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Quality Inn & Suites

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298 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Dallas, Texas
Reviewed 4 March 2017

We booked this hotel on a big basketball conference weekend (unfortunately), which may be responsible for the inflated price. Lots of people staying here & driving into downtown for the basketball. It was alot of money for a low end Quality Inn. There is alot of construction going on and so there was road noise, even towards the back of...

Thank SEA001
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear SEA001, We thank you for taking the time to review your stay at the Quality Inn Matthews. Only through your feedback can we improve our service and property to better suit our guests. The Quality Inn Matthews strives to stay competitive in our market and at the same time bring value for our guests. We are unhappy to hear...

Reviewed 26 February 2017 via mobile

This passed week we booked three rooms for three days as we (and family) were coming into town due to a death in the family. Upon arrival, we entered the first room to be greeted by a stained carpet, rippled bedding, nicotine stained drapery, a "loud" refrigerator, and a greasy slippery floor. Moments later family walked over to ( somehow...

Thank Stacey W
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, The Quality Inn Matthews strives daily to improve services and cleanliness at our hotel in order to better suit our guests. Your experience was unfortunate and unacceptable by our standards and we apologize for the experience. Only through direct guest feedback can we recognize areas that need to be improved and areas that need to be revitalized. Thank...

Charlotte, North Carolina
Reviewed 19 February 2017

The day I arrived to check in, they gave me a key card that was already I use by another customer. I walked into"my room" and noticed someone else's belongings in that room. Not only was I so embarrassed, but concern for my safety because this can probably happen to me. There was lack of communication between staff and customer,...

Review collected in partnership with this hotel
Thank unpleasant2017
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you fir taking time to review your stay at our property. Please except our sincerest apologies for this huge hotel error during your stay. We have been going through some system upgrades with Choice and do believe this may have played a part in the mistake. Please know that we would never intentionally place someone in a...

Hendersonville, North Carolina
Reviewed 4 February 2017

The staff managed to make certain that my family had adjoining rooms, and further didn't make me feel that I was imposing by asking. The rooms were comfortable, although they were having issues with TV reception in all of the rooms. The road construction in front of the Inn was not expected but I am sure when the NC DOT...

Thank pittmanreporting
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to write a review of our property. Unfortunately there is some construction in the area but we are glad to hear that this did not affect your stay. Our hotel staff tries to do our best to accommodate guest with special request such as adjoining rooms. We understand the need at hand...

Lynchburg, Virginia
Reviewed 23 January 2017

First the image of the hotel that is given is misleading...yes, it is the actual outside of the hotel but how long ago? The lot next door is under construction and the image shown here makes it look like it is in a lovely area, while it's not ghetto, it is NOT as rural as it is pictured here. Anyways,...

Thank Andrea T
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for your review on TripAdvisor.com. We apologize that our pictures are misleading however the NCDOT is in the process of creating a bypass system that runs by our hotel. We can assure you that as soon as they are finished our property will be back to if not better then what the pictures show. Also we...

Reviewed 17 January 2017

I was very pleased with my experience. Check in wasn't supposed to be till 3, and I had arrived 2 hours early. The front desk manager kindly let me check in early. The room was clean, and the bed was fairly comfortable. I would recommend this hotel, especially for someone on a budget!!

Review collected in partnership with this hotel
Thank kdolphin1
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to complete a survey on your recent stay with us. I am very happy to hear we were able to accommodate you and get you checked in early. While we can not always guarantee an early check in, if the room is ready and available when you come in we can most...

Washington DC, District of Columbia
Reviewed 9 January 2017 via mobile

I decided to visit family for Christmas last minute and decided to try this place as I was short on cash. I was pleasantly surprised. The room was very clean and neat and smelled fresh. I was in room 209. Faces front of the hotel and has a balcony. Probably wouldn't stay in a hotel like this for a vacation...

Thank Tee C
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for such a great review! We are very happy that you were pleased with your stay and we hope to be able to serve your hotel needs the next time you are in the area. Warmest regards,

Waxhaw, North Carolina
Reviewed 6 January 2017

I really wish there were a fully working restaurant and room service available....for the convenience of the customers with children and late night snackers. the only thing hopefully the construction will be completed soon.

Review collected in partnership with this hotel
Thank Peggy S
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We thank you for your review and look forward to being able to host your family reunion! As far as the restaurants, we do have plenty in the area that deliver. Hopefully, that can be an option if you were to come back to stay with us again. And yes, the construction can be a little frustrating but...

Orange City, Florida
Reviewed 5 January 2017

Original assign room was not clean, the room was not serviced from previous occupants.. had to walk back to front desk. Did not receive a verbal apology for the inconvenience. Was re-assigned to the next room over.

Review collected in partnership with this hotel
Thank manning0512
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We thank you for taking the time out to give us a review of your stay. I have looked into this matter and spoken to the appropriate departments so we will not have this issue. I apologize you had to experience that, it is not our norm. We hope you will give another chance on your next visit...

Supply, North Carolina
Reviewed 4 January 2017

I think the construction took away some of the beauty and comfort, but other than that, our stay was enjoyable. The breakfast eating time and the menu was also very good, so was the complimentary newspaper and the staff was very polite and friendly.

Review collected in partnership with this hotel
Thank juliettas2017
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We thank you for the time you have taken from your schedule to write your review. We are very happy that you were pleased with your stay. Yes, construction can be a hassle but we hope you come back in the near future and see how much our area is growing! Warmest regards,

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  • Free Parking
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105-4958
Region: United States > North Carolina > Matthews
Price Range: RM312 - RM537 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Hotel Matthews
Quality Inn And Suites
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
6 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like good service. I get it here.”
U1701WJthomask, 30 Mar 2017 | Read review
“Get one in the newer section that has three floors. Hate to see what the older rooms look like!”
  • Window would not close all the way
  • Ragged chair
michaelkG8892QA, 29 Mar 2017 | Read review
“be careful finding the entrance and exit”
pittmanreporting, 4 Feb 2017 | Read review
“Ask for something in the expansion at the back, it's the newer part of the hotel.”
939andreat, 23 Jan 2017 | Read review
“The jaquzzie was cleaner, I went out to get more cleaner to sterilize and really clean. It has hair in it.”
599peggys, 6 Jan 2017 | Read review
5 of 5