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Holiday Inn Express & Suites Sylva Western Carolina Area

26 Rufus Robinson Rd, Sylva, NC 28779-9558
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Traveller (39)
Room & Suite (24)
Dining (10)


#2 of 7 hotels in Sylva
Visit the Holiday Inn Express® Hotel & Suites Sylva - Western Carolina Area and rediscover the power of nature as you relax in the heated pool or spa and gaze out over the majestic Great Smoky Mountains. Situated in Sylva this hotel's location is a wonderland of awe-inspiring scenery and only nine miles from Western Carolina University and minutes from the Great Smoky Mountains Railroad in Bryson City. The hotel's location is every outdoor enthusiast's dream. From the beautiful Blue Ridge Parkway to the Great Smoky Mountains National Park, lodging at the Holiday Inn Express® makes it easy to explore the most stunning natural treasures in the mountains. You can begin each day with a delicious and complimentary, hot breakfast bar featuring signature Cinnabon sweet rolls. Transform an ordinary visit into an unforgettable vacation. Book now!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Photo copier / fax In business centre
BBQ facilities
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Interconnected rooms available
Flatscreen TV
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
260Reviews4Q+A49Room tips
Traveller rating
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Kathleen wrote a review Nov 2021
Joplin, Missouri514 contributions86 helpful votes
This hotel was quiet and right off the highway. It's also near the entrance to the Smokey Mountain National Park. The room was very clean and the folks at the front desk were great. They had a nice selection for breakfast, and the tables were distanced so that we felt comfortable eating there.
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Date of stay: November 2021
Jayjotx wrote a review Oct 2021
Mineral Wells, Texas37 contributions36 helpful votes
My hubby and I stayed here on a Sunday night. We made reservation online and booked a king executive suite. The hotel and grounds were very clean. The young lady at the desk was very pleasant and made us feel welcome. Our room was big and clean. We loved the bed and bedding. The tv has direct tv and was great. There was a mini fridge and microwave. The shower pressure was also great. The breakfast was all pre package except the oatmeal. We had the oatmeal which was prepared and really good. We toasted a bagel and then microwaved French toast and sausage biscuits. We really enjoyed the breakfast. We would definitely stay here again!!!!!
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
Robert M wrote a review Aug 2021
Atlanta, Georgia39 contributions60 helpful votes
Just your typical, run-of-the-mill HIE in Sylva. Quick check in, easy access to downtown Dillsboro and Sylva, and mostly clean room. The motorhome graveyard in front of the hotel that other reviews mention is still there. There were a few hairs noted on the bathroom floor that weren’t mine, and the carpet had a damp spot near the closet area when I first walked into the room. Everything else was fine.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Turn into the hotel near the motorhome graveyard.
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aphill95 wrote a review Jul 2021
Lyman, South Carolina103 contributions6 helpful votes
Stayed for a couple nights for a quick mountain getaway and to give the kids some pool time before they go back to school. The staff was very friendly and went above and beyond to ensure we had an enjoyable stay--even going as far as asking if the temperature of the hot tub was warm enough. Speaking of pool, it was crystal clean! Even though they are still not doing full breakfast (COVID,) the choices were still good--danish, muffins, oatmeal, and even microwavable sausage biscuits. We stayed in one of the suites and it was HUGE. Plenty of room for a family of six. The Subway/gas station near the hotel is also a major plus. If you like beer like me, plenty of options for local and imported brews on sale. If I have one complaint, it was the junk yard on the property.. It's just..weird.. But this did not deter from a good stay--my son was fascinated by the old helicopter. Great stay, will definitely be back!
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Date of stay: July 2021
Room Tip: If you have a large family, get a suite. They're huge!
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thebusyone wrote a review Jul 2021
Florida191 contributions116 helpful votes
We stayed at the Holiday Inn Express for one night in July, and I did not feel the quality of this hotel matched what I expect when I book one of their properties. Pros for the property were that it was clean and the staff was friendly and tried to be helpful. My disappointment was in the actual size of the room I booked. The room was the smallest I have ever had at any Holiday Inn facility. The two beds took up the entire length of one side of the room. There was enough space to walk beside the bed, but not enough room for any additional furniture. A small table with two straight back chairs lined the other wall next to the dresser. The two chairs were uncomfortable, and there was no other seating option in the room except the beds. We only stayed overnight so we made do with sitting on the edge of the bed, but it would be very uncomfortable to stay in the room for more than a day because of the seating limitations. I felt I would have had a room just as good as this one at the lower brand hotel across the street, and it was about $25 cheaper. I book with IHG because I expect consistent quality, but this room just did not match that expectation.
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Date of stay: July 2021
Sleep Quality
Room Tip: Ask if any suite rooms are available to get a slightly larger room.
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Steven wrote a review Jul 2021
Memphis, Tennessee40 contributions8 helpful votes
We were here visiting our oldest son, who is an actor at the Unto These Hills theatre. We stayed for two nights the weekend of the 4th of July and I was beyond pleased with the service we received while here. Check-in was a breeze and the front desk clerk was very friendly and made sure we had what we needed. My wife is on a knee scooter and crutches due to a broken foot and our room was spacious and comfortable, the water pressure in the shower was good and hot. There is a piece of property next door that is home to a bunch of burned-out and abandoned RVs which is odd and something you wouldn't expect the hotel would enjoy being there, but it really doesn't affect the hotel stay so it didn't really bother me. Breakfast is still the grab-and-go kind. Fruits, muffins, Nutri-Grain bars and oatmeal are the offerings with juices and coffee. Don't come right now expecting to get eggs and bacon or sausage in the morning when you wake up. Like I said...overall a pleasant experience.
