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Holiday Inn Express & Suites Sylva Western Carolina Area

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Traveller (48)
Room & Suite (35)
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About

#2 of 7 hotels in Sylva
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We are currently undergoing full renovations and have completely renovated the guest rooms and we are now in the dining room. Breakfast is still avail.. Visit the Holiday Inn Express® Hotel & Suites Sylva - Western Carolina Area and rediscover the power of nature as you relax in the heated pool or spa and gaze out over the majestic Great Smoky Mountains. Situated in Sylva this hotel's location is a wonderland of awe-inspiring scenery and only nine miles from Western Carolina University and minutes from the Great Smoky Mountains Railroad in Bryson City. The hotel's location is every outdoor enthusiast's dream. From the beautiful Blue Ridge Parkway to the Great Smoky Mountains National Park, lodging at the Holiday Inn Express® makes it easy to explore the most stunning natural treasures in the mountains. You can begin each day with a delicious and complimentary, hot breakfast bar featuring signature cinnamon rolls. Transform an ordinary visit into an unforgettable vacation. Book now!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Photo copier / fax In business centre
BBQ facilities
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Microwave
Flatscreen TV
Bath / shower
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Family
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
268Reviews4Q+A50Room tips
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AngelKarim M wrote a review 26 Feb
1 contribution
DO NOT BOOK THIS HOTEL!!! I called and cancelled my reservation for 1/26-1/28 bc my son’s team decided to change hotel locations. First call was made 1/20. I noticed I didn’t receive a confirmation for cancelling. I called again 1/24. I am also a member. The person I spoke to assured me that the reservation was cancelled. They even checked to see through my member number. They said I had NO upcoming reservation at this hotel or anywhere. I took her word for it. BIG MISTAKE!! Sunday I was charged as a no show 329$ and change. I have called customer service (multiple times) a case was created. I shared dates of calls, time and length of calls and the number dialed. I was told to call the hotel Monday morning (1/29) and a manager would be able to help me with a refund using the case #. Well Monday morning came and Brandy the manager answered and refused to take the case number. She blamed me that I wasn’t talking to the hotel directly even though I called the number for the hotel and wasn’t aware the the prompts take you to a call center. FYI she said 5 was the only way to talk to the hotel directly which isn’t a prompt. 0 only works half the time the other times it hangs up. She also told me confirmations are not emailed, they don’t do that. Brandy hung the phone up in my face. I called customer service telling them what happened. They had a back and forth while I sat on hold. Then I was assured by customer service that the manager (not brandy) was processing a full refund beginning Feb 1. It should take 7-14 business days. Well more phone calls made around day 15 where I was told it’s in process but may take 2 business cycles but no real answer what that meant. I called again today same number and case number. GUESS WHAT the management isn’t processing the refund. They never reached out to tell me any of thus. They have not even had a conversation of any kind with me to hear by side. Now I’m out the money and have to dispute it with my bank. The entire thing blamed on me. No accountability to the hotel for any of it including saying they’d process a refund and then not. They said they record phone calls but won’t check the recording. Refused my times and call lengths for the 2 times I called for cancelling. Customer service does nothing besides thank me 4 times per phone call (we are at 9 calls and hours of time) for being a “valued customer”. How is that valued in any way?? So my advice record everything keep a file bc they take your money and do not care in any way about the customer. Such a disappointment. Now I am out 330$ and truly have lost all respect for IHG hotels as a whole. I will 100% never use them again. Their customer service is less than useful and basically is just told to say thank you and apologize a ton.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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HeidiM929 wrote a review Oct 2022
Cincinnati, Ohio268 contributions114 helpful votes
Hotel's Favourite
This hotel surprised us. It was clean and quiet. The staff was helpful and friendly. The beds were very comfortable and the sheets were smooth and soothing. We slept so well. Breakfast was plentiful with egg white omelets, bacon, cinnamon rolls, oatmeal, some fruit, etc. We thought it was good! We will be back!
