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Holiday Inn Express Cherokee/Casino

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290 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Hillsborough, North Carolina
Reviewed 24 June 2015

At check-in, clerk was courteous but by himself and seemed to be overwhelmed. Upset because my reservation had been cancelled because expiration date on credit card wrong. Clerk said they called but I had no record of it. He was able to let us have a king room on the smoking floor. As soon as you stepped on the elevator...

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Helpful?
Thank Kathy R
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Kathy R, We appreciate you leaving a candid feedback about your experience with us. It is pleasing to know that you enjoyed the breakfast served and you found our reception staff to be accommodating. However, we'd like to apologize for the shortcomings you may have encountered with the condition of the room that you were provided. Rest assured, this...

Covington, Georgia
Reviewed 20 June 2015

Booked straight from the hotel, very nice and friendly. The place was clean. The beds are terrible. Was told they will be remodeling at the end of the year. Breakfast could improve. No fridge or microwave in room. Had to go down to the kitchen and use that microwave. Checked in on a Monday, when we returned to our room...

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Thank Bobbie S
david b, Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Thank you for your loyalty and choosing our hotel and brand. We are updating and hope to see you back again soon.

Nashville, Tennessee
Reviewed 17 June 2015

We go here several times a year to play and recharge our batteries. Planned a stop over on the return from a family reunion and as always found the place to be clean and the staff friendly. Rooms show their age and you can hear folks running down the halls but its a staple when visiting the area. also, the...

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Thank scamper89
david b, Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Thank you for your review. We appreciate your loyalty and are making improvements. We hope to see you again in the future.

Gainesville, Georgia
Reviewed 15 June 2015

I dont usually write reviews, but the staff at this hotel really caught my attention. David at the front desk greeted us so warmly, and took time to locate a room so that we could check in a little early. Morgan was also friendly at check out. The most exceptional person was Amanda in the breakfast area. She waited on...

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1Thank Anita T
Reviewed 30 May 2015

Noisy paper thin walls. Not the best place for sleep or rest. Just like $49.00 rooms at Motel 6 or Days Inn, just more expensive. IHG member no more as of today. This property is cheap, dated, and you can hear conversations in adjacent rooms word for word.

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Thank D G
david b, Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Thank you for taking the time to leave us a review. We do get busy this time of year and apologize about the noisy neighbors. We do appreciate your loyalty and want you to know we are beginning renovations shortly and hope you come back to stay with us. Thank you for staying with and and I do hope you...

Houston, Texas
Reviewed 27 May 2015 via mobile

This was a clean and comfy spot to stay while visiting the Smokies and Blue Ridge Parkway. We used it as our "home base." Jennifer helped us at registration and solved problem very quickly and courteously. The breakfast cook also was very kind.

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Thank JazzyJosie
Charlotte, North Carolina
Reviewed 25 May 2015 via mobile

Visited for 2 nights with husband and 9/11 year old boys. Had room 241/suite with 2 queens and a sofa bed. The room is huge and very so plenty of space to spread out. TV is small so we snuggled to watch the Cavaliers game :-). Typical continental breakfast (yogurt, pastries, eggs, fruit, etc) enough to get us started. Casino...

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1Thank M_M_S_D
Atlanta, Georgia
Reviewed 25 May 2015 via mobile

PROS: We stayed here one night in May 2015. The room was large, clean, and comfortable (soft beds!). The fitness center and pool look nice though we didn't use them. Also, the hotel is very convenient to Harrah's as it's just across the street from their parking lot. Just a 5 minute walk. CON: The walls are very very thin....

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Thank jentrys
Reviewed 16 May 2015 via mobile

The holiday inn express was an unplanned stop in Cherokee but a welcome one. The place is fairly new and has easy access the the casino right across the road. Breakfast was included and was exactly what you would expect. Check in was quick and the room features were very comfortable. Cherokee is a beautiful town and my stay there...

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1Thank David P
Tallahassee, Florida
Reviewed 6 May 2015

We stayed Fri and Sat night in a Suite on the 2nd floor. #240 (right next to the elevator). Glad I read the reviews, book through the hotel website so no non-smoking room issues. I did call to verify it was non-smoking though. The suite had a king bed and a couch pullout, microwave and refrigerator. I was worried about...

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Thank Jane C

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 

Additional Information about Holiday Inn Express Cherokee/Casino

Address: 376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Price Range: RM445 - RM1,088 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cherokee/Casino staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to Casino!”
Debbie0917, 19 Apr 2017 | Read review
“Wifi in my 1st floor room was more than fast enough”
ryanmY1816HO, 22 Feb 2017 | Read review
“We had a corner suite on the third and top floor....Super quiet.”
zdrakas, 1 Nov 2016 | Read review
“Reserve your room well in advance. there were at leats 3 parties turned away while we were checking in. They were fully booked.”
PeterT55, 5 Oct 2016 | Read review
“We only spent one night and like I said room we had was clean. That is my priority.”
702francesw, 27 Sep 2016 | Read review
5 of 5