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Quality Suites

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161 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Sedona, Arizona
Reviewed 8 October 2016

Other reviewrs say it was recently remodeled and the hotel had a clean updated apperance. They list their name as "suites." as rooms have a small kitchen with fridge and microwave and coffee machine.Confortable beds. Close to shopping and numerous restaurants. Easy access off Interstate. Small workout room with a indoor pool that is not common in many hotels in...

Thank SedonaBob55
James M, General Manager at Quality Suites, responded to this review

Hello. Thanks for your review. We are glad you stayed. Concerning all booking sites, unless you are flying and are able to include a hotel in a package, the written contracts ensure no outside site may offer a lower rate. Always use Choicehotels.com to find the lowest rate - it's guaranteed. And you will earn points; think of that as...

Pittsburgh, Pennsylvania
Reviewed 25 September 2016 via mobile

We stayed here while visiting our son. The hotel had just been updated and was exceptional. Our stay started with a big smile and welcome from Rhonda at the front desk. She gave us info about the hotel and described the breakfast that was complimentary. She was a great help throughout our stay. The room was spacious and very clean....

Thank lmdpa
James M, General Manager at Quality Suites, responded to this review

Hello. I'm glad you liked the hotel and Rhonda! And I hope you enjoyed visiting your son... Take care. We hope to see you again. Sincerely, James McGivern GM

Atlanta, Georgia
Reviewed 21 September 2016

I was here a year or 2 ago and boy did this place need an upgrade and look at that! their renovations are great. breakfast and coffee on the go was a plus as always. the beds were very comfortable as well. Thank you!

Thank nattybird3
James M, General Manager at Quality Suites, responded to this review

Thanks for the review! I'm glad you liked the renovations. And I hope your business trip was successful...! Take care. Sincerely, James McGivern GM

Valdosta, Georgia
Reviewed 19 September 2016

We traveled 8 hours without stopping. We were so grateful to find such a nice place to rest. We did not check in until 9:30 at night. We were greeted by a very gracious young man who tried to get us checked in as quickly as possible. He greeted us with a beautiful smile and treated us with the utmost...

Thank Franky489
James M, General Manager at Quality Suites, responded to this review

Hello. Thanks for such a nice review. I'm really glad you liked Martin and the hotel... And, yes, the two TVs really helps. We have an indoor pool, and that helps with entertaining everyone too. I hope the rest of your trip had gone well... Take care. Sincerely, James McGivern GM

West Virginia
Reviewed 28 August 2016 via mobile

We make a few trips a year to the Charlotte area and generally stay at a nearby hotel. Although we were always pleased with it, we decided to give this one a try. I know that the Quality chain is generally considered a step down from where we usually stay but we were VERY pleased with our stay. I was...

Thank SafetyGuy33
James M, General Manager at Quality Suites, responded to this review

Great to hear! Thanks for the nice review! I'm glad you had enjoyed yourselves! See you in February... Take care. Safe traveling. Sincerely, James McGivern GM

Republic, Missouri
Reviewed 25 August 2016

When we first got to Pineville and found the hotel, I went inside to tell them we were here and ask if we could check in since it was before 3. That was no problem, as our suite was available, however, the guy at the front desk started to argue with me about how many people were in our room...

Thank Valerie H
James M, General Manager at Quality Suites, responded to this review

Hello, I'm glad you had enjoyed the hotel. Sorry you were uncomfortable about the conversation with the front desk. The rooms are not designed for six adults. If too many people are in a room, then the guests themselves are not happy. We always want people to enjoy their stays... I'm glad it worked out for you. Take care. Sincerely,...

Virginia Beach, Virginia
Reviewed 8 August 2016 via mobile

Stayed at the Pineville-Matthews location. The stay was O.K and the staff was friendly. Good breakfast and great beds. Perfect location for the Carowinds and great eateries. However, my hotel choice would have been different had I known about the; 1) Major interior renovations going on 2) Maid staff did not speak English 3) Pool only goes to 4 ft....

