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Extended Stay America - Raleigh - North Raleigh

ExtendedStayUS$62*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$62*
US$62*
US$62*
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Extended Stay America - Raleigh - North Raleigh
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55 Reviews from our TripAdvisor Community

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Showing 55: English reviews
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Clayton, North Carolina
Reviewed 4 days ago NEW

Have no real complaints. The staff could have been friendlier during check in. Had no problems during my stay. This wasn't my first choice of hotels, but since it was a very busy weekend in town, it was the only thing available. It still wouldn't be my first choice.. however it wasn't bad, and it's not in a bad part...

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Helpful?
Thank Barry H
00esa, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Barry, thank you for choosing to stay with us and for sharing your comments. We appreciate your feedback and are pleased that with the exception of a few issues, you had a pleasant stay. We will use your feedback to improve our future guest experiences. We enjoyed having you as our guest and hope to have the opportunity to welcome...

Winston Salem, North Carolina
Reviewed 4 days ago NEW

The hotel was close to everything I needed to get to, including downtown Raleigh. The room was organized but not necessarily clean. The bathroom was still dirty and even had hair in the shower from the previous occupant. I wasn't given enough washcloths for the number of days I was staying. While the bed was made well, the mattress was...

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Helpful?
Thank Gabriel3337
00esa, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Gabriel, thank you for your review. We're pleased that you enjoyed your overall stay, but we're sorry for the inconvenience you encountered with the bathroom. I have shared your concern with our housekeeping team so that they can take necessary actions. We value your feedback and will use it to ensure we are more consistent in our service levels. We...

Williamsport, Pennsylvania
Reviewed 1 week ago

Paid in full for a room through Hotel.com a month ahead for my daughters graduation. After driving 8 hours and arriving at 10 p.m. I find they called me a noshow, cancelled my reservation, and gave my room to someone else. I had to scramble to find a hotel when all were full due to graduation weekend, ended up paying...

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Helpful?
Thank Forest112
00esa, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure...

North Carolina
Reviewed 12 April 2017 via mobile

The hotel was fairly clean. However it was saturated with cigarette smoke throughout the entire hotel. They charge 5 additional dollars per day for 2nd person. No breakfast available. Staff were friendly. The bed was comfortable and the bathroom was clean. For the cost, I would probably go with a different hotel that offered more amenities and breakfast.

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Helpful?
Thank amy27891
Morganton, North Carolina
Reviewed 31 January 2017

Hotel was great other than the smell of Marijuana in the hallways and in your room. People were putting towels under their doors to hide the smoke from creeping into the hallways, but it didn't work. Ridiculous!

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Helpful?
Thank Rebecca C
Reviewed 21 January 2017

Have stayed here 3 times now and always receive great service. The staff are very helpful and friendly, the beds are so very comfortable! The rooms are always so clean and comfortable. I enjoy the fact that I can prepare my own meals and everything I need is available. The area that the motel is in is very safe with...

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Helpful?
Thank Anna T
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. We are pleased to see our staff was able to assist your properly, your room accommodations were comfortable to your liking, and that you favored our hotel's convenient location. The staff and I would like to thank you again for posting...

Reviewed 22 December 2016

Front Desk Employees Chenek, Tonya and the rest of the gang always gives service with a smile. I've stayed off and on for the past couple of months and I always feel at home. My room is always clean and I haven't had any problems. Safe area with shopping and food within walking distance.

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Helpful?
Thank Alecia B
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

The team and I appreciate your remarks. I am proud of our staff for providing you with memorable customer service and that your room cleanliness was to your satisfaction. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Atlanta
Reviewed 10 December 2016

Stayed here for a 2 weeks on business trip. It is decent hotel. Reception staff is excellent, very professional. Upper (3rd floor) is for smokers. I stayed on the first floor. Easy to get in and get out. I did not try their breakfast. So, I cannot say anything about it. Clean, but loud. This hotel has no sound proof...

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Helpful?
Thank Tvrtko1995
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

We appreciate you taking the time to write a review. It is good to know you had a pleasant stay at our hotel, especially regarding the customer service provided, but disappointed about some inconveniences you experienced. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 9 December 2016

Very rarely will you find an extended stay type of facility that is as fancy as a luxury hotel. That is not the purpose of these establishments. They are intended for people, who, for whatever reason, need a place to live for an extended period of time. This particular Extended Stay more than meets this requirement. The staff was professional,...

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Helpful?
Thank Rebecca B
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you were impressed with the excellent customer service provided by our staff. They will be informed on the great job they are doing. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

New York City, New York
Reviewed 9 December 2016 via mobile

This place is not great. Got in around 9 pm and no one was at the desk to check in. After 5 minutes or so someone came up and looked irritated but checked me in. Signs for room direction was inaccurate so I walked all the way down the hall before realizing the room was the first in the other...

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Helpful?
1Thank BrooklynEsq
Manager_11525, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we did not meet your lodging expectations. I am going to coach and train with the staff ensure that such room condition issues does not happen again in the future. Thank you very much for providing us with your feedback. If you would like to...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Raleigh - North Raleigh

Address: 911 Wake Towne Dr, Raleigh, NC 27609-7864
Region: United States > North Carolina > Raleigh
Price Range: RM256 - RM359 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Raleigh - North Raleigh 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America - Raleigh Hotel Raleigh
Extended Stay Raleigh
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Questions & Answers

Questions? Get answers from Extended Stay America - Raleigh - North Raleigh staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great shower water pressure and nozzle hung high enough that my son, who 6'5"ish, did not have to stoop to wash his hair.”
rebeccabL8254LT, 9 Dec 2016 | Read review
“To find the best room, look for it at a different hotel.”
travelingbart, 10 Nov 2016 | Read review
“I asked the manager for a quiet room and she put me on the third floor and it was 99.9 percent quiet.”
sbrady2777, 16 Sep 2016 | Read review
“Ask for a room on the top-floor facing the front parking lot as there is ongoing construction on a property in the back of the hotel.”
pbrangwynne, 25 Apr 2016 | Read review
“Call ahead if you require a smoking room as they are limited. Be polite to the staff and generally they will respond the same way.”
739nicolen, 16 Mar 2016 | Read review
5 of 5
ExtendedStay
US$62* /night
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TravelocityUS$62
Hotels.comUS$62
Booking.comUS$62
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Prices are for 1 room, 2 adults
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