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Holiday Inn Express Hotel & Suites Matthews East

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Traveller (6)
Room & Suite (16)
Dining (2)
Overview
  • Excellent62%
  • Very good25%
  • Average7%
  • Poor2%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
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Offers from Holiday Inn Express Hotel & Suites Matthews East
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Reviews (204)
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204 results
Traveller rating
122
52
15
6
9
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Time of year
LanguageEnglish
122
52
15
6
9
Show reviews that mention
All reviewsfront deskthe entire staffthoroughly enjoyed our stayevery staff memberrecommend this hotelfree breakfastindependence blvdindoor poolhotel roomup to datea great stayfitness centerhome away from homenice hoteldowntown charlottethe breakfast areaminute drive
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1 - 5 of 204 reviews
Reviewed 4 days ago via mobile

I was in room 301 and had issues on Monday with my room. I spoke with a guy name Dustin who was simply rude to talk to. He had a very sarcastic way of people. I thought it’ll be better if I spoke to him...More

Thank Harrionmarchelle
Hotel's Favourite
Reviewed 1 week ago

The title says it all. We have stayed here before and we will stay again. This time it's a week while "the Chicago Girl" has knee replacement surgery at OrthoCarolina. Lots of restaurants nearby, some good, some not so good, but plenty of choices. Breakfast...More

Thank IoweaBoy-ChicagoWife
Response from ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 3 days ago

Dear IoweaBoy-ChicagoWife!!! Thank you jso much for the wonderful review, It was an honor having you as our guest. Our team truly goes out of their way to try to make everyones stay is a great one and we are so excited that your was....More

Reviewed 26 May 2018

Hotel was very clean,comfortable beds,great breakfast choice. They upgraded our room, thought we were getting a queen, but had a king instead. Most Holiday Inn express hotels are the same great hotels.

Thank melldan
Reviewed 11 May 2018 via mobile

Probably ranks up there as one of the worst hotel experiences I ever had. I knew when they charged me $3 for a Sprite that something was amiss. That exorbitant price did not translate to better service or standards. There Was food debris on floor...More

Thank Obi1234
Response from ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 16 May 2018

Dear Obi1234 Please accept our apologies on behalf of our entire team for failing to meet your expectations on your recent visit to Holiday Inn Express Matthews. Our team takes great pride in making sure all rooms are very clean and all guest needs are...More

Reviewed 30 April 2018

I just wanted to thank you for an enjoyable stay while I was in Charlotte. When I arrived, the attendant at the front desk knew I was coming and was very helpful. Most of all, the grounds were quiet enough that I was able to...More

Thank briangarr
Response from ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 1 May 2018

Thank you so much for taking the time to review our hotel!!!! Our entire team takes great pride in making sure each guest needs are taken care of. We are so glad you were able to catch up on your sleep, which makes for a...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Breakfast Available
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Bar/Lounge
Details
Price range
US$103 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$103 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (6)
Room & Suite (16)
Dining (2)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Room we had was at the back of the building on an upper floor and was very quiet."
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"Nice outdoor patio next to the pool."
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"The rooms were very nice, I would suggest that you provide trash bags for the cans in the room, and the staff..."
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"Mobile Panera Delivery Available!"
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