did you bring the kids with you? We even have convenient vending machines to keep the little ones occupied. ... more   less 

Additional Information about Embassy Suites by Hilton Charlotte

Address: 4800 South Tryon St, Charlotte, NC 28217
Region: United States > North Carolina > Charlotte > Eagle Lake
Price Range: RM558 - RM969 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte 3.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Embassy Suites Charlotte
Charlotte Embassy Suites
Hotel Style:
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#49 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charlotte staff and other travellers.
7 questions
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Kelseyville, California
4 months ago
Pekin, Illinois
10 months ago
over a year ago
Charlotte, North Carolina

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Questions? Get answers from Embassy Suites by Hilton Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose your own room with the website or app!”
 of 5 bubbles ApolloBeachWanderer, 21 Nov 2016 | Read review
“If staying, be sure construction is complete!”
  • construction mess
 of 5 bubbles lisapQ4994AR, 12 Nov 2016 | Read review
“Ask for a room that does not face Tryon Road. The traffic noise was a bit much.”
 of 5 bubbles TulipTraveler2014, 2 Nov 2016 | Read review
“Try to get a room away from the two bog roads that border the hotel, traffic noise.”
 of 5 bubbles 956georgef, 17 Oct 2016 | Read review
“Nothing until construction complete”
 of 5 bubbles jetski16, 6 Sep 2016 | Read review
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