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Quality Inn & Suites

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Quality Inn & Suites
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286 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Reviewed 12 June 2016 via mobile

I stayed at this particular hotel overnight while attending a conference in the Charlotte area. I had to check in late (around 11:30pm) and got into my room with relative ease. Once I got in the room and got settled, was when issues came up with my accommodations. I went to use the bathroom to discover that the toilet was...

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Helpful?
Thank Matthew H
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for the time you took to write this review of your stay! You are so right in the fact that those issues should not have happened. We value feedback and criticisms so that we can sharpen our skills and make sure we do not miss the mark like that again. I would hope that...

Summerville, South Carolina
Reviewed 7 June 2016

This was the second time I stayed at this hotel for a basketball tournament. I felt my first visit was better than this stay. I also convinced the basketball team to stay at the hotel which was a mistake because the service given to the team was not good. The rooms were not prepared for the team and their reservation...

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Helpful?
Thank Kim S
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to write a review of your stay with us! I appreciate your honesty and candor. I have spoken with my executive housekeeper as to the service of your room and I sincerely apologize that you had that experience here. I hope that when you come back to the area you give me...

coshocton
Reviewed 6 June 2016

The room was quite comfortable. The temperature was easily maintained. The motel was quiet through the night. We never disturbed during our stay. The staff was friendly and efficient. We were wll pleased with our stay in this establishment.

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Thank hgcunningham
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, It is always great to hear when we have another satisfied guest. It is what we strive for daily. I'd like to thank you for taking the time to let us and others know how you enjoyed your stay! I hope that you will consider us the next time you are in the area. Warmest Regards,

Catawba
Reviewed 3 June 2016

Every time I come into town I book my stay with Quality Inn & Suites. Really, I book all my Hotels with Choice Hotels. Quality Inn is 1 of 3 hotels with Choice I will stay in. If you want Friendly clean & affordable prices, book your stay with QUALITY INN & SUITES!

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Thank garycrabtree1958
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, I thank you so much for taking the time to write such a great review of your stay with us. It is great to have such brand loyalty! I assume you are a Choice Privileges member, if not then we can have you enrolled in a jiffy and enjoying the benefits immediately. We look forward to serving your...

Clinton, Tennessee
Reviewed 31 May 2016

The room was clean and smoke free. The amenities in the room were a little outdated. The overall layout of the hotel was strange. The second section was detached from the first and you had to walk outside and a good distance to the front to the breakfast area. Overall good room, but a little overpriced.

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Thank tennbama3337
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, I truly appreciate the time you have taken to write this review of your stay with us. Thank you so much! I am happy that you were pleased with your accommodation. Yes, the addition to our hotel does seem a little different at first but has it's safety benefits. We hope you try us again whenever you are...

Lakeville, Minnesota
Reviewed 31 May 2016

We stayed here in two room for two nights at the beginning of Memorial Day weekend. Granted the place was busy with many folks there to attend the Nascar races in Charlotte, I would still expect better service from a venue in this price range. To begin with, when we first checked in neither of the sets of keys we...

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Helpful?
Thank Larry M
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for taking the time to write a review of your stay at our hotel! I am glad you were pleased with the breakfast. I am sorry you had problems with your keys, they tend to be sensitive to all electronics including cell phones and even key fobs. As to your rooms not being serviced,...

Reviewed 31 May 2016 via mobile

When we arrived Friday I was skeptical of the looks outside but once I entered the lobby and met Kenyetta I was set at ease. I told her I felt better meeting her after all of the great reviews with her name Involved. She gave my family our room keys and when we reached our room it was in the...

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Thank Arinzo W
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you very much for taking the time to write such a glowing review of your stay at our hotel! I am pleased that Kenyetta and our staff were able to wow you with their Signature Service. Our corporate office has been notified of the beds and they are replacing them. We hope you come back and let...

Boone, North Carolina
Reviewed 31 May 2016

Found dead ants on bed between pillows. Lots of long black hairs in bathroom and in tub. Guy staying next to us drinking outside his room, in and out half the night slamming door. Breakfast was decent but too many tables in such a small area. Front desk check in and check out was very pleasant and friendly. We did...

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Helpful?
Thank cynthiaa815
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for taking the time to write a review of your stay at our hotel! I am pleased to hear your check in and breakfast experience was favorable! But at the same time I am not pleased to hear of the issues you had during your stay. I would like to speak with you and...

Marquette, Michigan
Reviewed 30 May 2016

The room had a horrible odor. Stains on the sheets. Dirty towel in the bathroom and urine around the toilet. I appreciate the kindness of the staff and refunding some of our cost. We checked out shortly after checking in and went to another hotel.

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Thank Richard D
Statesville, North Carolina
Reviewed 28 May 2016

The king bed was very comfortable, I have a hard time getting comfortable due to back problems but I didn't have any problems at all. Also love the comfy pillows, I forgot mine from home that I can't sleep without but again I had no problem finding comfort in our room

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Thank 296rebekka
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for taking the time to write such a great review of your stay at our hotel! It is great to hear you had such a great night sleep and we really look forward to being able to serve you again. Warmest Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: RM312 - RM637 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Hotel Matthews
Quality Inn And Suites
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be careful finding the entrance and exit”
 of 5 bubbles pittmanreporting, 4 Feb 2017 | Read review
“Ask for something in the expansion at the back, it's the newer part of the hotel.”
 of 5 bubbles 939andreat, 23 Jan 2017 | Read review
“The jaquzzie was cleaner, I went out to get more cleaner to sterilize and really clean. It has hair in it.”
 of 5 bubbles 599peggys, 6 Jan 2017 | Read review
“This hotel has LONG halls. Try to get a room not at the end of a hall.”
 of 5 bubbles 609nikb, 28 Dec 2016 | Read review
“Stay in one of the inside rooms, not the outside rooms.”
 of 5 bubbles 348lanab, 6 Nov 2016 | Read review
5 of 5