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04/02/2018 05/02/2018
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    Holiday Inn Express Hotel & Suites Matthews East

    9420 E Independence Blvd, Matthews, NC 28105-4505
    011 60 1-800-81-8081
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    04/02/2018 05/02/2018
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    Traveller (6)
    Room & Suite (12)
    Dining (2)
    Overview
    • Excellent62%
    • Very good25%
    • Average7%
    • Poor3%
    • Terrible3%
    Travellers talk about
    “front desk” (27 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
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    Rooms
    4 Feb5 Feb
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (197)
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    31 - 35 of 197 reviews

    Reviewed 19 March 2017 via mobile

    Booked with Expedia, went to shop in Charlotte. About a 15 minute drive from South Park mall. Stayed one night. Check in was quick. Room and facilities were clean and up to date. Indoor pool was okay, acoustics are horrible. You get more than two...More

    Thank Melissa C
    Response from ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 27 March 2017

    Thank you so much for taking the time to give such valuable feedback regarding your recent stay with us! Our staff takes great pride in going above and beyond to service the guest whether its during check-in/out, cleanliness and assisting in anyway that could help...More

    Reviewed 6 January 2017 via mobile

    There are not enough words for me to full express our WONDERFUL experience with the the Holiday Inn Express & Suites in Matthews. After the most terrible day we arrived in Matthews NC from Italy at 1 o'clock in the morning. We had spent over...More

    Thank Danaleigh5
    Response from ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 10 January 2017

    Thank you so much for taking time to give such valuable feedback during your time with us. Our staff takes great pride in providing exceptional customer service and going above and beyond our guest expectations. We look forward to you staying with us again, if...More

    Reviewed 7 December 2016

    I set up my in-laws to stay here over the Thanksgiving holiday. They really enjoyed their stay there. The room was good, but the service they received was great! I spoke with the General Manager, Tonia Begley, and she bent over backwards to make sure...More

    Thank allenohana
    Response from ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 8 December 2016

    Thank you so much for taking time to provide such valuable feedback regarding your experience at our hotel. Our staff takes great pride in providing exceptional customer service and going above and beyond for our guest each and every time. Tonia will surely be thanked...More

    Reviewed 17 November 2016

    Nice place but it was booked through Tripadvisor and I was billed twice. Once through booking.com and one through the hotel. Hotel blamed it on booking.com and Booking.com blamed in on the hotel. I better get my unauthorized money back. Plus the elevator was broke....More

    Thank ernierad
    Response from ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 21 November 2016

    Thank you so much for providing valuable feedback during your recent stay. Management will definitely look into this matter and handle accordingly. Again, we appreciate your time and we hope to see you again in the near future. Sincerely, HIE Mgmt

    Reviewed 17 November 2016

    Hotel was fine but.... Alll and all this is a very nice Holiday Inn Express. The beds are very comfortable and the bathrooms are nice with good water pressure and temperature. A plus the toilets flush really good so no fear of the ultra low...More

    Thank Micah C
    Response from ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 21 November 2016

    Thank you very much for your valuable feedback. I apologize -we did not exceed your expectations during your recent stay with us. Not having the elevator in working condition was a challenge from the team but it should have not affected your experience with receiving...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Free Parking
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$91 - US$199 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Business Hotel in Matthews
    • #3 Family Hotel in Matthews
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 89
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Booking.com, Orbitz, Travelocity, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your Holiday Inn Express Hotel & Suites Matthews East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • North Carolina >
    • Matthews
    • Also Known As
    • Holiday Inn Express Hotel And Suites Matthews East
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    Traveller (6)
    Room & Suite (12)
    Dining (2)
    Pool & Beach (2)
    Hotel & Grounds (7)
    Bathroom (4)
    Business Centre & Event Rooms (1)
    Nearby
    Nearby HotelsSee all 12 hotels in Matthews
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    Sleep Inn Matthews - Charlotte
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    Best Western Plus Charlotte/Matthews Hotel
    316 reviews
    1.35 km away
    Nearby Restaurants
    Bonefish Grill
    181 reviews
    .92 km away
    Azteca Mexican Restaurant
    153 reviews
    .51 km away
    Showmars Restaurant
    49 reviews
    .37 km away
    Chick-fil-A
    38 reviews
    .70 km away
    Nearby Attractions
    Four Mile Creek Greenway
    44 reviews
    3.82 km away
    Elevation Church
    29 reviews
    3.07 km away
    Matthews Heritage Museum
    6 reviews
    2.22 km away
    Squirrel Lake Park
    5 reviews
    4.16 km away
    Questions & Answers
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    Room Tips
    "Room we had was at the back of the building on an upper floor and was very quiet."
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    "Nice outdoor patio next to the pool."
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    "The rooms were very nice, I would suggest that you provide trash bags for the cans in the room, and the staff..."
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    "Mobile Panera Delivery Available!"
    Read review
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