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amanda D wrote a review 24 Feb
Knoxville, Tennessee9 contributions
We stayed overnight at HIE Sylva to attend a college open house at WCU in the morning. The room was very clean and comfortable including the bed linens, pillows and mattress (and I am VERY picky about such things). We could hear a ton of road noise that made it difficult to sleep as well as lots of banging around and plumbing noises from other rooms during the night. When I plan a trip, I place a lot of value in a hotel breakfast and paid extra to have additional people in the room so we could eat in the morning. Our plan was to get downstairs in the morning to eat, return to our room to grab our belongings and head over to WCU for a full day of college touring and information sessions. We got downstairs around 8:15am to eat and grabbed a table. It looked as though there was plenty of food based on the labeled containers, but that was not the case. The pancake station had the batter/syrup/butter but the machine was broken so no-one could make pancakes. The cinnamon roll area was empty, the breakfast sausage was empty, the fruit bowl was empty, the oatmeal had the toppings out but was so dried out and stuck to the bottom of the container that it wasn't edible and although there was cereal, there was no milk to go with it as that was empty, too. Of course, they were also out of cups to get a drink. They did have a few picked over breads, a very nasty omelette, a couple containers of yogurt and sausage gravy. I thought we would wait because surely everything would be replenished soon, right? Wrong. We waited half an hour and nothing. I finally went to the front desk to let them know the issue with the breakfast and was told there was only one worker and more food would be out soon. We waited another 15 minutes and an elderly woman shuffled out of the back with some sausage (2 vegetarians in our group). I gave up and went to our room to get our stuff and when we came back down, I saw cinnamon rolls! I grabbed one only to discover it was still frozen on the inside. Certainly in the over 45 minutes from when we first came down to eat there was time to heat the cinnamon rolls? Nope. We left and had to go rush over to the academic fair at WCU and had no time to grab something else to eat. My daughters and I trudged around the campus for hours on an empty stomach. This was such a disappointing end to what would have been an alright stay otherwise and it really messed up our plans for the day given how starving we were. They really need to hire more people for weekend breakfast service as the food and breakfast area staffing was insufficient at best.
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Date of stay: February 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tim L wrote a review Jul 2023
Jefferson, Georgia1867 contributions227 helpful votes
+1
I was checked in by Ms Frankie Gagon. The hotel was under renovation but was very clean and looked new. We had some trouble getting key cards to open the room door but worked well on all other doors. There was an envelope in the room from “Management” soliciting a $1.00 tip for our stay. We are so glad this is a hotel and not an animal kennel (perhaps it will retain that new look)! On the morning of our departure and after a satiating breakfast, the receptionist was very polite and most helpful. I highly recommend this facility, especially given the quiet night’s rest we had.
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Date of stay: July 2023
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Yrene R wrote a review Mar 2023
1 contribution
Worst customer service with no clue on the ADA law put in place to protect handlers and their service companions. Discrimination at its finest to both human and animal. Never returning. Horrible franchising.
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Date of stay: March 2023
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Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Brandy Johnson, General Manager at Holiday Inn Express & Suites Sylva Western Carolina Area
Responded 2 Apr 2023
I am so sorry that you were told the wrong information. The guest stated she had a dog with her that was not yet trained as a service animal, but she trained service animals that is when we asked for her trainers ID and if she had it we would overlook the fact that the dog was not yet trained. She got upset and told me it was illegal for me to request her ID and I informed her that I was not asking for proof that the dog was a service animal as she already said it was not. I was asking for something that showed me she trained service animals so that I could check her in and feel comfortable that she as a trainer could manage the dog. With us under going full renovations and have a construction crew and site on property we trust that service animals who are well trained will not get hurt or run off into the construction zone and with pets it is not the same. They will take off and get hurt. This entire situation was completely different than what has been told. I do wish that you and the rest of the group had the chance to see how we are or at least have been there during this check-in process because the staff was calm and kind.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kaylen K wrote a review Mar 2023
1 contribution
Staff was completely rude and disrespectful. How they handled my friend with a service animal was disgusting. Never go here. I would give zero stars if I could. Absolutely disgusting. Staff needs training on how to handle things.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Brandy Johnson, General Manager at Holiday Inn Express & Suites Sylva Western Carolina Area
Responded 2 Apr 2023
I am so sorry that you were told the wrong information. The guest stated she had a dog with her that was not yet trained as a service animal, but she trained service animals that is when we asked for her trainers ID and if she had it we would overlook the fact that the dog was not yet trained. She got upset and told me it was illegal for me to request her ID and I informed her that I was not asking for proof that the dog was a service animal as she already said it was not. I was asking for something that showed me she trained service animals so that I could check her in and feel comfortable that she as a trainer could manage the dog. With us under going full renovations and have a construction crew and site on property we trust that service animals who are well trained will not get hurt or run off into the construction zone and with pets it is not the same. They will take off and get hurt. This entire situation was completely different than what has been told. I do wish that you and the rest of the group had the chance to see how we are or at least have been there during this check-in process because the staff was calm and kind.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BakeGingerbread wrote a review Nov 2022
