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Quality Inn & Suites

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275 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Buffalo, New York
1 review
Reviewed 2 August 2016

Pool and surrounding area was dirty and not cleaned at all while we were there. The staff however did a fine job. I guess that you get what you pay for. (although it wasn't super cheap either). There wasn't anything within walking distance and really felt like a Motel.

Review collected in partnership with this hotel

Helpful?
Thank madlr99
Wadesboro, North Carolina
1 review
Reviewed 1 August 2016

Overall value of the room was good, very clean property. Beds were comfortable and the person that checked us in was very friendly and helpful. The only issues I had was that there was not a lot of lighting around the property at night which I would have appreciated. Also, housekeeping attempted to come into my room without knocking or... More 

Review collected in partnership with this hotel

Helpful?
Thank kimberlyl570
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, First we would like to thank you for taking your time to review our property. We are very pleased to here overall you enjoyed your stay. Our staff both housekeeping and front desk appreciate the positive feedback. Although overall it was great we are sad to hear we did not meet every standard while you stayed with us.... More 

Fayetteville, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2016

We booked two rooms last week. The only reason I am rating this a 4 star is because in one of the room we found cobwebs. Definately deserved 5 star. One room was perfect. Second room has cobwebs. Front desk staff very friendly. Excellent breakfast. Very well kept hotel.

Helpful?
Thank Samir N
Dacula, Georgia
1 review
Reviewed 25 July 2016

This is a good place to stay. The staff is very helpful and friendly. I was very comfortable there, the place was secure. They have a good breakfast bar, a workout room, and a pool. This hotel fit our needs. Thanks for a great stay.

Review collected in partnership with this hotel

Helpful?
Thank alanpuckett
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Wow! What a great review! Thank you for taking the time to write it! I am very happy to hear that you find the accommodations here so agreeable. We work hard to for the comfort of our guests. Thank you for your business and we look forward to being able to serve your hotel needs in the future.... More 

Awendaw, South Carolina
1 review
Reviewed 17 July 2016

I enjoyed the cleanliness and quietness of the room. The price of the room is very convenient for the training trip. It is also very convenient to the college which is very helpful. Hopefully the construction will not get to overwhelming in the months to come. Thank you

Review collected in partnership with this hotel

Helpful?
Thank krj2471
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for taking the time to write such a great review of your stay with us! We value our housekeeping staff and the great work they do. So far the construction has not been too bad and we look forward to all the new and exciting changes to our area of Charlotte. We also look... More 

North Carolina
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2016

Basic hotel room, no bells, no magic pixie dust. Clean and quiet. Would like to see an early check-in consideration for out of town people instead of sticking to the 3pm check in requirement. That was a bummer. Overall ...nice!

Review collected in partnership with this hotel

Helpful?
Thank PepsiPrincess
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for the time you have taken to write a review of your stay with us! We know that your time is precious and really appreciate your input. I know that it can be a little arduous to be on the road and then have to wait for a room. However, we are a hotel that sells... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2016 via mobile

My husband and I came from VA for a job interview. My father had booked the room online with his choice points. Checking in and out was a breeze. We arrived to our room (king bed with couch and desk.) To be a non smoking room, it kind of smelled of smoke BUT the smell faded quickly. Went to the... More 

Helpful?
Thank go4me77
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to write a review of your stay with us! We always try to make checking in and out as simple as possible because we know you have so many other things to do! I have spoken with my maintenance and breakfast staff so as not to drop the ball on those items... More 

Sky Valley, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2016

We have stayed at this facility before and it has become the only place we stay in the suburban Charlotte area. The staff is always friendly and welcoming. This trip was no exception. Staff really goes out of their way to make you feel at home and always offer to help you in any way they can. I look forward... More 

Review collected in partnership with this hotel

Helpful?
Thank VikingPrincess57
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for your great review of your stay with us! We value all our guests are so pleased when you are pleased! It is our aim. I am happy my staff took care of you with their Signature Service and look forward to being able to serve you again in the near future! Warmest Regards, More 

Columbus, Ohio
1 review
Reviewed 19 June 2016

I have been a member of Choice Hotels rewards for a number of years, had this been my first experience there would never have been a second chance. The room was disgusting, the property is difficult to get into and out of, the staff at best is indifferent, and some just plain rude. When you address them on the issues... More 

Review collected in partnership with this hotel

Helpful?
Thank bryab2016
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to write your review of your stay with us! I apologize for the inconsistencies of your stay. Please give me a call directly so we can discuss what happened and what I can do to make this right. I look forward to your call. Warmest Regards, More 

Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2016 via mobile

I stayed at this particular hotel overnight while attending a conference in the Charlotte area. I had to check in late (around 11:30pm) and got into my room with relative ease. Once I got in the room and got settled, was when issues came up with my accommodations. I went to use the bathroom to discover that the toilet was... More 

Helpful?
Thank Matthew H
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for the time you took to write this review of your stay! You are so right in the fact that those issues should not have happened. We value feedback and criticisms so that we can sharpen our skills and make sure we do not miss the mark like that again. I would hope that... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: RM285 - RM427 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Inn And Suites
Quality Hotel Matthews
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
4 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in one of the inside rooms, not the outside rooms.”
 of 5 bubbles 348lanab, 6 Nov 2016 | Read review
“Ask for microwave & refrigerator, if you need.”
 of 5 bubbles travelinurse2016, 28 Oct 2016 | Read review
“We could have used a refrigerator but ice was good.”
 of 5 bubbles N8258YAkarens, 25 Oct 2016 | Read review
“It would be nice if some of the furnishings were updated/repaired in the rooms. The lobby and breakfast area was very nice, but the room left a little lacking. The lamps were spotted with rust, and the door didn't line up to close correctly.”
 of 5 bubbles calebbrittanyw, 22 Oct 2016 | Read review
“Ask for an upper floor room away from the road.”
 of 5 bubbles MelandVic, 5 Sep 2016 | Read review
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