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DoubleTree by Hilton Hotel Raleigh - Brownstone - University

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#16 of 83 Hotels in Raleigh
Certificate of Excellence
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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
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1,007 Reviews from our TripAdvisor Community

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Showing 1,000: English reviews
Reviewed yesterday NEW

Sleep quality is poor: Air leak from Balcony door and Matress is in bad condition and too expensive for service: Charge $10/night for refri and over $10 (20% discounted price) for breakfast is poor quality .

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Helpful?
Thank Young Y
Raleigh, North Carolina
Reviewed 2 days ago NEW

My college alumni chapter had the annual christmas party at the hotel. The setup, atmosphere and the food was great. The made sure that we had everything that we need but I will like to give a special thanks servers/hostess( Darlene and Erica). They made sure that our tables stayed cleaned, food trays full and asked if they could assist....

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Thank wendellanglinins
Paris, United States
Reviewed 1 week ago

Good location and quiet. Nice rooms and clean. Very close to NC State too. Nice staff. Good parking. (need more characters so,?). five ten eleven ethgt nine seven twlelve good, bad twenty state college qwesst

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Thank 706tedg
Longiano, Italy
Reviewed 1 week ago

Horrible hotel, not at the double tree standard that I am used too, staff were very untidy and not professional. In addition rooms were very small for a junior suite. I will not be staying here again. "Buyer beware" I am glad only spent points on with is hotel!

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Helpful?
Thank Trevor B
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Reviewed 1 week ago via mobile

I was very impressed with the hotel from the second I walked in and they offered me a warm cookie! The staff was incredibly friendly and helpful making me feel right at home. Also the location of the hotel was perfect with all sorts of great areas to check out within walking distance. The rooms were very clean and the...

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Helpful?
Thank Noah B
Charlotte NC, United States
Reviewed 1 week ago

front desk staff was very unprofessional and not helpful at all tried to check in but they were preoccupied with talking about personal issues when a room was ready another, later guest was booked immediately we were never offered complimentary waters and so on

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Helpful?
Thank Len P
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

hamilton, United States
Reviewed 1 week ago

Staff at this hotel is excellent. Everyone is very friendly, and they actually act like they're glad you are there. The bartender, Rodney, is outstanding. It had been over four months since my last visit, and Rodney not only remembered me, but what I drank as well. A very friendly and efficient bartender.

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Helpful?
Thank Lindsay L B
Pinehurst, North Carolina
Reviewed 2 weeks ago via mobile

I enjoyed my business trip to Raleigh, but left my favorite black pumps in my room. Thank you to AnneMarie who personally took time to find them in lost and found. She called me back in a timely manner which shows great customer service. Again, thanks AnneMarie! I'm happy to have my shoes back!

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Thank kdluvs2teach
Hilton Head Island, S.C.
Reviewed 2 weeks ago

This hotel couldn't have been better for our son and new daughter-in-laws reception. Only problem was when they double the points for us to stay 1 extra night when we couldn't get back into our home due to Hurricane Matthew that happened that weekend.

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Thank dreamer43
United States
Reviewed 2 weeks ago

Stay away if you want to have control over your heating/cooling options. During this time of the year the hotel switched over to heating only but it was hot in the room and hot outside. Unacceptable for the rate they are charging.

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Helpful?
Thank Christopher M
Calvin P, On beahlf of the hotel staff at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the newly remodeled Doubletree by Hilton Raleigh - Brownstone University. Whether you are visiting for business at North Carolina State University (2 blocks), the Research Triangle Park(8 miles), the new Raleigh Convention Center and Downtown Business District(1.5 miles), or you're here for a leisurely stay to attend an event at the RBC Center, Time Warner Pavilion at Walnut Creek, Progress Energy Center for the Performing Arts, State Fairgrounds, or a visit to one of our three museums in downtown Raleigh (Art, Science, History), we can offer you the best balance of location, convenience, and value. With features like a new, modern spacious lobby, brand new guestrooms for 2012, a new restaurant and bar and all new fitness center by Precor along with an expanded business center,we have everything you need to insure a pleasant and productive stay. Best of all, you can walk to more than 20 different restaurants and nearly 100 shops at Cameron Village(a historic, upscale, outdoor walking mall), ride the train, paddleboats or play on the playground at the all new Pullen Park or take advantage of all the businesses and restaurants on Hillsborough Street across from NC State University's campus-each of these is less than .5 miles from the hotel. Come see why Raleigh was again listed as 'One of the best cities to live and work in' by Forbes Magazine in 2012 and why the all new Doubletree by Hilton Raleigh Brownstone University is the best place to stay to be in the center of it all; and please don't forget that parking and internet are always free! ... more   less 

Additional Information about DoubleTree by Hilton Hotel Raleigh - Brownstone - University

Address: 1707 Hillsborough St, Raleigh, NC 27605-1640
Region: United States > North Carolina > Raleigh
Price Range: RM476 - RM1,000 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Raleigh - Brownstone - University 3.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Doubletree By Hilton Raleigh Brownstone - University Hotel Raleigh
Holiday Inn Brownstone
Holiday Inn Raleigh
Raleigh Holiday Inn
Hotel Style:
#14 Romantic Hotel in Raleigh
#17 Family Hotel in Raleigh
#22 Business Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Raleigh - Brownstone - University staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Raleigh - Brownstone - University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter. It's a great hotel. Very pleased.”
 of 5 bubbles JeanH30, 16 Nov 2016 | Read review
“Try to request a room away from the parking lot. The noise wasn't bad, but it was enough that we noticed it.”
 of 5 bubbles MaryB604, 25 Oct 2016 | Read review
“Top 3 floors are reserved for Hilton Honors members”
 of 5 bubbles GreyPod, 8 Sep 2016 | Read review
“Stay somewhere else”
 of 5 bubbles PlanoCW, 2 Sep 2016 | Read review
“Be sure to join the Honors program to get additional perks and value (when/where available).”
 of 5 bubbles KarlaRick2016, 16 Aug 2016 | Read review
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