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Comfort Inn Matthews-Charlotte

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Comfort Inn Matthews-Charlotte
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529 Reviews from our TripAdvisor Community

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Showing 525: English reviews
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Thornhill, ON
Reviewed 5 days ago NEW

When we arrived at the comfort inn, we were happy. The lobby is inviting, and the 2 Queen bed room was very large, clean, and with comfortable beds. However, once I told my kids to shut off the tv at 11 pm is when the "fun" began. Although the TV was off, I still heard TV quite clearly from the...

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Thank thebeck
Reviewed 6 days ago NEW

i've stayed here multiple times and it's one of the best Comfort Inn's in the area. Rooms are nice, consistently clean and staff is friendly. Breakfast is good as well with eggs, sausage, bacon, pancakes and more.

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Thank Matt M
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Matt, Thank you so much for being a loyal guest to our hotel! Your loyalty is our rewards and we will make sure we keep up with your expectations. As you saw that we are under some major renovations as we want to maintain our #1 spot and make sure we are up to standards. We wish to see...

A TripAdvisor Member
Level Contributor
9 reviews
6 hotel reviews
4 helpful votes
Reviewed 1 week ago NEWvia mobile

The location of this hotel feels safe. It was undergoing renovations while I was there - half was older and worn out, half was new and fantastic. Typical room, but the decor was modern and cozy - even though the carpet hadn't been replaced yet. I saw other reviews complaining about hot water. Mine was warm and plentiful. The night...

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Thank A TripAdvisor Member
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you for the review! We are glad that you had an enjoyable stay. As you saw that we are under lob by renovations. We are going to renovate the rooms soon as we finish our lobby and changing out carpet is one of them. We want to live to our guests expectations for being #1...

Mount Gilead, North Carolina
Reviewed 1 week ago via mobile

Check in staff was very friendly and humorous. They are remodeling so halls weren't as clean as I would have expected. Our room hadn't been vacuumed and I had to clean tub myself before taking a shower.

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Thank Dennis L
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Dennis, Thank you for the feedback and compliment on our staff! We make sure that our guests feel home away from home. I am sorry about the hallway carpets, as you said we are renovating and we are trying our best to keep the place clean and once we are done, we are going to install brand new carpets...

Seymour, Indiana
Reviewed 1 week ago

During the 5 nights we stayed the hotel was under remodeling in the lobby area, so it was a little hectic in that area for checking in. My reservations were as I expected ONLY because I called after I did my online booking to make sure it went through & I got what I wanted. It did not go through....

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Thank B L
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you for the detail review! We are glad that you enjoyed most of your stay. Sorry that we did not have any variety of breakfast as its per our brand standards. I will see if we can rotate anything with other options. As you saw that we are under renovations and once we are done at...

Matthews, North Carolina
Reviewed 2 weeks ago

Every time I have family or friends visit I always put them up here as well as myself. I can't say enough about Chet or his entire staff. This trip a relative needed an accessible room with an adjoining room with a pass through door. Michael the desk clerk worked to find us the perfect accommodations. Never once did Michael...

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Helpful?
Thank Candi B
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Candi, Thank you sooooooo much for being a loyal guest to our hotel! You have became like a family to us! We here at the Comfort Inn Matthews make sure that each of our guests feels home away from home. We will make sure to keep up with your expectations. We wish to see you soon! Chet Patel GM

Evansville, Indiana
Reviewed 2 weeks ago via mobile

I enjoyed my stay at Comfort Inn. We had a large family group spread across three rooms. Rooms were clean and the hotel was clean. He hotel could use some updates and improvements, but I read that it is already in the making. Despite the old, outdated feeling to the hotel, everything was as expected.

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Thank cknuc83
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you for the review! We were glad that your group and yourself had a great time. As you saw that we are under lobby renovation which is almost done and then we will start room renovations to give the very best to our guests. We wish top see you soon! Chet Patel GM

Richmond, Virginia
Reviewed 2 weeks ago

2 day visit with my son. The lobby was pleasant despite the construction. The room was clean though a little dark. The wifi was excellent with no issues with service. One of the reasons we chose this hotel was because of the free breakfast. I was impressed with the selection but the quality of the food, especially on the hot...