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Date of stay: July 2021
Travellingdame wrote a review May 2021
Atlanta, Georgia97 contributions68 helpful votes
Hotel is serviceable but strange. There are a bunch of derelict RV’s RIGHT beside it for no apparent reason - in other words a junkyard, at best a storage area? Also beware that an “executive suite” gets you a couch … still an *extremely* small room. Re breakfast - signs saying eggs, but no boiled eggs. Also - no milk, so if you have kids, bring your own. When asked why, an employee said “because they won’t let us carry it yet.” When asked why, no idea. Maybe something to do with covid?? Who knows…. Stayed during gas/pipeline terrorist hack, and lines to the gas station were allowed to block the driveway to the hotel. Staff were unconcerned. Had to drive our car off road just to get in, but whatever. Don’t want to be all negative, so I will say that the sheets are very soft and high quality, and the staff was nice if taking life with a relaxed attitude… lol. Fine, just don’t expect the Ritz.
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
Response from IHG Service, Owner at Holiday Inn Express & Suites Sylva Western Carolina Area
Responded 31 May 2021
Hi Travellingdame, Thank you for taking the time to post a review following your stay. I am happy you found the bed amenities to be good. A warm and friendly atmosphere makes such a difference when you’re away from home. I am sorry you found the hotel area, room dimension small, the level of customer service less accommodating, and the breakfast poor. In response to the Covid situation, we had to reduce our offerings to promote the safety of our guests and employees. Your feedback is valued as it is a vital way for us to improve our amenities and services. I have shared this with the hotel management for review. Should your travels bring you back to the area we hope to welcome you back again soon. Warmest regards, Zel N. Case Manager IHGService
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rachie0019 wrote a review Apr 2021
Asheboro, North Carolina45 contributions7 helpful votes
I am a faithful Holiday Inn stayer. I will book an IHG hotel over anything else. My husband & I decided to have a little getaway to Sylva for the weekend and I booked this hotel. I was a little unsettled to find the parking lot is shared with some sort of run down RV mechanic shop. I’m actually unsure what it is really. But there’s at least 20 broken down RV’s right in left side of where you turn in for the hotel. Not a good look. Very, very strange. We got to our room and everything was clean. Thankful for that! However, we booked a room with 2 queen beds and it was 100% 2 double beds. Not queens. My husband and I ended up sleeping SEPARATELY due to the fact of having no room. And to top it off, the beds were so incredibly hard and uncomfortable. I wanted to like this place so badly but I was very disappointed.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
Response from IHG Service, Owner at Holiday Inn Express & Suites Sylva Western Carolina Area
Responded 17 Apr 2021
Hi rachie0019, I'm glad you chose our hotel for your visit to Sylva. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the parking, beds comfort, and bed sizes. Trust that I alerted our management about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein V Case Manager IHGService
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Charles M wrote a review Feb 2021
1 contribution
We had a great time. The room was very clean and the staff wonderful. It was so nice for the kids to watch the snow fall as we were in the pool. Next morning we were out in the front yard throwing snow balls and building snow men. Thank you for making our stay great.
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Date of stay: February 2021
Sleep Quality
gipsygman wrote a review Oct 2020
Hartford, Connecticut72 contributions39 helpful votes
I booked a few nights at a "cute lil cabin in the woods", only to find out that it had no internet. My plans have changed and it's been raining for the last 24 hrs, so I drove a few miles into town and found this Holiday Inn. I told the manager my situation and explained that I am a rewards member and they are treating me like a king! Let me connect, use the bathroom and even offered fresh hot coffee. My plans of this weekend may have totally derailed, but it's nice to know that there are still friendly people willing to help.
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Date of stay: October 2020
1 Helpful vote
US$129 - US$211 (Based on Average Rates for a Standard Room)
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Holiday Inn Express Hotel & Suites Dillsboro
United StatesNorth CarolinaNorth Carolina MountainsJackson CountySylva
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Frequently Asked Questions about Holiday Inn Express & Suites Sylva Western Carolina Area
Which popular attractions are close to Holiday Inn Express & Suites Sylva Western Carolina Area?
Nearby attractions include Jackson County Public Library (2.4 km), Nancy Tut's Christmas Shop (1.0 km), and Dogwood Crafters (1.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Sylva Western Carolina Area?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Sylva Western Carolina Area?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Sylva Western Carolina Area?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Holiday Inn Express & Suites Sylva Western Carolina Area?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Sylva Western Carolina Area?
Conveniently located restaurants include Haywood Smokehouse, Innovation Brewing, and Boots Steakhouse.
Are there opportunities to exercise at Holiday Inn Express & Suites Sylva Western Carolina Area?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Sylva Western Carolina Area?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Sylva Western Carolina Area offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Sylva Western Carolina Area?
Many travellers enjoy visiting Oconaluftee Indian Village (13.5 km).
Is Holiday Inn Express & Suites Sylva Western Carolina Area accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.