Thank christuggle1
James M, General Manager at Quality Suites, responded to this review

Priscilla, thank you for your reviews! I'm glad you had stayed, yet I'm sorry the renovations hadn't been completed beforehand. They have just a few days left! Concerning the housekeeping, please, always communicate your desires and requests to the front desk of every hotel; the front desk staff are set up to properly communicate with the housekeepers. Concerning the pool,...

Bybee, Tennessee
Reviewed 31 July 2016 via mobile

Although the night time staff was welcoming it did not compensate for the roach problem. And the breakfast area in the morning was entirely to small for the size of hotel. The renovation is like putting lipstick on a pig!! Would not stay there again!

1Thank soonierae
James M, General Manager at Quality Suites, responded to this review

Hello. We are so so sorry you were disappointed. Concerning a roach, if you ever see one please report it to my front desk immediately. We definitely do not have roaches; we spray monthly, and if a roach ever gets past the barriers and sprayed areas (which is very very seldom) we special treat the area. So, sorry, but it...

Seattle, Washington
Reviewed 28 July 2016

Visiting for a Football camp. There was construction in the lobby. Would have been nice if it was finished for the kids to hang out there. The staff was excellent which made up for it. The rooms were decent and clean. House keeping was inconsistent with the towels, paper towels, etc. Overall, I would stay here again. There was only...

Thank fourmonroes
James M, General Manager at Quality Suites, responded to this review

Thanks for the review. I wish the renovations had been completed; sorry about that. And sorry there were issues with towels... Please always feel free to contact the front desk about such issues; they are good at communicating with our housekeeping staff. I hope you enjoyed the football camp! Take care. We hope to see you again. Sincerely, James McGivern...

Sulphur, Louisiana
Reviewed 24 July 2016 via mobile

First let me start with the positives of this hotel. The staff was very friendly and helpful. Over all everyone went out of their way to be helpful,We just adored Rhonda. We needed a suite to accommodate 6 people. Their suite with two queens and a sleeper sofa was perfect. Newly remolded , clean and the sleeper sofa was very...

Thank WrightD513
James M, General Manager at Quality Suites, responded to this review

Thanks for the review; we appreciate you taking the time. I'm glad you enjoyed the hotel, and yet I am sorry the renovations are going on longer than anticipated. It will be over very very soon, yet I understand that won't help your past stay. Sorry about that. Yes, the extra ice-machines will be back in place, the new smoking...

147 photos of this hotel

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Room/Suite (47)
Pool/Beach Area (4)
Hotel & Grounds (18)
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Videos (2)
Other (18)

Management photos: Courtesy of the property manager

All Management Photos (52)
Room/Suite (22)
Hotel & Grounds (12)
Pool/Beach Area (5)
Business Centre/Function Rooms (2)
Dining (6)
Bathroom (1)
Other (4)
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Quality Suites At Carolina Place Mall is ideally located with easy access from Interstate 77 and Interstate 485, and is less than four miles from Carowinds amusement park. This Pineville, NC hotel is also minutes from Bank of America Stadium, Charlotte Motor Speedway, Knights Stadium, Time Warner Cable Arena, the U.S. National Whitewater Center and the Charlotte Douglas International Airport. ... more   less 

Additional Information about Quality Suites

Address: 9840 Pineville Matthews Rd, Pineville, NC 28134-7550
Region: United States > North Carolina > Pineville
Price Range: RM414 - RM686 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 75
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Also Known As:
Quality Inn Pineville
Quality Hotel Pineville
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Questions & Answers

Questions? Get answers from Quality Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor always best!”
geov228, 27 Mar 2017 | Read review
“Stay in a room away from the elevator.”
buckeyefan60, 18 Oct 2016 | Read review
“Indoor pool on property”
SedonaBob55, 8 Oct 2016 | Read review
“Bring your receipt if you booked online.”
ValerieHolek, 25 Aug 2016 | Read review
“Holiday Inn Express Pineville better”
Swoeng87, 5 Jul 2016 | Read review
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