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Holiday Inn Express Charlotte - Concord / I-85

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Holiday Inn Express Charlotte - Concord \/ I-85
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173 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Yorktown, Virginia
Reviewed 4 weeks ago via mobile

Last minute booking resulted in a wonderful room and great experience. King suite was large, clean and comfortable. The bed was so comfortable I actually overslept! Room had a keurig, microwave and mini fridge. Large bathroom was clean and well stocked with BBW items. Front staff was friendly and helpful. A wonderful respite while on the road.

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Helpful?
Thank wadd003
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your 5-star review of our hotel. We are delighted to hear that you had a great experience during your trip (I hope that you did not get in too much trouble for oversleeping!). Our staff takes great pride in delivering quality service and a favorable guest experience so I will surely pass this along to them. Thank...

Reviewed 18 September 2016

As before, I needed a hotel on short notice, for family visiting. Remembering how awesome Ms. Natasha was for me on November 18, 2015, this location was my first choice. This time, Ms. Kelly Kaiser was friendly and swift in helping me obtain a room. My family advised they had an excellent stay and the proximity to shopping and restaurants...

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Helpful?
Thank Darrell A
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

It means so much to us that you enjoyed your stays. Our staff strives to deliver the most friendly and courteous service possible. It makes our day to hear we have achieved our goal. Thank you again for all your kind words.

Reviewed 12 August 2016 via mobile

We came into town for a conference that was held at the convention center. Each got separate rooms, and I decided that since we would be done early - I'd leave my things and simply get a late checkout to change prior to the 5 hour trip home. We got a call at 11:00 that my room had left all...

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Helpful?
Thank Lindsey N
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our hotel. I am pleased to hear that you enjoyed the cleanliness of the hotel and the quality of the breakfast. We take great pride in delivering a clean, quality product so we value your feedback. I sincerely apologize for the lack of communication you experienced with your late check-out. I can assure you...

West Chester, Pennsylvania
Reviewed 10 August 2016

This is the second time I have stayed at this hotel and plan on going back. I was in town to attend the races and it was at a great location. Saturday night the race got over late and was looking for food around 11pm. So much to choose from, the town was booming. There are even restaurants in walking...

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Helpful?
1Thank reviewer2186
Billy G, General Manager at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you so much for your wonderful review about your stay with us. We look forward to seeing you in the future!

Charlotte, North Carolina
Reviewed 7 August 2016 via mobile

I travel for work quite a bit, on this trip along I stayed at the Intercontinental Miami, and two Holiday Inns in Boca Raton, FL and Brunswick, GA; as usual with the IHG chain, great experiences, service and treatment! On this hotel though, the exact opposite, I just had the housekeeping manager walked in my room while I had the...

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Helpful?
1Thank EdgarNCFL
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your feedback on our hotel. Please accept my sincerest apologies for the inconveniences you experienced during your stay. I can assure you that this is not up to our typical service standards. I will pass these notes along to the staff so that we can improve in our communication. Thank you for staying with us and I...

Tucson, Arizona
Reviewed 1 August 2016

We were in town to attend a concert on this particular night. Therefore, we booked this Holiday Inn due to the location. We had to leave the following morning to drive to Raleigh, NC for a business meeting. I always request the top floor at time of booking. Upon arrival we were placed on 3rd floor rather than the top...

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Helpful?
Thank Sandy B
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for leaving us feedback on your recent stay. Please accept my sincerest apology for the issues that you experienced during your stay. I will certainly pass your comments along to the staff so that we can improve in all of these areas. I hope that you will stay with us again on your next trip to the area...

Reviewed 28 July 2016 via mobile

The room was absolutely infested with thousands if ants (seriously, not an exaggeration), crawling all over the furniture and all over me!...and if that wasn't enough, there was a nasty pair of panties left from previous occupants between the mattress and headboard that somehow went unnoticed by cleaning staff. Absolutely discusting!..am last but not least, black mold in the bathroom...

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Helpful?
Thank guardianangelnc
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our property. Please accept my sincerest apologies for the inconveniences you experienced during your stay. I can assure you that this is not up to our standards. I will certainly pass this along to the entire staff so that they are aware of the issues and so that we can improve in these areas...

A TripAdvisor Member
Level Contributor
87 reviews
20 hotel reviews
26 helpful votes
Reviewed 15 July 2016 via mobile

This is by far the smallest hotel room we've ever stayed in (including many in Europe). The room was very cramped, and over crowded with furniture. You actually had to crawl over a chair to get into and out of bed on one side. On the positive side, the hotel is clean and common areas are nicely furnished. It's also...

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Thank A TripAdvisor Member
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for you comments on your recent stay with us. We will be doing renovations in the up coming year, going to more stream line furnishings. This will open up the room with more space. We look forward to you stay with us again, so you can see the wonderful changes we have made.

Reviewed 24 June 2016 via mobile

Great staff. The hotel used to be much cleaner than it is now. The carpets are dirty and housekeeping not vacuuming the corners of the room. The beds are fairly comfortable and the location is good. Stay away from the nearby comfort suites.

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Helpful?
1Thank Jimmy H
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our hotel. I am pleased to hear that you enjoyed the service that the staff provided throughout your stay. I apologize for the issues you experienced with the hotel. I will certainly pass this on the staff so that this will not be an issue going forward. Thank you for staying with us and...

Waltham, Massachusetts
Reviewed 14 June 2016

We had a great stay and the woman who was at the front counter was very friendly as we checked in. The locations was excellent for us and our room was up to the standards of IHG. The only down side was breakfast was very crowded and it did not keep the items refilled. If in the area again, we...

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Helpful?
1Thank James F
Billy G, General Manager at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your wonderful review! We are planning on updated our breakfast area to commadate more sitting and a better layout this fall. Thank you for choosing the Holiday Inn Express & Suites

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Charlotte Concord Area is the closest IHG hotel to the Lowe's Motor Speedway/Concord Mills Mall. We are conveniently located at exit 49 off I-85 and offer free wired and wireless high-speed Internet access in every room. We also have free wireless Internet access in the lobby, great room & meeting rooms. Additional amenities include Express Start Breakfast and free local phone calls. All guest rooms feature refrigerators, microwaves, irons, ironing boards and desks. ... more   less 

Additional Information about Holiday Inn Express Charlotte - Concord / I-85

Address: 7772 Gateway Lane NW, Concord, NC 28027
Region: United States > North Carolina > Concord
Price Range: RM429 - RM665 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charlotte - Concord / I-85 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Holiday Inn Express Charlotte - Concord / i-85 Hotel Concord
Holiday Inn Concord
Concord Holiday Inn
Hotel Style:
#6 Family Hotel in Concord
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Charlotte - Concord / I-85 staff and other travellers.
1 question
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Montgomery, Alabama
1 month ago

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Questions? Get answers from Holiday Inn Express Charlotte - Concord / I-85 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top Floor away from Elevator”
  • Queen Bed
  • Floor
  • TV & Work area
  • Vanity
  • Shower
  • Shower Mildew
  • Shower
  • Bathroom
 of 5 bubbles sandybU8624DH, 1 Aug 2016 | Read review
“second floor rooms very quite”
 of 5 bubbles kenandella, 31 May 2016 | Read review
“I think most rooms are good never had a bad one”
 of 5 bubbles jjwidg, 29 May 2016 | Read review
“King room with fridge, microwave, sofa”
 of 5 bubbles bethg437, 5 Dec 2015 | Read review
“Request a room away from the elevator, it's quieter.”
 of 5 bubbles MizPeps, 16 Nov 2015 | Read review
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