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Embassy Suites by Hilton Raleigh - Crabtree

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Embassy Suites by Hilton Raleigh - Crabtree
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840 Reviews from our TripAdvisor Community

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Prince George, Virginia
Reviewed today NEW

The location is a shoppers paradise!!! Directly across from the Crabtree Valley Mall! The hotel is clean elegant and reasonably priced. The staff is friendly and helpful. I wish I had another day to stay!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank michelleK2733DK
Charlotte, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 8 January 2017 via mobile

This hotel has just about everything you need! It has been recently renovated and it is beautiful! My boyfriend and i had corner room 707 and it was quiet enough not to hear the road. My boyfriend said he heard the room next to us coughing up a lung and the kids next door that got locked out of their...

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Thank Gothospitality
About Hotel's Favourite Review
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for selecting the Embassy Suites Raleigh – Crabtree for your stay in the area and for recommending us. We're glad to note that you had a comfortable time with us and liked your renovated room and got a good night’s sleep. Having said that, we regret the service and maintenance issues you experienced and for the inconvenience these...

Woodbine, United States
Reviewed yesterday NEW

Thank you to the staff for keeping me in good humor while I waited for my husband! The room was comfortable. The location is across the street from the mall making it ideal for shopping and restaurant choices.

Review collected in partnership with Embassy Suites Hotels
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Thank Kyle B
Mooresville, North Carolina
Reviewed 1 week ago

Wow well let's just say it was one of the worst trips ever. The hotel was recently remodeled and its beautiful but only on the surface. The rooms are decorated very well, but the entire stay was ruined by the person above our rooms (we had 2). The person flooded their room and even reported it at about 430am, but...

Review collected in partnership with Embassy Suites Hotels
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1Thank L3548QGstevenj
00gc, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Dear L3548QGstevenj, First and foremost, I am truly sorry you experienced such inattentive service from our associates. We strive to not only meet but to exceed our guest's expectations, so I apologize we fell short in this instance. Feedback like yours is invaluable to help us make necessary improvements. I will be speaking with my Department Heads to see where...

Fayetteville, North Carolina
Reviewed 1 week ago

I really enjoyed my complementary drinks, breakfast, and internet services. This hotel is located across the road from the Crabtree Valley Mall. The staff was nice and the facility was super clean! I would recommend others to use this facility for business or pleasure.

Review collected in partnership with Embassy Suites Hotels
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Thank 705cainh
00gc, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

We are glad you enjoyed your stay with us at the Embassy Suites Raleigh - Crabtree. Our entire staff works hard daily to meet and exceed our guests' expectations, so we are glad that we accomplished this during your stay with us. Thanks again for recommending us online, and we look forward to welcoming you back soon! Alex Blanco General...

Summerfield, North Carolina
Reviewed 1 week ago

We recently stayed at this hotel for the first time since it was renovated, and it was great! It made an always great hotel even greater. We can't wait to come back soon. The staff were very friendly, and the complimentary breakfasts are much better. In short, it exceeded our expectations for quality and value.

Review collected in partnership with Embassy Suites Hotels
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Thank JVK2014
00gc, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

We are so glad you came back to see us at the Embassy Suites Raleigh – Crabtree. I appreciate you letting fellow travelers know how much you enjoyed your time here. Thank you so much for mentioning our newly remodeled facilities. It's wonderful to read our guests are loving our new look! Please come back soon. Alex Blanco General Manager

Greenville, North Carolina
Reviewed 1 week ago

This hotel has potential with a little work to be very nice place to stay. The internet on the other hand is TERRIBLE and the property is aware of the issue. They said we are working on it. The location and room were very nice. The food was tasty and parking was not an issue.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 114jeffreyn
00gc, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to post this review about your visit to the Embassy Suites Raleigh - Crabtree. We are glad you liked your room and our location. However, we once again apologize for the internet connectivity issue and for the inconvenience it caused. We appreciate your business and hope welcome you back in the near future. Alex...

Katy
Reviewed 1 week ago

Used the hotel as a base to visit clients around the area and it was my first time in town (stayed there 3/8-3/10). Arrived late at the hotel (past 8pm) and was greeted by a courteous front desk attendant, who had the empathy to see I was tired. He went through the check in process as fast as he could...

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Thank 650luizg
00gc, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for reviewing your stay at the Embassy Suites Raleigh - Crabtree. We are pleased you enjoyed your overall stay and that our location was perfect for your visit. We also appreciate you recognizing the exceptional service provided by our courteous associates. I will be sure to share your kind compliments with them. We appreciate your business and hope...

Reviewed 2 weeks ago

I travel for work a lot and this was my first visit to this Embassy Suites. Other colleagues of mine have stayed here before. They mentioned how nice it was compared to how it looked before. They had stayed during the renovation, which was a horrible experience but all seemed pleasantly surprised with the changes. Since this was my first...

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Helpful?
1Thank Sapp13hire
00gc, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Dear Jaime J, Thank you for staying at our hotel and writing about your experience. On behalf of our team, I apologize for your stay being less than perfect. We appreciate comments such as yours as they will help us improve our service to our guests. Thanks again for your valuable feedback. Please come back and see us again soon....

Reviewed 2 weeks ago

Overall, Good - Average. Beware of the rude bartender in the evenings during the reception. Initial greeting was "2 drink minimum, and I'll need your guest card". How about starting off with "Hi, how are you"? I ordered 2 drinks; one for me and my husband and proceeded to pull my cards out from my purse. And before she finished...

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1Thank elainej694
00gc, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Dear elainej694, Thank you for choosing us for your recent accommodations. We are sorry for the issues you encountered with our bartender. Thank you for alerting us so that we can take the steps to resolve this matter. I'm glad to hear that this did not keep you from enjoying your overall visit. Our job is to make sure our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 

Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612-5802
Region: United States > North Carolina > Raleigh
Price Range: RM736 - RM1,334 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Raleigh - Crabtree staff and other travellers.
6 questions
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Questions? Get answers from Embassy Suites by Hilton Raleigh - Crabtree staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would take rooms away from the elevator area (room numbers > 10) and over the 5th floor (to avoid noise from the atrium/bar area)”
 of 5 bubbles 650luizg, 13 Mar 2017 | Read review
“grab some bottled water from the fitness center.”
 of 5 bubbles 984evand, 1 Mar 2017 | Read review
“Free Wifi for Honors members”
 of 5 bubbles atlsamx, 10 Nov 2016 | Read review
“Book at another hotel. This one is under major construction.”
 of 5 bubbles safetybobann763, 30 Aug 2016 | Read review
“stay in a different hotel”
 of 5 bubbles F1978ZZdavidk, 19 Aug 2016 | Read review
5 of 5