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Hampton Inn Charlotte / Matthews

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Hampton Inn Charlotte \/ Matthews
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431 Reviews from our TripAdvisor Community

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Showing 428: English reviews
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Little rock
Reviewed 3 days ago NEW

Stayed here on a 5 day business trip and used three guest rooms and conference room. I was very pleased w the excellent staff. They did everything to meet my business needs - above and beyond. Great staff! The conference room is adequate for basic needs and a great value. The guest rooms leave something to be desired bc of...

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Helpful?
Thank J557HQbruceh
Philip C, Manager at Hampton Inn Charlotte / Matthews, responded to this review

Dear J557HQbruceh, Thank you for taking the time to write a review of our hotel! I am glad to see that you enjoyed your stay with us and that our staff provided you with excellent service throughout your stay! We are scheduled for a renovation in the second half of 2017, so please be sure to come back and visit...

Sanford, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 2 November 2016

Perfect staff, perfect rooms, perfect overall location.. it was simply excellent. The staff knew my name, they understood what i requested prior to my stay. The staff was patient and understanding with me and most of all they game me the attention my stay required.

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Thank abg74
About Hotel's Favourite Review
Philip C, Manager at Hampton Inn Charlotte / Matthews, responded to this review

Dear abg74, Thank you so much for writing a review of our hotel! I am so glad your stay was so perfect! I will be sure to share your wonderful comments with the entire staff! Thank you again and we can't wait to welcome you back the next time you are in town! Thank you and have a great day!

Lexington, South Carolina
Reviewed 4 days ago NEW

Nice place, good location close to shopping and restaurants. Staff was very friendly and very efficient. We had to change rooms and it was seamless. We would definitely stay here again if in the area of suburban Charlotte.

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Thank J8070MGnancyd
Philip C, Manager at Hampton Inn Charlotte / Matthews, responded to this review

Dear J8070MGnancyd, Thank you for taking the time to write a review of our hotel! I am glad to see you enjoyed your stay with us, even with us having to move you to a different room! We hope to see you again the next time you are in the Matthews, NC area! Thank you again and have a wonderful...

Dallas
Reviewed 1 week ago

The hotel is clean, the room is standard, and the wifi worked. Pretty much the expectations you hope to be met by any hotel. For the cost, I expected it to be more modern or more amenities, but it is just a hotel. You are not getting anything special for the cost which was close to $200/night.

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Helpful?
Thank RikkiP
Philip C, Manager at Hampton Inn Charlotte / Matthews, responded to this review

Dear RikkiP, Thank you for taking the time to write a review of our hotel. I am sorry that you came during a special event weekend that caused our rates to be higher than our normal rates. We hope you will consider staying with us again in the future. Thank you again and have a wonderful rest of your day.

Jupiter, Florida
Reviewed 2 weeks ago

My wife and I just stayed 4 nights at the Hampton Inn in Matthews, NC. The hotel is located near shopping and restaurants. Breakfast was included in the room rate. the selection of food available was excellent.

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Helpful?
Thank Jmpeters
Philip C, Manager at Hampton Inn Charlotte / Matthews, responded to this review

Dear Jmpeters, Thank you for taking the time to write a review of our hotel! I am delighted to see that you enjoyed your stay with us! Please feel free to let us know if you have any other comments or suggestions that would help us further improve our guests experience. We hope you have an enjoyable rest of your...

South Carolina
Reviewed 2 weeks ago

We booked here because it was near our venue and the price was... average for the area, which still seemed really expensive. But it was not a no-tell motel, and it was in a safe area- so we "splurged". I will say that the online pre-registration process was great; we got to pick our room and everything. However, when I...

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Helpful?
Thank Kaylan S
Philip C, Manager at Hampton Inn Charlotte / Matthews, responded to this review

Dear Kaylan S, Thank you for taking the time to write a review of our hotel. I am so sorry that we did not provide the romance package amenities to you during your stay. I will be sure to review this with my front desk staff to ensure these things do not slip by in the future. Please let us...

Vancouver, Canada
Reviewed 3 weeks ago

This is the only Hampton Inn that does not have a manager reception. When we checked and there was marijuana smell on our floor I didn't bother to say anything that night because we checked in late and I was very tired the next day when we came back late at night I smelted again and I finally said something...

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Helpful?
Thank Brian V
Philip C, Manager at Hampton Inn Charlotte / Matthews, responded to this review

Dear Brian V, Thank you for taking the time to write a review of our hotel. I am sorry that your stay did not meet your expectations. We do try to meet or exceed all of our guests expectations. I am sorry about the smell coming from the 4th floor, as soon as we were made aware of someone smoking...

Winston, United States
Reviewed 3 weeks ago

Average Hampton with a decent location. Overall rooms are clean however, not many have refrigerators. Staff was overall kind and breakfast was your typical hotel chain sort of thing. There are plenty of lit parking spaces

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Thank markmQ5430XE
Philip C, Manager at Hampton Inn Charlotte / Matthews, responded to this review

Dear markmQ5430XE, Thank you for taking the time to write a review of our hotel. I am sorry that your room did not meet your expectations during your stay. We are an older hotel and we are scheduled for a renovation later this year to update our guest rooms. We hope you will stay with us again in the future....

Matthews, United States
Reviewed 17 February 2017

On the day of check out, Housekeeping entered my room 3 times before 11 am, making me feel like a very unwanted guest. And they don't know either, they just barge right in on you. Also no hot water between 9 am to 10:30 so you better take your shower early!

Review collected in partnership with Hampton
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Helpful?
Thank samariab2017
Philip C, Manager at Hampton Inn Charlotte / Matthews, responded to this review

Dear samariab2017, Thank you for taking the time to write a review of our hotel. I am so very sorry that the housekeeper knocked and entered your room without hearing from you. I have made sure to speak to every housekeeper to ensure that this incident does not happen again to our future guests. We hope that you will give...

Elon, North Carolina
Reviewed 16 February 2017

Everyone at this hotel was extremely helpful and friendly! Check in was very efficient, our rooms were nice and clean, and the location was perfect! The lady who handled breakfast that weekend was amazing. We were in town for a tournament and there were a lot of people eating at once. She handled it all flawlessly!

Review collected in partnership with Hampton
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Helpful?
Thank David W
Philip C, Manager at Hampton Inn Charlotte / Matthews, responded to this review

Dear David W, Thank you so much for taking the time to write a review of our hotel! I am so glad that you enjoyed your stay with us during your tournament and that we provided excellent service to you and your team! We hope to see you again the next time you are in the Matthews, NC area! Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hampton Inn Charlotte / Matthews

Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: RM452 - RM855 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Charlotte / Matthews 3*
Number of rooms: 91
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hotel Style:
#2 Family Hotel in Matthews
#4 Business Hotel in Matthews
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Questions & Answers

Questions? Get answers from Hampton Inn Charlotte / Matthews staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The walls are thin. Stay away from the elevators.”
 of 5 bubbles RikkiP, 17 Mar 2017 | Read review
“If you get an extra package, be sure that they actually provide it when you checkin.”
 of 5 bubbles kaylans2013, 6 Mar 2017 | Read review
“Always stay away from the elevator.”
 of 5 bubbles BigAlWestVirginia, 18 Jan 2017 | Read review
“very nice area to stay. Quiet and clean.”
 of 5 bubbles annabelleomary, 21 Dec 2016 | Read review
“Tough call on a room choice, you're between a heavily traveled room and a bus terminal”
 of 5 bubbles tomdP2717CJ, 3 Nov 2016 | Read review
5 of 5