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Extended Stay America - Raleigh - North - Wake Forest Road

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Traveller (12)
Room & Suite (29)
Dining (1)
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Overview
  • Excellent28%
  • Very good18%
  • Average5%
  • Poor15%
  • Terrible34%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
29 Jul30 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (103)
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1 - 5 of 103 reviews
Reviewed 10 June 2018 via mobile

I booked the room at a discounted rate ($58.88) I called a few days prior to arrival to inform them that I was going to be a late check in, no problem. I arrive and they can see my reservation but cannot pull it up....More

Thank Tisha T
Response from 00esa, Manager at Extended Stay America - Raleigh - North - Wake Forest RoadResponded 4 weeks ago

Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Hotel Management

Reviewed 23 May 2018 via mobile

This place is the worst stay I’ve ever had. I arrived in my room and it was not completely clean. There was trash on the floor, chewed gum in the drewers, a disgusting toilet, and the bed didn’t have sheets. I confronted the manager, and...More

Thank Kirk W
Response from 00esa, Manager at Extended Stay America - Raleigh - North - Wake Forest RoadResponded 24 May 2018

We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience...More

Reviewed 8 March 2018

no extras here except for t.v. and iron and ironing board. Bring your own hair dryer , clothes hangers, and kitchen utensils/ pans if you want to use the kitchen. A good price for the basics. We would stay here again.More

Review collected in partnership with Extended Stay
Thank X1178NYruths
Response from 00esa, Manager at Extended Stay America - Raleigh - North - Wake Forest RoadResponded 9 March 2018

Thank you for choosing our hotel. We are sorry we missed meeting some of your expectations regarding your room. Bath amenities like hair dryers are available at the front-desk and are always complimentary. To ensure cleanliness of kitchenware upon check-in, brand standards require us to...More

Reviewed 28 February 2018 via mobile

OMG, where to begin. Booked a room through their company reservation service. Upon arrival, I was very rudely told that they did not have the room I booked, only after I was sent to another room. On my journey through the dimly lit parking lot,...More

2  Thank nctraveler458
Response from 00esa, Manager at Extended Stay America - Raleigh - North - Wake Forest RoadResponded 1 March 2018

Thanks for being our guest. We are sorry for the cleanliness issues you had while here and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we...More

Reviewed 29 January 2018

The desk clerk was EXTREMELY RUDE. THE ENTIRE EXPERIENCE WAS AWFUL! When I went to my room, there was nothing in the kitchen. I called the front desk and was told, "we don't have anything to give you - everything is out". I asked what...More

Review collected in partnership with Extended Stay
Thank debrag588
Response from 00esa, Manager at Extended Stay America - Raleigh - North - Wake Forest RoadResponded 30 January 2018

Debrag, we sincerely apologize for the difficulty you had during your stay. Our team takes prides on delivering wonderful hospitality, and we're sorry this was not your experience with us. We have discussed your feedback with our hotel team to make improvements and ensure we...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$66 - US$81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$66 - US$81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (29)
Dining (1)
Questions & Answers
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Room Tips
"Bring your own pillows and maybe an extra blanket."
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"Ask for coffee pot at the front desk."
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"Ask for 1st floor accommodation."
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"worse than minimal"
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