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Have stayed at many Holiday Inn Express and expect a certain level. Being renovated and it needs it. Everything had a weird smell, including towels (fuel fumes?). Pool is outdoor. Way overpriced for what you receive. Breakfast buffet was missing several items as outlets weren't...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/CasinoResponded 30 April 2016
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the breakfast selection, renovation and the rate. We will look into these concerns. We...More
We stayed at this hotel because we were visiting the casino and it was very close. Not up to the standards of most Holiday Inn properties I have stayed at in the past. Very expensive, thin walls but great people working the front desk!More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/CasinoResponded 3 May 2016
Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our front desk staff to be great. However, we would like to apologize for the inconvenience caused by the renovation...More
We booked 1 night here for its proximity to the casino. The staff was very friendly and helpful. Although the hotel was under renovations, it was still nice and clean and neat. Harrah's was located just across the street, which was our reason for staying...More
Thank Yvette G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/CasinoResponded 23 April 2016
Dear Yvette G,
Thank you for posting a review about your recent stay with us. I appreciate your kind words towards our hotel staff. It is indeed heartwarming when a valued guest takes the time to acknowledge the passion and effort that our customer service...More
I am an IHG Platinum member, and decided to use my annual free night at this hotel. Check-in was paper-work intensive- you have to sign your full name twice in the same paragraph; it's as if signing once is not good enough for them. I...More
Thank Janice V
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/CasinoResponded 12 April 2016
Dear Janice V,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.
However, we’re sorry we fell below your expectation regarding the shower,...More
We are IHG Platinum Reward members and routinely stay at Holiday Inn Express hotels. The big thing this facility has going for itself is its close location to the Cherokee Casino. Although the hotel is going through a modest renovation, many of the rooms do...More
Thank Ed K
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/CasinoResponded 6 April 2016
Dear Ed K,
Thank you for being an IHG Rewards Club Platinum member and for taking the time to share your comments. It is great to know that you were able to appreciate the cleanliness of our room, beds, and our location. However, I was...More
US$94 - US$247 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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