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Fairfield Inn & Suites Durham Southpoint

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#27 of 70 Hotels in Durham
Certificate of Excellence
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1 room 2 adults 0 children
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Fairfield Inn & Suites Durham Southpoint
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82 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Los Angeles, California
Reviewed 2 weeks ago

I would really like to recommend this hotel, but can't. Here is the big negative: housekeeping. I stayed here over the New Year's holiday, visiting family. My parents also stayed here and experienced some of the most frustrating housekeeping service they've ever had. Unfortunately, this is not the first time. Of the three times they've stayed at this hotel, 2...

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Helpful?
Thank jel172
Mary Jane R, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

jel172, Thank you for taking the time to fill out a survey on TripAdvisor. We are truly sorry that you feel you are unable to recommend our hotel to other travelers. As our General Manager had discussed with your father previously, we have taken steps to rectify this matter at the property level and have positively moved forward with our...

Miami Beach, Florida
Reviewed 9 December 2016

This hotel is nice. The concierge/front desk (Steve) offered excellent service when I checked in. There is a Chic-fil-A across from the hotel which is convenient if you don't want to travel far to eat.

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Helpful?
Thank Sheila B
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Sheila B, We are so glad that you enjoyed your stay. We do enjoy having the chick-fil-a across the street from us. We hope to see you again in the near future!

Reviewed 7 December 2016

We stayed here in August 2016 during a long road trip where we were visiting colleges for our oldest son. We have stayed at several Marriott hotels before, so it wasn't a stretch to book a hotel here. I am so glad that we did, as it was a great choice. The grounds when we arrived were gorgeous, despite being...

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Helpful?
Thank MakingOurLifeMatter
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

We are so glad that you had such an enjoyable stay with us. We are very proud of our staff members and are glad you were able to experience their great personalities as well! Please do come see us when your travels bring you back to Durham!

Tallahassee, Florida
Reviewed 27 November 2016 via mobile

Excellent Staff and beautiful location A hot tub would be awesome! Heated pool needed more heat!! Complimentary breakfast awesome We enjoyed the room with a morning view of the sunrise that was breathtaking and thrilled to be so close to all of our favorite restaurants and we went to Jared's! The Southpoint Mall on Renaissance Parkway has it all!! An...

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Helpful?
Thank beachbound70
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

beachbound70, We are thrilled that you had a great Thanksgiving stay at our property. We have revamped our breakfast as well, not sure if that was during your stay, but if not, we hope you are able to come back and enjoy some more breakfast and another great sunrise!

charlotte nc
Reviewed 20 November 2016

First this is a beautiful property. Huge bonus, there is a Chic-Fil-A right across the street. When I checked in I was given keys to room 210. When I walked through the door it wreaked! Smelled like sardines! I looked everywhere thinking someone had played a joke and hid a fish or something some where. Found nothing but the smell...

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Helpful?
Thank travelingbart
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

travelingbart, We are glad that there was a quick turnaround with your stay from fishy to smooth sailing. We Thank you so much for recommending our hotel and we look forward to seeing you again soon.

New Haven, Connecticut
Reviewed 9 November 2016

I'm fine with Fairfield Inns in general and I really liked the new lobby in this one. Unfortunately, I found the customer service really lacking at this hotel. I was staying with a friend and she arrived a day ahead and paid for her room; I paid for mine with points for the next two nights. Despite clearing this up...

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Helpful?
Thank NYerJo
Winterville, North Carolina
Reviewed 3 November 2016

I always stay at the Marriott whenever I travel. My reservation was for a king guest room but they didn't have one available when I arrived. They immediately upgraded me to the executive suite which worked out well since we were there to celebrate my boyfriend's birthday. We enjoyed the indoor pool and the fire pits on the patio. The...

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Helpful?
Thank gbarnes2002
Reviewed 8 September 2016

The hotel was nice, not bad but not amazing either. At one point I found some centipede looking insect crawling on one of the beds. Other than that I had no issues as far as cleanliness. The front desk staff were all very friendly and helpful. The location is decent if you have a car. There's not much in walking...

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Helpful?
Thank KatrinaWH
Summerfield, Florida
Reviewed 10 August 2016

We stayed here for almost 2 weeks as we helped our daughter and family with a house move. Location was central to all of our activities with convenient access to highways, stores and restaurants. The buffet breakfast was yummy, the laundry room helpful and CLEAN, our room was perfect and the staff super accommodating and pleasant.

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Helpful?
Thank Terry and Maril... R
Reviewed 4 August 2016

The hotel clean on the surface. Look closer, and things were a little rough and worn. No hot water for my shower (okay), but the response was "we'll get to it when we can." I expect more from Marriott.

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Helpful?
Thank Aaron B
Mary Jane R, Guest Relations Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Thank you for your feedback about your experiences from when you stayed with us. It is held in high regard, the service we provide to our guests. However, we have fallen short of that goal with you. I want to sincerely apologize for the disappointing service you experienced during your stay. When you have a free moment, I would like...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Connected to the Streets of Southpoint, our hotel is great for your shopping vacation. In addition, we're not far from Research Triangle, Duke University, and UNC. We also have onsite meeting space. ... more   less 

Additional Information about Fairfield Inn & Suites Durham Southpoint

Address: 7807 Leonardo Dr, Durham, NC 27713-6458 (Formerly Four Points by Sheraton Durham)
Region: United States > North Carolina > Durham
Price Range: RM522 - RM785 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Durham Southpoint 3*
Number of rooms: 98
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Travelocity and Priceline so you can book your Fairfield Inn & Suites Durham Southpoint reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Durham At Southpoint Hotel Durham
4 Points By Sheraton Durham At Southpoint
Four Points Durham
Sheraton Durham Southpoint
Durham Four Points
Hotel Style:
#17 Romantic Hotel in Durham
#18 Family Hotel in Durham
#18 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Durham Southpoint staff and other travellers.
3 questions
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1 month ago
Southern Pines, North Carolina
6 months ago

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Questions? Get answers from Fairfield Inn & Suites Durham Southpoint staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, definitely! No running feet.”
  • View from bed closest to door
  • Window facing door
 of 5 bubbles MakingOurLifeMatter, 7 Dec 2016 | Read review
“Suites are spacious and comfortable.”
 of 5 bubbles gbarnes2002, 2 Nov 2016 | Read review
“Top floor was quiet as to hotel interior and we did not even hear traffic from highway behind the hotel.”
 of 5 bubbles TerryandMarilynR, 10 Aug 2016 | Read review
“Try different rooms. Turn on the AC. Check for leaks & noise. You'll hear others ACs after 9pm when they turn it on.”
 of 5 bubbles uclatempmail, 1 Aug 2016 | Read review
“This is a great area but you're about 15 min from Duke and UNC”
 of 5 bubbles mjb00, 13 Jun 2016 | Read review
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