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Sheraton Changsha Hotel

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#2 of 1,375 Hotels in Changsha
Certificate of Excellence
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Sheraton Changsha Hotel
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1,003 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Madrid, Spain
Reviewed 2 days ago NEWvia mobile

I've been in this hotel several times for business and it's probably the best place in Changsha. I had a health problem and the hotel staff managed everything for helping me. Internet works fine, which is hard to find in Changsha hotels, and the staff speak good English, which is also hard to find. Summarizing, very good experience.

Thank Neodidimo
Singapore, Singapore
Reviewed 4 weeks ago

This hotel offers excellent comfortable,quiet and clean room. The hotel serves delicious breakfast, lunch and dinner with very reasonable room rate. The hotel staff are very polite and helpful. This Sheraton Hotel is one of the few hotels that I gave full marks without any negative comments.

Thank bay328
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear bay328, Thank you so much for your positive comments at Tripadvisor. We are so glad to get your full marks, that is grateful! It is our pleasure to have provided you such a memorable stay. We are looking forward to welcoming you back for your next trip in Changsha. With best regards

Amsterdam, The Netherlands
Reviewed 18 October 2016 via mobile

Room style very plain but clean and comfortable! The breakfast has everything that is necessary and the service is excellent. Also the freshness is great, specially western breakfast all fresh prepared in the open kitchen. Frontdesk staff very professional and friendly! Location is great if you consider to visit the city center. A comfortable choice in changsha!

Thank Stefan H
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear Stefan H, Thank you so much for your nice comment! We are so glad to know you had a memorable stay here with us. Thank you for mentioning our room, breakfast, fronddesk and location, your positive words and recommendation makes us grateful. Wish you had a pleasant in Changsha and hope to see you again in the near future~...

Reviewed 9 October 2016 via mobile

A guest experience begins with a "query", as most people will check or email the reservations to find out rates etc and make the necessary comparison before booking. Well, all I can say is this hotel had me at "Dear Mr Ang...", reservations were detailed and accommodating. Angel who handled my query was professional and yet displayed a level of...

Thank derekang1980
Reviewed 14 August 2016

If you look at my other reviews, you'll notice that almost all of them are "Very Good" or "Excellent." It's rare that I give an "Average" or a "Poor" review, but I feel very strongly about this one. I stayed at the Changsha Sheraton on Furong Road for about five days on business in August. I knew that being in...

Thank HongKongSojourner
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear HongKongSojourner, Thank you for taking the time to express your thoughts regarding our hotel - Sheraton Changsha Hotel. It is regrettable that our hotel customer service are did not live up to your expectations. I sincerely apologize if you may have experienced any inconvenience. We take our guest comments very seriously and always strive to provide comfortable and friendly...

San Francisco, California
Reviewed 11 August 2016

Pros: Locations, close to the city center. Cons: Hands down the worst SPG experience so far. Very disappointed as a loyal SPG platinum member. -Terrible service. No upgrade at check in. Next morning I was told breakfast was not included because no record showing I'm a platinum member. Checked with front desk, they argued that I was suppose to go...

Thank caoyingqun
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear caoyingqun, Thank you for your review and constructive feedback which we use as an integral part of our ongoing drive for improvements. We are extremely disappointed to know of your subpar stay experience with us. Please accept our apologies. As it is important that we follow through with a resolution. Thank you again for sharing your valuable feedback and...

Shanghai, China
Reviewed 31 July 2016

Check in and check out was quick and professional the hotel is well kept but a bit old the furniture in the room are in good shape but outdated. the bed was comfortable the shower was good with hot water and pressure, service at this hotel is great the staff are very helpfull and speak well english.

Thank Mashgiach
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear Mashgiach, Thank you so much for your nice comments here, we are so glad to receive your positive feedback about our guest room and professional service. Wish you had a pleasant trip with us and hope to see you again in the near future~ Warm regards, Wilson Lum General Mananger

Oslo, Norway
Reviewed 14 July 2016

The standard rooms are not particularly big, but I would say they are quite practical and offer a good city view from high floor rooms if the outside air quality allows . . The sleep quality is very good, super beds and fresh linen despite the warm/humid weather outside. Expect some sounds (read: honking the horns) from the busy streets...

Thank misterolf
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear misterolf, Thank you so much for your nice comments here, we are so glad to receive your positive feedback about our guest room, service, food and beverage. Wish you and your family had a pleasant trip with us and hope to see you again in the near future~ Warm regards, Wilson Lum General Mananger

Reviewed 25 June 2016

Good location and pleasant rooms. A minor Air Conditioning problem, which was fixed quickly. Staff was quite nice and helpful. Was a standard Sheraton experience. Wish the Hotel Restaurants offered a menu that was more suitable for a single traveller that was not a buffet. A Hunan Set Lunch or Dinner Tasting Menu would have been great.

Thank CroqueMomo
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear CroqueMomo, Thank you so much for choosing Sheraton Changsha as your travel experience. We are so pleasant to know you enjoyed your stay with our warm service, good location and nice room. Hope you had a wonderful memory here at Hunan just like the hot weather and spicy taste. Meanwhile, thank you for your good suggestion about the single...

Hong Kong, China
Reviewed 8 June 2016 via mobile

stayed 2 nights for business. check in was swift and efficient. my room was on high floor, spacious, correctly appointed and clean. Bathroom is large and could be nice except for the water escaping the shower area and making for a very wet and super slippery floor. Quite dangerous and unfortunately a common defect of local Chinese hotels. Pool was...

Thank hkfrenchie
Sunnie_Ding, Manager at Sheraton Changsha Hotel, responded to this review

Dear hkfrenchie, Thank you for your wonderful feedback. We are delighted that you had an enjoyable holiday at Sheraton Changsha Hotel. We appreciate you taking time to provide a review of your recent stay and we are pleased that you enjoyed our room, swimming pool and nice service. Of course, thank you so much for giving us detailed and sincere...

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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Sheraton Changsha Hotel

Address: No.478 Furong Middle Road, Section 1, Yunda International Plaza, Kaifu District, Changsha 410005, China
Region: China > Hunan > Changsha
Price Range: RM399 - RM607 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Changsha Hotel 4.5*
Number of rooms: 380
Reservation Options:
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Also Known As:
Sheraton Changsha Hotel Hunan, China
Changsha Sheraton
Hotel Style:
#2 Business Hotel in Changsha
#2 Luxury Hotel in Changsha
#11 Best Value Hotel in Changsha
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Changsha Hotel staff and other travellers.
1 question
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Greensboro, North Carolina

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Questions? Get answers from Sheraton Changsha Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room that are not facing the main road to enjoy quietness.”
 of 5 bubbles bay328, 10 Nov 2016 | Read review
“Higher up is better, but no matter what you are on a main artery that is backed up all day.”
 of 5 bubbles HongKongSojourner, 13 Aug 2016 | Read review
“Climb as high as you can !”
 of 5 bubbles misterolf, 14 Jul 2016 | Read review
“Being an SPG member at a Sheraton Hotel gets you a better room and amenities.”
 of 5 bubbles CroqueMomo, 24 Jun 2016 | Read review
“Rooms on the south side are quiete”
 of 5 bubbles 1849340616, 17 May 2016 | Read review
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