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Candlewood Suites Jacksonville

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83 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Dunwoody, Georgia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

Ms. Valisa Owens was VERY helpful, PROFESSIONAL and understood the art of great customer service, also nice sized comfortable rooms. The place was decently clean and maintained I stayed for 4 days and would stay there again

Helpful?
Thank perryb1
Rochester, Michigan
1 review
Reviewed 2 weeks ago via mobile

We checked in and got to our room and found several bugs, both live and dead, all over the kitchen floor. We didn't look any further, we went down to the front desk and asked for a new room. The second room was filthy, it had dead bugs squashed on the wall but never cleaned up, food splatter on the... More 

Helpful?
Thank marcia2950
Jalisa O, Front Office Manager at Candlewood Suites Jacksonville, responded to this review

Dear Marcia2950 Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jalisa, O Guest Services More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 weeks ago via mobile

Great staff and beautiful place to stay. Only wish they had lotion and toothpaste. This was one of the best hotels I've ever stayed at. The staff was very friendly the room was very clean and well put together. Love the little things they do like folding the towels and toilet paper in a little triangle!

Helpful?
Thank Starr L
Jalisa O, Front Office Manager at Candlewood Suites Jacksonville, responded to this review

Dear Starr B Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jalisa,O Guest Services More 

Midland, Michigan
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 weeks ago

We stayed overnight on our way through Jacksonville, having never stayed at a Candlewood Suites before. This is a very nice hotel - especially for the price! Our room was great, and this place would be wonderful if you're staying more than just a night or two, with the full kitchen, 2 beds, comfy chair, nice bathroom, and plenty of... More 

Helpful?
Thank RTMich
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2016 via mobile

My family attended my cousin's retirement from the Marine Corp and stayed here for 3 days. It was clean, staff was friendly, it was in a great location to restaurants and the base. If ever in Jacksonville, I'd return

Helpful?
Thank William G
Charlotte, North Carolina
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 August 2016 via mobile

This place could easily go above average with a few changes. One get better shower heads. Pressure was very minimal. Need cheap high pressure shower head from Wally world has on off switch on head only 3.99 at Wally world streams water awesome. Allow your guest to eat free breakfast next door at your sister Inn, Holiday express. Put a... More 

Helpful?
Thank Lwyr
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 July 2016

We stayed here for a month spanning June-July2016. We had a very long journey from the UK, with several delays, so we were tired when we arrived. The front desk lady, I think it was Lisa, was very welcoming and chatty and I felt very at home :) Our room was a little smaller than I expected, but it was... More 

Helpful?
Thank absyplusfour
Tamy M, Director of Sales at Candlewood Suites Jacksonville, responded to this review

Thank you for taking the time out of your busy day to write a review about our hotel. I'm glad you felt at home here at the Candlewood Suites. Lisa is one exceptional employee. We wouldn't know what to do without her on our team! :) I hope you have safe travels and if you ever come back to Jacksonville... More 

Level Contributor
11 reviews
3 hotel reviews
Reviewed 26 July 2016

The rooms a bigger then a normal hotel room, the include a full refrigerator, range, and cooking utensils. Pets are welcome as sell, staff are Friendly. The hotel has a pool, gazebo and grill pits with picnic tables.

Helpful?
Thank Aurelio R
1 review
Reviewed 19 July 2016 via mobile

Stayed at the hotel while visiting Jacksonville, great location... We actually moved hotels because the first place was lacking. The room was lovely, clean and comfortable. The staff were welcoming, pleasant and so friendly. Thanks to the Candlewood Suites Team for an enjoyable stay! I would recommend for families too, great pool!

Helpful?
Thank Jesse B
Staunton, Virginia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 July 2016

The first thing we noticed when we pulled into the hotel parking lot, was overflowing trash cans at the entrance. There were two people on duty, one of whom was eating from a visible plate of food. We were traveling with a pet and looked forward to relaxing in our room, after a long drive. Unfortunately, there was not one... More 

Helpful?
1 Thank Linda C
IHGService, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

Dear Linda C, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. I apologize for the inconvenience you have encountered with the overall cleanliness of the room, breakfast area, amenities and housekeeping service received. We assure you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
At Candlewood Suites Jacksonville, NC, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high speed Internet. Candlewood Suites Jacksonville, NC is within walking distance of many local favorite restaurants. For those guests that prefer to Dine In , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. Candlewood Suites Jacksonville, NC provides our guests a free fitness center and a comfortable place to do laundry in our Free Guest Laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs. ... more   less 

Additional Information about Candlewood Suites Jacksonville

Address: 119 Penny Ln, Jacksonville, NC 28546-7169
Region: United States > North Carolina > North Carolina Coast > Jacksonville
Price Range: RM295 - RM424 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Jacksonville 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Candlewood Suites Jacksonville Hotel Jacksonville
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Questions & Answers

Questions? Get answers from Candlewood Suites Jacksonville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is great. They also have a pool.”
 of 5 bubbles aurelior808, 26 Jul 2016 | Read review
“Here is a tip: d o n o t g o t h e r e !”
  • Dog hair matted into couch cushions.
  • Dog hair pull-out bed.
  • One of wads of fur on carpet. Hotel needs to purchase vacuum with attachment for corners.
  • Grease globs on stove pot.
  • Slimey soap dish with residue green soap.
 of 5 bubbles LindaC952, 17 Jul 2016 | Read review
“Any room on a higher floor is a good choice.”
  • Flat screen TV in living area
  • Queen Bed
  • Tub with showerhead
  • Pots and pans for gourmet cooking
  • Here you can be your own chef
  • Spacy fridge
  • Fully equipped kitchenette
  • Standard Room
 of 5 bubbles philsworldtravel, 10 Dec 2015 | Read review
“from what I could see all rooms were very nice”
 of 5 bubbles A124STkevinw, 14 Sep 2015 | Read review
“If your room in on the courtyard, keep your curtains drawn! It's easy for folks in the common area to see in.”
 of 5 bubbles kuvakas, 8 Aug 2015 | Read review
5 of 5
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