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Sheraton Imperial Hotel and Convention Center

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#23 of 72 Hotels in Durham
Certificate of Excellence
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Sheraton Imperial Hotel and Convention Center
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288 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Park City, Utah
Reviewed yesterday NEW

This place is in need of a serious renovation. The service is attentive and the rooms are comfortable but it's really rundown. I went for a business trip and the company that brought me in apologized in advance for putting me up there and said it was their last choice. So I expected a lot worse when I arrived but...

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Helpful?
Thank Godby
Columbia, South Carolina
Reviewed yesterday NEW

Given the age of this property (guessing over 25 years old), it is very well kept. I have stayed in newer hotels that were more run down. The rooms are very large and include a nice sized mini-fridge. The beds are very luxurious. I could have stayed in it all day. One touch that I like to point out (because...

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Thank cedartree84
East Lansing, Michigan
Reviewed 3 days ago NEW

Overall, the hotel was a nice place, but my trip was ruined because of a faulty wake-up call. I asked for one at 7:45am, but somehow it was set twice, so it woke me up at 2am as well. I had a lot of trouble falling asleep after that, so it pretty much ruined my stay. I told the front...

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Thank KevinMichigan
Nc
Reviewed 5 days ago NEW

This is a beautiful, modern hotel. From check-in to check-out, the staff is great. The rooms are clean and the beds and linens are great. This hotel is also reasonably priced. Great location too! I stay here each year for a business trip, and have never had one thing to complain about.

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Thank Maria H
Reviewed 3 weeks ago via mobile

This hotel is in good condition, clean and service is good. The location is out of town and despite this annoyingly the windows didn't open. The building is very concrete and inside is a bit soulless but it does the job for a business trip. Breakfast was ok, dinner a bit average.

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1Thank Kzroo
Reviewed 3 weeks ago via mobile

I stayed at the Sheraton and did business in the local area. Somewhat isolated away from a local neighbourhood, the hotel however was friendly and inviting, with plenty of people dining and enjoying the bar food and beverage area. The rooms were excellent and well appointed, with excellent free wireless. Spacious desk and relaxation area - plenty of room to...

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Thank Todd S
Reviewed 31 October 2016

Overall pleasant stay. Overall, the rooms were clean, although the furniture seemed a bit dusty. I sneezed a few times when I first settled in. The nightstand and phone were also dusty. I wondered if our room had been vacant over a period of days and maybe that's why dust had begun to accumulate. I did not notify housekeeping, as...

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Thank LNNC
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear LNNC: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. Often times the feedback we receive from our guests will provide us a great insight into areas which demand our attention. Thank you again for sharing your experience, and we look forward to serving you in...

Reviewed 20 October 2016 via mobile

Pros: - The hotel is in a great location. It's close to the airport and freeways but far enough away from the noise. - The SPG rooms are huge and quiet. - The shuttle service was excellent. Cons: - My roomed reeked of smoke from old furniture and 20 year old carpet. - The technology is old. I had to...

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1Thank Kevin M
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Kevin M.: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. The details you have provided have been shared with our Executive Staff. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Thank...

Boiling Springs, North Carolina
Reviewed 10 October 2016

I was in Durham recently with some friends for a conference which was being held at the Sheraton Imperial. From the moment we walked in until the moment we left, everything about our stay was exceptional! Our check-in was quick and Sarah, who checked us in, was delightful. The room was beautiful, and the beds were heavenly. I could have...

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Thank dea421753
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear dea421753: Thank you for taking the time to post a wonderful review regarding your recent visit. It's always great to hear back from our guests who enjoy themselves during their travels. I will be sure to share your comments with Sarah. Please think of us the next time you are in the area. Have a great day! Sincerely, DianeT...

Reviewed 6 October 2016 via mobile

Many of the reviews for this hotel spoke about it being outdated. It's not. It's clean and the food is decent, although there are other options nearby and a complimentary hotel shuttle to take you. Staff is friendly and helpful.

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1Thank travel-bug313
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear travel-bug313: This is such a nice review. I will be sure to share it with the entire team. We thank you very much and look forward to a return visit. Sincerely, DianeT Customer Service Manager SIHCC

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703-8424
Region: United States > North Carolina > Durham
Price Range: RM476 - RM1,080 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont leave without trying one of Phillip's omelettes”
 of 5 bubbles AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
 of 5 bubbles TravlBusiness, 30 Jul 2016 | Read review
“Club level is best option for value”
 of 5 bubbles reni_p_n, 2 May 2016 | Read review
“I guess they have mini frig, may have to ask for one for your room.”
 of 5 bubbles woodchop7, 12 Apr 2016 | Read review
“4th floor had AC noise.”
 of 5 bubbles codyf527, 5 Apr 2016 | Read review
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