We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Country Inn & Suites by Carlson, Shelby NC

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Country Inn & Suites by Carlson, Shelby NC
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

82 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 81: English reviews
Start your review of Country Inn & Suites by Carlson, Shelby NC
 Click to rate
Mayodan, North Carolina
Reviewed 20 March 2017

We spent 2 nights here. The room was large. The king sized bed was comfortable. The pillows were not very comfortable. They were noted as firm and soft but neither was particularly firm. The continental breakfast was very good. The breakfast hostess was friendly and took pride in telling us she has been there for many years. Desk clerks were...

 Report
Helpful?
Thank Jean T
Reviewed 13 March 2017 via mobile

Firstly customer service is GREAT, however the room on the other hand is not what I expected out of the holiday inn. Upon entrance there pungent smell like someone just used the bathroom, speaking of the bathroom the tub had a dirty ring around it, there is a refrigerator which was not cold, I suggest u bring ur own pillows...

 Report
Helpful?
Thank Maggie J
Atlantic, North Carolina
Reviewed 20 December 2016

Room was fair. Good refrigerator, microwave and TV. Bed was comfortable. The room was fairly clean but a little dusty in places. We had a parade of ants on the inside door frame going down to the trash can. Wasn't a big deal and the front desk took care of it.

 Report
Helpful?
Thank damondowneastnc
Reviewed 16 November 2016 via mobile

Awesome time great staff always a pleasure check in was smooth and easy check out was great and breakfast for the snoozapoolooza was great late check out no problem I am a repeat costumer for sure great job

 Report
Helpful?
Thank Wayne S
NC
Reviewed 24 October 2016

Was at a weekend activity at the nearby fairgrounds and just needed a place to sleep for the night - check in was fine but after settling in for the evening and hoping to watch a little TV, was disappointed to find out the TV wouldn't turn on - I finally figured out it was unplugged (why?). Then when I...

 Report
Helpful?
Thank Eswau
IHGService, Guest Relations Manager at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear Eswau, I appreciate your post regarding your recent stay at our hotel. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. I regret to read that your stay at our property was only average. I am sorry for the not meeting your expectations when it comes to the...

Reviewed 6 September 2016

I'm usually very attentive to pointing out the very best things I can find when I review a travel experience. I'm sad to say we were completely astonished by this stay. We booked through Expedia, so I've learned not to expect too much when booking third party as a "flow through" booking. The only king room available was a handicap...

 Report
Helpful?
Thank sunnysuzanne
IHGService, Guest Relations Manager at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear sunnysuzanne, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. It is nice to see your perfect rating on the location. However, we are truly sorry for falling short of your...

Ernul, North Carolina
Reviewed 28 July 2016 via mobile

Good night stay very clean and friendly would definitely stay here again.I will recommend all my friends if they are ever in Shelby to stay here and its in a very good location next to the Cleveland County Mall for one's that like to shop.

 Report
Helpful?
Thank lemfelton
Reviewed 6 July 2016 via mobile

Room was one with 2 queen beds. Nice sized. Beds were clean and comfortable. Very hot and humid in the area, but the air conditioner kept room very cool. Quiet in the halls and corridors. No issues with parking even though it was a holiday weekend. Staff was very friendly and helpful. Ruby Tuesday's was in walking distance. Plenty of...

 Report
Helpful?
Thank willows100
Christy S, guest services at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear Willows100, Thank you so much for the kind review of our hotel. We do hope you will visit us again soon!!

Reviewed 3 July 2016 via mobile

Very nice very clean hotel. Continental breakfast. And right beside a little strip mall and lots of restaurants. Great place to stay and very affordable. Very nice staff front desk person was very helpful and kind as well as the house keeping staff. Our room was huge and had a very big bathroom. Exec. King suite.

 Report
Helpful?
Thank Cameron G
Christy S, guest services at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear Cameron G, Thank you so much for the great review of our hotel. We do hope you will visit us again when you are back in the area!

