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Jardine Motel

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04/06/2017 05/06/2017
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67 Reviews from our TripAdvisor Community

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Showing 67: English reviews
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Townsville, Australia
Reviewed 14 March 2017 via mobile

Had booked a business trip and had stayed at the Jardine previously and although it wasn't wonderful it certainly wasn't anything like this trip. It is in remote place but that is no excuse for the condition it is in. Other than the smell of chlorine which obviously wasn't used to clean anything the room, the room looked ok but...

3Thank AndrewGisinger
Front_Office_04, Front Office at Jardine Motel, responded to this review

Sir, we appreciate your stay with us was a deeply unhappy one for you. We have taken internal action to prevent this happening again. Unfathomably, at no time during your stay did you mention to the Front Desk even One of your concerns. Interestingly your main concern is with the item most difficult to verify, dark coffee cups. During your...

Rockhampton, Australia
Reviewed 4 February 2017 via mobile

The restaurant food quality is great! See photos. However everything else about this place leaves a lot to be desired. Each day I saw Jardine staff (ready to start their shift) standing at the Buffett area eating directly off the fruit platter & one day I witnessed two staff making their toast & jam directly on the bench in front...

1Thank FlossyWorld
Front_Office_04, Public Relations Manager at Jardine Motel, responded to this review

We are pleased you had such a positive experience with our food and facilities. Your compliments have been passed to, and read by, the kitchen brigade and the groundsman. Your TV will work only if you activate the electricity in your room. The problem with your air-conditioner 20 times each day, was due to the electricity not being properly activated...

Reviewed 18 November 2016

We were sold a basic room for $250 we understand TI is remote and have stayed on the island before so we had a fair idea. However, the room was dirty, mouldy bathrooms, breakfast included meant you had to pay an extra $4 for coffee, no fruit or alternative milk...we thought ehh it is what it is outrageous but done...

6Thank Jo N
Front_Office_05, Front Office at Jardine Motel, responded to this review

False reviews, for which a payment or favour has been extracted from junior staff, is very naughty and you should not be doing this. Your only problem with our property was you wanted a free gift, and you bullied a junior Front Office girl to present you with a gift voucher, or else you would write a horrid review. It...

Reviewed 12 October 2016

The room was clean and tidy, although very basic for the price paid. The hotel has shocking customer service. Lots of temporary staff feeds into the quality of service. Check-in was slow and cumbersome. The restaurant struggles with only one staff member trying to look after everyone. Breakfast was dismal with bain-marie food having only bacon and sausages on display....

Thank Darren T
Front_Office_05, Front Office at Jardine Motel, responded to this review

Sir, we are very sorry your stay with us was so distressing. We apologise for the check-in experience, processing and checking in a Qantas planeload of people who arrive all at once does put some pressure on our Front Office. We are sorry you found this a distressing experience. We are sorry you found breakfast to be overcooked, for the...

Brisbane, Australia
Reviewed 8 October 2016

Room number 4 is on the ground floor right next to the kitchen, which is noisy from very early to very late. The room was not clean & the ceiling mouldy. The small room air conditioner was too noisy to sleep by. The room also overlooks the pool with deckchairs right outside so other's conversations are overheard, especially when alcohol...

2Thank Harry P
Front_Office_04, Guest Relations Manager at Jardine Motel, responded to this review

A pool view being presented as if it were a negative. Congratulations! You break new ground with that piece of logic. Alas for your review, the tour operator has no record of you. Furthermore the tour operator's recollections (in writing) differ markedly from the account you give.

Brisbane, Australia
Reviewed 4 October 2016

I liked the Jardine - the rooms were open, and clean and I did not feel closed in like some motels. The bed and pillows were comfy, and toiletries were provided. Sure it was no five star hotel, but the staff were friendly and I felt safe and secure. What more could you ask for in such an idylic setting....

Thank WomanfromOz
Canberra, Australia
Reviewed 2 September 2016 via mobile

I stayed at this motel for two nights, as part of a tour. The room was basic, and could use a refurb, but the bed was comfy, and the space adequate. A nice touch was providing separate towels in the room for the pool. This made it easy to enjoy an afternoon swim. The pool itself is small, but in...

Thank flapjack_the_puffin
Sydney, Australia
Reviewed 22 August 2016

Jardine motel has charged me an extra $649.60 on top of the $142 they charged me for my room for one night. I've sent numerous emails to them to return it, but they keep refusing to return it, denying they've made the 2 charges.

12Thank Rob D
Moncton, Canada
Reviewed 12 August 2016

We stayed a night at the Jardine Motel on Thursday Island recently. What’s to say? It’s clean, quiet, basic motel standards that you would expect anywhere in the world, location is excellent right on the water, the restaurant serves decent enough food and we got a good night sleep there. Try it for yourself but we liked it just fine.

1Thank JGDynamo
Melbourne, Australia
Reviewed 7 August 2016

Food ok but because they cater for big groups you have to wait quite a while to be served. One of our group ordered steak and it was nearly raw. Curry fine. Really the meal we had at the Torres pub was better. Restaurant clean and welcoming

1Thank MelbourneCazzie

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Hotel & Grounds (4)
View from Room (1)
Bathroom (1)
Room/Suite (4)
Pool/Beach Area (1)
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04/06/2017 05/06/2017
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  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Room Service

Additional Information about Jardine Motel

Address: Normanby St / Victoria Pde, Thursday Island, Queensland 4875, Australia
Region: Australia > Queensland > Thursday Island
Also Known As:
Jardine Hotel Thursday Island
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Questions & Answers

Here's what travellers have asked, with answers from Jardine Motel staff and other travellers.
4 questions
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Questions? Get answers from Jardine Motel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the hotel further along the road would be better”
harryp227, 7 Oct 2016 | Read review
“Beware there is no lift to the second floor.”
WomanfromOz, 3 Oct 2016 | Read review
“ocean view - although expensive for what's on offer”
CausticComment, 11 Jun 2016 | Read review
“get one of the ground floor if you have large bags”
MarisaH237, 13 Apr 2016 | Read review
“You will have to carry your cases up the stairs if you get a room on the second floor. Avoid above the restaurant.”
LizzieSmiles, 29 Nov 2015 | Read review
5 of 5