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Sheraton Imperial Hotel and Convention Center

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#33 of 70 Hotels in Durham
Certificate of Excellence
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Sheraton Imperial Hotel and Convention Center
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300 Reviews from our TripAdvisor Community

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Showing 296: English reviews
New York City, New York
Reviewed 29 May 2015 via mobile

Not bad and not good... New carpet seems to soften the negatives a bit. Old worn furniture and doors. Room smelled extremely musty. Not bad for a one nighter but if I was scheduled to be in the area for a week I would have searched for something a bit more clean cut.

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Helpful?
Thank UESNYC646
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear UESNYC646: Thank you for taking the time to provide us with valuable feedback regarding your most recent stay. We are very disappointed to read that we did not exceed your expectations, resulting in a less than positive stay. We hope that we have the pleasure of welcoming you back in the future, to truly exceed expectations. Sincerely, DianeT Customer...

Huntsville, Alabama
Reviewed 25 May 2015 via mobile

Stayed 2 nights. Rooms are remodeled but still could do better. Bathrooms are tight with a low ceiling hence the cramped feeling. Service in restaurant was good too. Food was decent. Check in and check out were both easy. Lounge for spg members provided breakfast that was basic but good.

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Helpful?
Thank shefpat
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Shefpat: Thank you for being an SPG member and for taking the time to leave a review of your recent stay with us. Your comments are valuable to us. We give the utmost importance to our guest’s comments as they help us improve, and continually provide the best guest experience possible. We rely on you, our guest, to let...

Orefield, Pennsylvania
Reviewed 21 May 2015

A nice hotel with great bedding and very comfortable beds. Nice bar gathering place as well and a very good restaurant. I always use the "save the earth" option where you can opt to not have your room cleaned for a $5 credit. I use this in the small shop to get either coffee or juice every morning before I...

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Helpful?
Thank Ann G
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ann G: Thank you for your great review. We strive to make our guest experiences excellent, and it seems we achieved this during your stay. I especially appreciate your comments regarding the Sheraton’s Make A Green Choice Program (MAGC). Make A Green Choice (MAGC) is Starwood’s guest-facing sustainability program in which our guests can choose to help reduce our...

memphis, tn
Reviewed 15 May 2015

I really enjoyed my 3 night stay here. The breakfast buffet was good and the lady that served was ok. I don't eat pork and they only had pork bacon and pork sausage. The free wi-fi was fast and worked without any issues. The room was nice and clean and the bed was perfect. The only problem I had in...

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Helpful?
Thank robiroe
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Robiroe: Thank you for taking the time to share your on-line review. It was great to hear that you had an overall good experience at the Sheraton Imperial Hotel. I can truly say that Team Sheraton has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are...

Petah Tiqva, HaMerkaz, Israel
Reviewed 7 May 2015

hotel is clean, safe, very nice , rooms are big and modern , wifi is very good, stable . there is enough parking good location in RTP, close to the Durhan shoping center . Ill be happy to come again . very good staff !

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Helpful?
Thank Ami Z
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ami Z: We are delighted to hear that you had an excellent stay at the Sheraton Imperial Hotel during your most recent trip. We appreciate any and all feedback provided and we look forward to welcoming you back. Again, thank you for your review and for your business both are greatly appreciated. Sincerely, DianeT Customer Service Manager SIHCC

Boone, North Carolina
Reviewed 5 May 2015

Being a General Manager of a Marriott property, I have a more critical eye than most when staying at hotels, and I must say, I was EXTREMELY impressed by the quality of the experience I had at this property while attending a conference! Every single one of their staff, no matter what department, provided first class service and I believe...

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Helpful?
Thank BooneCourtyardGM
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear BooneCourtyardGM: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay with us during your conference. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about;...

Washington DC, District of Columbia
Reviewed 1 May 2015 via mobile

So for the first time in almost 15 years I lost my Platinum Status. I am lifetime gold but many places my drop in "class" was noticeable. Not at the Sheraton Imperial!!! The front desk staff still treated me like I was a platinum member and as an additional surprise I went to the club lounge to be greeted by...

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Thank Paneraiguy
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Paneraiguy: Thank you for being an SPG Gold member and for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Veronica....

Gainesville, FL
Reviewed 28 April 2015

Facility was well appointed, neat and cleanas were rooms. Staff was respectful and helpful. Is not terribly close to activities but great place to attend a conference. Fitness center close by. Food was very good. Very slight mildew smell back in rooms, otherwise wonderful.

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Thank gat0rm0m
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Gat0rm0m: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. I will be sure to share with Team Sheraton your comments regarding your recent stay. Often times the feedback we receive from our guests will provide us a great insight into areas which demand our attention....

Lenoir, North Carolina
Reviewed 19 April 2015

My wife and I stayed here on a lark and we were so very pleasantly surprised. Making reservations was a breeze as was the check in procedure. Everyone was very friendly and helpful. The hotel was neat, clean and quiet!! Checking out was also very easy, They even have a shuttle which will take you to a nearby restaurant of...

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Helpful?
Thank Edgar W
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Edgar W: First we would like to extend our appreciation to you and your wife for choosing the Sheraton Imperial Hotel for your stay. We are truly glad we have met all your expectations; your kind word will be passed on to our entire Team. And it will be my pleasure to share your comments concerning the frozen drinks...

San Antonio, Texas, United States
Reviewed 31 March 2015

This property has been nicely updated since I last visited and I was very pleased. The beds are comfy and the rooms look more upscale, warm, and inviting now. The bathroom has also been updated and is more modern and luxurious looking too. The food was good and service was great too. I will definitely be staying here again during...

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Helpful?
Thank Jamie Z
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Jamie Z: Thank you for your on-line review of the Sheraton Imperial Hotel. We're thrilled you enjoyed your experience and had an opportunity to enjoy our newly renovated rooms. Thank you for your business. We look forward to your next visit. Sincerely, DianeT Customer Service Manager SIHCC

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Region: United States > North Carolina > Durham
Price Range: RM478 - RM1,284 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Southeast facing rooms don't have much of a view :(”
 of 5 bubbles ALWP, 19 Feb 2017 | Read review
“Dont leave without trying one of Phillip's omelettes”
 of 5 bubbles AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
 of 5 bubbles TravlBusiness, 30 Jul 2016 | Read review
“Club level is best option for value”
 of 5 bubbles reni_p_n, 2 May 2016 | Read review
“I guess they have mini frig, may have to ask for one for your room.”
 of 5 bubbles woodchop7, 12 Apr 2016 | Read review
5 of 5