Clayton, North Carolina
Reviewed 28 June 2016 via mobile

The good. The people are very friendly, rooms are clean even if housekeeping is spotty. One day room cleaned beautifully, next day only got bedding tucked back under the mattress. The is bed pretty comfortable (I've slept on better and on much worse) and the water pressure in the shower is good. It's a very nice gesture on their part...

 Report
Helpful?
Thank denise b
Christy S, guest services at Country Inn & Suites by Carlson, Shelby NC, responded to this review

Dear Denise, I would like to first apologize for the issues you had to deal with. These are not typical issues with our hotel. I did share this review with all of our staff. We do hope you would be willing to visit us again and let us make this up to you as it seems we fell short of...

67 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (22)
Viewed
Room/Suite (11)
Viewed
Bathroom (6)
Viewed
Dining (1)
Viewed
Hotel & Grounds (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (45)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (10)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Shelby
0.1 km away
Hampton Inn & Suites Shelby
0.6 km away
Comfort Inn Shelby
Comfort Inn Shelby
#6 of 8 in Shelby
35 reviews
3.3 km away
WoodSpring Suites Charlotte Shelby
Show Prices
Show Prices
Show Prices
7.5 km away
Days Inn Shelby
Days Inn Shelby
#5 of 8 in Shelby
168 reviews
14.8 km away
Holiday Inn Express Kings Mountain
15.2 km away
AmericInn Lodge & Suites Boiling Springs - Gardner Webb University
AmericInn Lodge & Suites Boiling...
#1 of 1 in Boiling Springs
90 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
It s Destination Cleveland County for unexpected Historic Treasures and Scenic Pleasures such as Broad River Greenway, Gardner Webb University,, Harvest Works, Firehouse Cook-off and Hurst Jaws of Life,Historic site of a turning point in the Revolutionary War, hometown to Earl Scruggs and Don Gibson.Holiday Inn Express Shelby welcomes you to our 100% smoke free hotel! Shelby, dubbed 'City of Pleasant Living', is convenient to Charlotte, Hickory and Asheville, NC, Greenville and Spartanburg, SC.Take a walk through time; visit our restored & operational award winning antique carousel and train, or enjoy a tour through one of our art galleries or wineries. Holiday Inn Express Shelby is located on Highway 74 adjacent to Cleveland Mall. Enjoy our seasonal outdoor pool, business center and fitness center on-site. Take advantage of complimentary access to Dover Foundation YMCA and their full service facility. For our guests who Stay Smart , enjoy the Express Start hot breakfast including cheese omelets, scrambled eggs, bacon, sausage and gravy with biscuits daily from 6:30 AM-9:30 AM, guest reception Tues-Wed-Thurs 6:00-7:30 PM. ... more   less 

Additional Information about Country Inn & Suites by Carlson, Shelby NC

Address: 2001 East Dixon Boulevard, Shelby, NC 28152 (Formerly Holiday Inn Express Shelby)
Region: United States > North Carolina > Shelby
Price Range: RM462 - RM652 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Country Inn & Suites by Carlson, Shelby NC 2*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, IHG and TripOnline SA so you can book your Country Inn & Suites by Carlson, Shelby NC reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Shelby Hotel Shelby
Holiday Inn Shelby
Shelby Holiday Inn
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites by Carlson, Shelby NC staff and other travellers.
2 questions
Ask a question
Questions? Get answers from Country Inn & Suites by Carlson, Shelby NC staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor was nice.”
damondowneastnc, 19 Dec 2016 | Read review
“Stay next door at the brand new Hampton Inn.”
sunnysuzanne, 6 Sep 2016 | Read review
“lower number rooms are quiet rooms for a number of obvious reasons...”
  • room 202
  • room 202
  • room 202
  • room 202
  • room 202
  • room 202
  • room 202
  • room 126
view-with-a-room, 26 Mar 2016 | Read review
“I can't imagine any of the rooms to be any better than others...”
johnmW8017VR, 2 Jan 2016 | Read review
“Elevator was a little shaky, so you may want to take the first floor”
Brentsview, 30 Dec 2015 | Read review
5 of 5