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Raleigh Marriott Crabtree Valley

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454 Reviews from our TripAdvisor Community

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Houston, Texas
Reviewed 30 April 2016 via mobile

The hotel staff is nice. But that's just about it. I booked the hotel never knew they was in the middle of a mess. Ok I get there I see the remodeling no big deal. The parking lot is so far away from the opening of the hotel. So they have a cart bringing people to and from their cars....

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Helpful?
Thank Angel H
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Angel H, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room. I'm sorry that our new modern room design is not to your liking. We will take your comments under consideration as we continually work to improve our guest experience....

Fayetteville, North Carolina
Reviewed 25 April 2016

We went to this hotel for a weekend North Carolina Lions Convention. I had been there twice previously, but the hotel has been upgraded substantially by $38 million, according to hotel officials. Front desk people were cheery and helpful and offered a hello whenever passing by. We had a first-floor room that was up an incline and away from traffic....

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Helpful?
Thank TarHeelJack
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear TarHeelJack, Thank you for your kind review and recommendation! I’m thrilled to know your convention was a success and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Dan Freeland General Manager

Reviewed 24 April 2016 via mobile

I was so disappointed to visit one of my favorite Hotels recently, on a business trip to Raleigh...they renovated the Hotel and it is now off my list!! Smaller rooms, NO WORKING DESKS in the rooms & very crowded with no room to breathe let alone sit !! While the newness' is tasteful, there was an air of "stiffness" among...

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Helpful?
Thank prostros
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear prostros, I'm very sorry that you did not like our new room design; I regret your disappointment. We appreciate your feedback and will take it under consideration and we make some final adjustments. For this reason, I hope that you will reconsider a return visit. We appreciate your loyalty to the Marriott brand of hotels. Sincerely, Dan Freeland General...

Bloomfield Hills, Michigan
Reviewed 21 April 2016

The room was recently remodeled, in fact it is still in process (not very friendly to getting in and out of building). I have never stayed in a facility where the rooms didn't have desks or chairs (this makes it very hard to do work). When the front desk was asked about this they just responded they didn't believe the...

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Helpful?
Thank HyattHilton
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear HyattHilton, I'm very sorry that our new room design was not to your liking. We appreciate your feedback and will take it under consideration. Thank you for staying with us and for your time in reviewing our hotel. We appreciate your patronage. Sincerely, Dan Freeland General Manager

Reviewed 21 April 2016 via mobile

This was just a huge disappointment. First, the hotel sits on a hill, but the parking is 200-400 yards away down at the bottom of the hill. If you can even find a parking place, you have to walk up the hill. The sidewalk has steps, so the roller board is a problem unless you walk out in the street....

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Helpful?
Thank L D
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear L D, I'm very sorry for your poor arrival experience and I sincerely regret that our amenities were not to your liking. We strive to impress, but we clearly fell short during your visit. We appreciate your feedback as it allows us to serve our guests better. Thank you for staying with us and for your attention to reviewing...

Pune, Maharashtra, India
Reviewed 13 April 2016

I was there in Raleigh for BUisness for 4 days, i was a bit upset when i checked in looking at the renovation going on in the hotel.. but rest of my stay was great.. staff was super courteous and every interaction was pleasant.. right from the front desk to Mr Bill who dropped me to the Airport back ..,...

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Helpful?
Thank Vikram P
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Vikram P, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our great location and friendly service while in town on business. There is no better compliment than a return visit, so we hope to see you again soon. Best, Dan Freeland General...

Berkeley, California
Reviewed 1 April 2016

When we booked the hotel, we were not notify that it is under constructions, starting every morning at 7 am, including Saturday. All the facilities where not available including the pool. Sunday was quite bit had no electricity in the middle of the day when we came for a short rest and a shower. The service people were super nice...

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Helpful?
Thank hagit2016
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear hagit2016, I'm glad that you found our associates friendly, but I sincerely regret how our renovations affected your experience. Our renovations are to be completed this month, so I hope that you will return to experience our finished results. Thank you for staying with us. Sincerely, Dan Freeland General Manager

Ramsey, Minnesota
Reviewed 30 March 2016

Even though the property is be remodeled every staff member I came in contact with was great. They would check to make sure you had everything you needed. If you didn't have something, they would get it to you right away. I hope I get to come back when the renovations are done.

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Helpful?
Thank dmarleau
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear dmarleau, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon. Best, Dan Freeland General Manager

Pawleys Island, South Carolina
Reviewed 22 March 2016 via mobile

We were in town for the NCAA BASKETBALL tournament, although the hotel is finishing up their $45M renovation the staff couldn't have been more helpful and courteous the rooms were very nice and when the construction is finished it will be a beautiful place. As a platinum member all of our breakfasts were complimentary the hotel should be completed in...

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Helpful?
Thank apbayhill
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear apbayhill, Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our new rooms, great location and friendly service. It’s encouraging to hear that our hard work is affecting the guest experience. We look forward to you next visit. Best, Dan Freeland General Manager

Yorktown, Virginia, United States
Reviewed 21 March 2016

Stayed one night and would not do it again. Hotel in total disruption nothing is normal. Will be a beautiful property when completed. Stayed in a new room but sink did not drain correctly and toilet did not flush. Nice TV but no desk and a little too minimal for me. There was a noise in the wall that occurred...

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Helpful?
Thank Jon C
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Jon C, I'm very sorry for the issues you experienced with your guest room during your visit. I regret that our renovation interrupted your stay. Our work is coming to its' completion, so I hope that you will consider a return visit. Thank you for staying with us and we appreciate your time in reviewing our hotel. Best, Dan...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We're redefining the hotel stay here at the newly renovated Raleigh Marriott Crabtree Valley with fresh, innovative, warm and inviting design. Our contemporary hotel has been entirely reborn, including sleek new guest rooms, enticing public spaces, 20,000 square feet of meeting and event space, and a well-equipped fitness center. North Carolina cuisine and specialty cocktails can be had at the brand new BRAISE Contemporary Southern restaurant and bourbon bar. Guest rooms feature amenities such as smart TV's with Netflix and upgradeable Wi-Fi, along with subtle touches of North Carolina in the décor. Weddings shine in our ballrooms and our catering is nothing short of remarkable. Our unwavering commitment to exceptional service shines throughout each guest experience. Your stay will put you within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University. ... more   less 

Additional Information about Raleigh Marriott Crabtree Valley

Address: 4500 Marriott Drive, Raleigh, NC 27612-3365
Region: United States > North Carolina > Raleigh
Price Range: RM636 - RM1,483 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Raleigh Marriott Crabtree Valley 3.5*
Number of rooms: 375
Reservation Options:
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Also Known As:
Raleigh Marriott Crabtree Valley Hotel Raleigh
Marriott Raleigh
Hotel Style:
#20 Business Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Raleigh Marriott Crabtree Valley staff and other travellers.
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Los Angeles, California
Charlotte, North Carolina, United States
Richmond, Virginia

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Questions? Get answers from Raleigh Marriott Crabtree Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors and the front of the hotel give a better view of the mall and was quiet.”
 of 5 bubbles C7860UPjoej, 21 Mar 2017 | Read review
“Ive never had a bad room on the concierge level!”
 of 5 bubbles tlandrey, 7 Mar 2017 | Read review
“Rooms at the back are freer from road noise.”
 of 5 bubbles A4653XMdavidm, 6 Mar 2017 | Read review
“Stay elsewhere”
 of 5 bubbles Caleb42, 30 Jan 2017 | Read review
“Request a room with a desk if you would like one.”
 of 5 bubbles DeniseFromOttawa, 20 Nov 2016 | Read review
5 of 5