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Thank TStan91
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you for the feedback! We thank you for bearing with us during our renovations. We will try our best to look into your issues and see if we have any room to improve. We hope to see you soon! MGMT

Asheville, North Carolina
Reviewed 4 weeks ago via mobile

We were there for travel basketball tournament. Pros - Everything you could have possibly needed was in the same parking (Ross, Sam's, ALL types of restaurants, gas station, nail place, etc.), and the rooms were decent. Cons- The hotel was under construction, which is fine bc it's definitely older, but there was NO warning prior to arrival. I'd at least...

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Helpful?
Thank Cree42
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you for the feedback! I am so sorry that our renovation got into your way as we are doing these renovations for you "our guests". We are 80% done with our lobby renovations and that will be out of guests way. We wish that you can come back and try us once again when we...

Greensboro, North Carolina
Reviewed 13 January 2017 via mobile

Hotel is dated and needs updating. The wifi is ok and Amanda at the desk was great for all our needs. The breakfast was no good at all. I can not say one positive thing about the breakfast it was horrible. Please don't be cheap on the breakfast. The juice was very watered down every day we were there. In...

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Thank Adam A
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Adam, Thank you for the feedback! I am so sorry that some of our services fell below your expectations. I have personally checked on those issues and fixed the Juice Machine and Wifi router near your room as it was burned out. I will contact our breakfast vendor to see whats wrong with their items and see if it...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
HOTEL BEING RENOVATED IN PHASES FOR THE ENTIRE YEAR OF 2017 TO GIVE OUR GUESTS THE BEST WE HAVE TO OFFER! Situated in the heart of beautiful Matthews in the Windsor Square Shopping Center. The Comfort Inn is the perfect location, whether traveling on business or pleasure to Matthews/Charlotte. The hotel is minutes from uptown Charlotte and only footsteps from the Matthews' area's finest shops and restaurants.As a guests of this Matthews, NC hotel, you can enjoy amenities and features like: •All New Renovated Rooms in 2014 •One of the few hotels in town with 2 Queen Beds (BRAND NEW QUEEN AND KING BEDS) •All rooms have 32" Flat Screen LCD Tv's/ Microwave & Refrigerator •Free Wi-Fi Internet •Free Full Hot Breakfast Buffet (Turkey Patty, Bacon, Cheese Omelet, Waffles, Pancakes, Boiled Eggs, Etc...)•Over 30 franchised restaurants with in 0.5 to 1 Mile ... more   less 

Additional Information about Comfort Inn Matthews-Charlotte

Address: 1718 Windsor Crossing Dr, Matthews, NC 28105-5070
Region: United States > North Carolina > Matthews
Price Range: RM399 - RM518 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Matthews-Charlotte 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Comfort Inn Matthews
Matthews Comfort Inn
Hotel Style:
#1 Best Value Hotel in Matthews
#1 Business Hotel in Matthews
#1 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Matthews-Charlotte staff and other travellers.
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Questions? Get answers from Comfort Inn Matthews-Charlotte staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have stayed in several different rooms and they have been just fine.”
 of 5 bubbles MB_Beach_Lover45, 21 Dec 2016 | Read review
“We were on first floor and it was very quiet.”
 of 5 bubbles DebM520, 4 Dec 2016 | Read review
“Get the executive suite! Jacuzzi s in the bedroom area. Loved it!”
 of 5 bubbles annarL3859EL, 3 Dec 2016 | Read review
“We stayed on the ground floor and had no issues, noise or otherwise.”
 of 5 bubbles Frugal-Travellers, 25 Nov 2016 | Read review
“We always ask for a room away from the desk area on the ground floor.”
 of 5 bubbles authored, 21 Nov 2016 | Read review
5 of 5