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Fairfield Inn & Suites Durham Southpoint

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#31 of 72 Hotels in Durham
Certificate of Excellence
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Fairfield Inn & Suites Durham Southpoint
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79 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Tallahassee, Florida
Level Contributor
3 reviews
Reviewed 1 week ago via mobile

Excellent Staff and beautiful location A hot tub would be awesome! Heated pool needed more heat!! Complimentary breakfast awesome We enjoyed the room with a morning view of the sunrise that was breathtaking and thrilled to be so close to all of our favorite restaurants and we went to Jared's! The Southpoint Mall on Renaissance Parkway has it all!! An... More 

Helpful?
Thank beachbound70
charlotte nc
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago

First this is a beautiful property. Huge bonus, there is a Chic-Fil-A right across the street. When I checked in I was given keys to room 210. When I walked through the door it wreaked! Smelled like sardines! I looked everywhere thinking someone had played a joke and hid a fish or something some where. Found nothing but the smell... More 

Helpful?
Thank travelingbart
New Haven, Connecticut
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 weeks ago

I'm fine with Fairfield Inns in general and I really liked the new lobby in this one. Unfortunately, I found the customer service really lacking at this hotel. I was staying with a friend and she arrived a day ahead and paid for her room; I paid for mine with points for the next two nights. Despite clearing this up... More 

Helpful?
Thank NYerJo
Winterville, North Carolina
Level Contributor
5 reviews
Reviewed 4 weeks ago

I always stay at the Marriott whenever I travel. My reservation was for a king guest room but they didn't have one available when I arrived. They immediately upgraded me to the executive suite which worked out well since we were there to celebrate my boyfriend's birthday. We enjoyed the indoor pool and the fire pits on the patio. The... More 

Helpful?
Thank gbarnes2002
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 September 2016

The hotel was nice, not bad but not amazing either. At one point I found some centipede looking insect crawling on one of the beds. Other than that I had no issues as far as cleanliness. The front desk staff were all very friendly and helpful. The location is decent if you have a car. There's not much in walking... More 

Helpful?
Thank KatrinaWH
Summerfield, Florida
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 August 2016

We stayed here for almost 2 weeks as we helped our daughter and family with a house move. Location was central to all of our activities with convenient access to highways, stores and restaurants. The buffet breakfast was yummy, the laundry room helpful and CLEAN, our room was perfect and the staff super accommodating and pleasant.

Helpful?
Thank Terry and Maril... R
2 reviews
Reviewed 4 August 2016

The hotel clean on the surface. Look closer, and things were a little rough and worn. No hot water for my shower (okay), but the response was "we'll get to it when we can." I expect more from Marriott.

Helpful?
Thank Aaron B
Mary Jane R, Guest Relations Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Thank you for your feedback about your experiences from when you stayed with us. It is held in high regard, the service we provide to our guests. However, we have fallen short of that goal with you. I want to sincerely apologize for the disappointing service you experienced during your stay. When you have a free moment, I would like... More 

San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2016

I had to change rooms a twice. First room was not finished with cleaning and trash was on the ground and hair in multiple places. In addition, when i got to the room, it was ajar and not closed/locked. So they put me in another room on the 4th floor. The room was a bit better but found a giant... More 

Helpful?
1 Thank uclatempmail
Mary Jane R, Guest Relations Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Thank you for your constructive and valued feedback. It is our utmost priority to provide exceptional service to our guests. In this case, however, we have fallen short. I am dearly sorry for the issues you experienced during your stay. I have passed along your comments to our staff in order to better our service to you. I would like... More 

Hamilton Parish, Bermuda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2016

I visited Durham from The island of Bermuda for a track meet at Durham county stadium for the Russel E..Blunt East Coast Invitational track meet which my son and his track team Bermuda Pacers were participating. The parents had to stay in different hotel from the track team so I chose Fairfield inn because I stayed in a Fairfield inn... More 

Helpful?
1 Thank kenismith321
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2016

The hotel, lobby, and rooms were much nicer than expected. Arrival and check in were easy. Upgraded to a suite for a little more space in the room. Took a little tour of facility and really found the property "pretty nice". After a lovely breakfast, however, we left for an overnight stay in Asheville. Upon our return our room had... More 

Helpful?
Thank Monique W
Mary Jane R, Guest Relations Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Dear Monique W, Thank you for your feedback about your stay with us. I am so sorry to hear that you and your room were not properly taken care of during your stay. We take pride in the cleanliness of our hotel, however, we fell short of that standard. I have passed it along to the housekeeping department to ensure... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Connected to the Streets of Southpoint, our hotel is great for your shopping vacation. In addition, we're not far from Research Triangle, Duke University, and UNC. We also have onsite meeting space. ... more   less 

Additional Information about Fairfield Inn & Suites Durham Southpoint

Address: 7807 Leonardo Dr, Durham, NC 27713-6458 (Formerly Four Points by Sheraton Durham)
Region: United States > North Carolina > Durham
Price Range: RM445 - RM822 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Durham Southpoint 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
4 Points By Sheraton Durham At Southpoint
Four Points By Sheraton Durham At Southpoint Hotel Durham
Four Points Durham
Sheraton Durham Southpoint
Durham Four Points
Hotel Style:
#17 Romantic Hotel in Durham
#18 Business Hotel in Durham
#18 Family Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Durham Southpoint staff and other travellers.
2 questions
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Southern Pines, North Carolina
5 months ago

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Questions? Get answers from Fairfield Inn & Suites Durham Southpoint staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are spacious and comfortable.”
 of 5 bubbles gbarnes2002, 2 Nov 2016 | Read review
“Top floor was quiet as to hotel interior and we did not even hear traffic from highway behind the hotel.”
 of 5 bubbles TerryandMarilynR, 10 Aug 2016 | Read review
“Try different rooms. Turn on the AC. Check for leaks & noise. You'll hear others ACs after 9pm when they turn it on.”
 of 5 bubbles uclatempmail, 1 Aug 2016 | Read review
“This is a great area but you're about 15 min from Duke and UNC”
 of 5 bubbles mjb00, 13 Jun 2016 | Read review
“We always get a top floor room as the girls love to look down into the lobby.”
 of 5 bubbles beachin99, 24 Jan 2016 | Read review
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