Alpharetta, Georgia100 contributions72 helpful votes
If the rate was $100/night for this 2-star hotel, it would be ok, but we had to pay $438 for our non-refundable 2-night stay. At check-in, they told me I had booked through a third party. I said no, I booked through the IHG site. They said that IS at third party and IHG just books for this hotel. Hmm, so this makes me leery now of all Holiday Inns. Here are some facts: The the lobby and breakfast area is as expected for a 2-star hotel, but not for a $200+/night property. There is one elevator shared by all guests and housekeeping. The shower head height is 5’5” so tall guests beware, but the water pressure and plumbing was new and functional. The walls are thin, and as we were right off the elevator/ice machine, we could follow along with all the conversations right out our door. Housekeeping staff is excellent, but you are not provided shampoo, only body wash, conditioner, and a 2”x1” soap bar. The HVAC does not have a wall control, just on the unit itself. There is no extra blanket or pillow in the room. The TV is great, huge! The room was dark and the view from the window features over a dozen RVs, campers and a broken helicopter. The manager, bless her heart, she’s doing her best to keep this place working. We did ask if she ever gets to leave as she was always there doing everything. “A 2-hour nap at home last night,” she replied. Sylva, and this hotel owner, is way over-charging out-of-towners. We would recommend avoiding Sylva in general.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Avoid Sylva, NC. Stay in Franklin instead. Sylva food and hotel prices are inflated for this...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Brandy Johnson, General Manager at Holiday Inn Express & Suites Sylva Western Carolina Area
Responded 20 Dec 2023
All of our guest rooms are fully renovated and we are currently renovating the 1st floor and dining room. There will be a tall privacy fence built to block the RV's and we hope that you come and stay with us again after renovations are completed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mommyof2Apples wrote a review Jul 2022
Eden, North Carolina11 contributions5 helpful votes
This hotel is a pretty decent stay if you don't mind being away from the hustle and bustle. We were in town for a college tour of WCU and stayed for 2 nights in room 315. No view out the window if that is important to you. 15 mins from campus, 45 mins-1 hour from Asheville Outlets, WNC Farmers Market, and Asheville Mall, 30 mins from Cherokee. Yes, there is a weird abandoned RV lot in front of the hotel. If it were my property I would put up a fence as it is quite an eyesore. Did it change anything about our stay? No. Would we stay again? Yes. Point to remember - breakfast here is 6am-9am, not 10am as most hotels are. We almost missed it on the first morning here. Pros - Our room was accommodating and clean. Lobby is welcoming and seating clean and comfortable. Pool area looked clean (we did not use the pool). Breakfast options were good. Cereal, biscuits/gravy, eggs, breakfast meat, muffins, bagels, yogurt, pancakes, fruit, and of course those HIE cinnamon rolls (yum!). Front desk staff were nice and gave us milk when we went down and asked at night instead of making us go across the street to the gas station. Lots of drink options and snack options in the commissary. They even stock a few beer choices if that is your thing. Cons regarding our room - there is no exhaust fan in the bathroom, so all your toiletries are wet if you take hot showers. Also our air only halfway worked. We kept it on 66 the entire stay and it was barely comfortable for us. I would say room temp probably stayed at more like 70 degrees. (We are used to 68)
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kathleen wrote a review Nov 2021
Joplin, Missouri568 contributions107 helpful votes
This hotel was quiet and right off the highway. It's also near the entrance to the Smokey Mountain National Park. The room was very clean and the folks at the front desk were great. They had a nice selection for breakfast, and the tables were distanced so that we felt comfortable eating there.
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Date of stay: November 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jayjotx wrote a review Oct 2021
Mineral Wells, Texas37 contributions37 helpful votes
My hubby and I stayed here on a Sunday night. We made reservation online and booked a king executive suite. The hotel and grounds were very clean. The young lady at the desk was very pleasant and made us feel welcome. Our room was big and clean. We loved the bed and bedding. The tv has direct tv and was great. There was a mini fridge and microwave. The shower pressure was also great. The breakfast was all pre package except the oatmeal. We had the oatmeal which was prepared and really good. We toasted a bagel and then microwaved French toast and sausage biscuits. We really enjoyed the breakfast. We would definitely stay here again!!!!!
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
RM 487 - RM 716 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites dillsboro, holiday inn express dillsboro, holiday inn dillsboro, dillsboro holiday inn
FORMERLY KNOWN AS
Holiday Inn Express Hotel & Suites Dillsboro
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsJackson CountySylva
NUMBER OF ROOMS
67
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES SYLVA WESTERN CAROLINA AREA: UPDATED 2024 Hotel Reviews, Price Comparison and 95 Photos (NC) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Sylva Western Carolina Area
Which popular attractions are close to Holiday Inn Express & Suites Sylva Western Carolina Area?
Nearby attractions include Nancy Tut's Christmas Shop (1.0 km), Dogwood Crafters (1.1 km), and Dillsboro Chocolate Factory (1.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Sylva Western Carolina Area?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Sylva Western Carolina Area?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Sylva Western Carolina Area?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Holiday Inn Express & Suites Sylva Western Carolina Area?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Sylva Western Carolina Area?
Conveniently located restaurants include Haywood Smokehouse, Boots Steakhouse, and Kostas Family Restaurant.
Are there opportunities to exercise at Holiday Inn Express & Suites Sylva Western Carolina Area?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Sylva Western Carolina Area?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Sylva Western Carolina Area offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Sylva Western Carolina Area?
Many travellers enjoy visiting Oconaluftee Indian Village (13.5 km).
Is Holiday Inn Express & Suites Sylva Western Carolina Area accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.