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Quality Inn & Suites

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298 Reviews from our TripAdvisor Community

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Showing 296: English reviews
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Jefferson City, Missouri
Reviewed 4 days ago NEW

The staff was not friendly. I felt like we were an inconvenience to the staff. Our key cards stopped working at least 2 times a day. They shut off the water because of construction the first day. The area has nothing near by. The roll away bed they gave my daughter was broken and bowing in the middle. Over all...

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Helpful?
Thank britb124
Palm Coast, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 15 December 2016

This is the best in the area. They are super nice and friendly. Everything is always clean. They treat choice members better than any other hotel out there. They appreciate your business. Even their continental breakfast area was clean and stocked.

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Thank barbarac c
About Hotel's Favourite Review
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We are ecstatic that you enjoyed your time here with us at our property and that you took your time to let us know. Our staffs goal is to make everyone feel like they are at home and knowing that our choice privilege members spend a lot of time during the year in hotels, we try to do...

New Bern, North Carolina
Reviewed 1 week ago

Loved the bed. Location was good. Check in and check out service, although courteous, was not what I would call friendly. Breakfast pretty good. But would have liked to see someone wiping the tables. Pool looked gorgeous (breakfast area overlooking the pool), but we did not use, due to the time of year- it would not have been warm.

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Thank blba2017
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to review our property. We are very excited to hear that you enjoyed your stay. Our staff strives daily to make sure our guest are comfortable and enjoy their time they spend with us. Please remember us the next time you are in the area and by then hopefully our pool will...

Knoxville, Tennessee
Reviewed 2 weeks ago via mobile

I chose this hotel because of the price and the distance from the gym that my team was playing at. The hotel is hard to get to from the opposite side of the road because you have to U turn at a very busy two lane highway with no traffic light. My name was written on a greeting board in...

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Helpful?
Thank Breyauna H
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to review our property and your time spent here. Our location is in a high traffic area but the NCDOT is currently working on a project to alleviate some of that. Our staff takes pride in welcoming all of our guest to the area on our welcome board, we want you to...

Sweetwater
Reviewed 2 weeks ago

This was a basketball tournament trip. We stayed here as a group/team. The price was very affordable. We where very happy we was put together in the same location of the building. Our children felt like NBA athletes with their team logo on the doors....great trip! Oh .....and we won first place!

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Thank R1700WAlydias
Smithfield, North Carolina
Reviewed 3 weeks ago

The customer service at this location was so good. They really went above and beyond for me during my stay. I would go back here again for sure. The breakfast selection was huge and it was all delicious.

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Thank 4sbrummer
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for your kind words for our staff. I have shared this wonderful review with my staff and it has really given them a boost. We greatly appreciate ALL positive feedback as a reassurance that what we do every day does not go unnoticed. Please come back and see us any time you are in...

Snow Hill, North Carolina
Reviewed 3 weeks ago

My stay at Quality Inn in Matthews is always quite, relaxing and an oasis from busy work day. The staff is always professional and attentive to my needs. I am a road warrior and this is one of my preferred homes on the road.

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Thank Thomas K
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for your positive review of our property. Our staff prides themselves on building relationships with all of our guest, especially those who are repeat guest or stay frequently. People who have to travel for a living look for a place to be comfortable and welcomed and we like to think we provide that kind of atmosphere....

Reviewed 3 weeks ago

We stayed here for one night for location convenience. The room was fair but very run down, and we were in the newer section of the hotel which I was told was the nicer rooms. The chair at the desk was falling apart and the window could not be closed all the way. Also, the remote to the TV would...

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Helpful?
Thank Michael K
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler. Thank you for taking your time to review your stay at our property. We hate to hear your stay was only mediocre. We have spoken to our housekeeping staff and maintenance staff on how this could have been better. We do appreciate your feedback and are in the process of ordering new chairs as well as checking all...

Florence, South Carolina
Reviewed 4 weeks ago

We enjoyed our stay. The staff was outstanding. Breakfast was nice. The room was clean and neat. It is close to places you can eat as well as near places to shop or get grecories. It was quiet and peaceful.

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Thank johnrQ9818QH
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to give us a positive review on your stay here at our property. We are very excited to hear that our staff and service met your needs and expectations. It boost our staff and drives them to continue to work harder knowing that what they are doing is getting a positive response....

Norton, Virginia
Reviewed 14 March 2017 via mobile

The road is being expanded and it makes this hotel very difficult to visit. Rear half of facilityour is much nicer. I stayed on 2nd floor and it was pretty nice for a quality inn. Breakfast was average, one employee was nice the other is encountered was rude.

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Thank pb4ugo528
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to review our property. Unfortunately, we are in the middle of a NCDOT project that is making the road out front pretty hectic. We are working closely with them to ensure our guest will not be inconvenienced during their project. We are glad to hear for the most part you enjoyed your...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105-4958
Region: United States > North Carolina > Matthews
Price Range: RM313 - RM541 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Hotel Matthews
Quality Inn And Suites
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like good service. I get it here.”
U1701WJthomask, 30 Mar 2017 | Read review
“Get one in the newer section that has three floors. Hate to see what the older rooms look like!”
  • Window would not close all the way
  • Ragged chair
michaelkG8892QA, 29 Mar 2017 | Read review
“be careful finding the entrance and exit”
pittmanreporting, 4 Feb 2017 | Read review
“Ask for something in the expansion at the back, it's the newer part of the hotel.”
939andreat, 23 Jan 2017 | Read review
“The jaquzzie was cleaner, I went out to get more cleaner to sterilize and really clean. It has hair in it.”
599peggys, 6 Jan 2017 | Read review
5 of 5