Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Comfort Inn
Updated 02/06/20
About
#3 of 7 hotels in Sylva
Location
Cleanliness
Service
Value
We are Sylva, North Carolina's premiere hotel. We are nestled in the heart of the Great Smoky Mountains and offer classic southern charm combined with modern feel. We are the closest hotel to Western Carolina University. And just walking distance from a plethora of dinning options. Our award winning staff are here to exceed your expectations with world class hospitality. We look forward to having you stay with us here at The Comfort Inn of Sylva.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Golf course
Kids stay free
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Horseback riding
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English
Location
Full view
Contact
1235 E Main St, Sylva, NC 28779-5857
Getting there
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220Reviews6Q+A50Room tips
Reviews
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Most Recent
Georgiafrancophiles wrote a review 7 Aug
Saint Simons Island, Georgia31 contributions48 helpful votes
We booked 3 rooms 2 months in advance for a family wedding. We were looking forward to the event and very happy until we ran into an extremely unpleasant situation that was not of our making. Reception was already on edge when we arrived and unbelievably rude. They called my wife and my sister liars even though we had our reservations in writing and it was clear they had our reservations in their system. We requested a Manager. They said they didn't have one, which wasn't true. When the manager finally appeared we asked her to review the video of the interactions. She refused and said she was there to defend her employees. She had no way of knowing the facts but that didn't matter to her. She also called my wife and sister liars and told us to leave. We left. I have traveled extensively on every continent except Antarctica. I have never had such a bad experience…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
This was one of the most beautiful best laid out hotels that I have been to. The area was gorgeous the room was gorgeous I have nothing but praise about this hotel. Along with the front staff it was absolutely excellent. I would definitely come up and stay again with no question.
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Date of stay: February 2021Trip type: Travelled as a couple
Room Tip: Beautiful at any time of the year.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
If you expect basic supplies like spoons or tea bags or 1% milk or cup lids, then you will be disappointed. The manager will tell you that these supplies are unavailable due to manufacturer back order. Actually, they can be bought easily from the Walmart just next to it.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Overall the hotel was satisfactory. However, the hotel was rated 3 stars out of 5, but my personal rating is more like 2.75. The of PROS of the hotel: room was clean, no smell of mildew/mold, there is a fridge/microwave/coffeemaker in room, in was in a safe/quiet area, check in/check out times convenient, and the staff was mostly friendly and helpful. The breakfast is only until 9:30AM so make sure to be an early riser. It is all pre-packaged food due to COVID precautions, however there was plenty of selection and didn't feel there was anything lacking. CONS: When we arrived there was only two remnant rolls of toilet paper so we had to request more, bathtub has significant rust, no daily housekeeping / only upon request. If you want to have internet access - Make sure to log in the lobby before going to an upper floor. I was not able to have login access upstairs. If you have skin sensitivities like me know that I woke up with slightly itchy skin…
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I am writing this review as I sit on the back patio. It is landscaped to obscure the Walmart and has tables and chairs that make it a welcoming gathering spot if you are an early riser. It's right off the breakfast area so a fresh cup of coffee is only seconds away. Covid hit this hotel hard as it did many establishments so new upgrades are needed. However, we were here visiting Cherokee for 3 nights and found the hotel offered everything we needed. Our room had a fridge, a microwave and a continental breakfast offered each morning. Yes, Walmart was across the street as well as a Mexican restaurant that was delightful. The motel shows wear, but our room was very clean and inviting. The best part of our stay was the staff. They were very friendly and accommodating. They went out of their way to say hello and make sure our stay was comfortable. Would I stay here again? You bet! Would I recommend it to others? I already have. Come to Comfort Inn and make it your home away from home.…
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Date of stay: June 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very clean and nicely decorated. We moved from the Best Western River Escape. This was so much better. The staff was so welcoming and always had fresh coffee available. The rooms was very nice and spacious bathroom. Breakfast options are good considering Covid. Will stay here again. I am a travel agent so I look at everything. The bad reviews are ridiculous. This is a wonderful hotel!
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Room Tip: Really liked the 4th floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Beautiful website view of hotel is deceiving. We had view of Walmart and construction. One elevator for three floors. The elevator had no door delay so you could not stop the door from shutting, frustrating guests. I just took the stairs rather than wait for the elevator. Room was set for 60 degrees upon entry. Freezing. The toliet strugged to work, this is a neglected area in all hotels. The pool was a bit dirty and needed to be shocked, as there was green algae evident. We get the whole no hot breakfast covid thing, but 3 muffins left, a couple of oranges and oatmeal packets was all that was left in the morning, 15 minutes before breakfast was to end. No help in sight. You're paying for a hot breakfast, so either offer a voucher for a free breakfast sandwich at a local restaurant, or have guests fill out a breakfast selection sheet when they check in, then have the bag ready when they check out. Just need to try harder.…
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Date of stay: August 2020
Value
Rooms
Service
Room Tip: Ask for first floor away from ice machine
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
As a former "Road Warrior", with over 5,000 hotels stays over 30 years, this was probably my WORST hotel experience that I can remember, and I have traveled to over 38 countries. Trip Advisors I've been top 1% reviewer in the past, when I traveled for business, because I give honest reviews based on actual person experience. LEFT HOTEL, TOO MANY ISSUES, ESPECIALLY POOR COVID PROTECTION I LEFT after 4 days and moved to another hotel, called the Great Smokies Inn in Cherokee, which I rate a 10/10, see review on their hotel. Comfort Suites Hotel Sylva I have stayed at this and almost ALL hotels in the area, because I visit our 14 rental properties in Cullowhee, 1x a month, for 7 days, about 80 days a year. Decline in quality @ Comfort Suites, since I started staying there several years ago, and I have shared my concerns with the hotel HEALTH ISSUES @ Hotel "No Mask, No Entry" and all their concern about your health is "Smoke & Mirrors". The majority of the guest were construction workers and most were NOT wearing masks, anywhere in the hotel, including the waiting area. I have multiple pictures of constructions workers in and around the hotel, NOT wearing masks, even near the front desk Guest coming and going at will without masks ! I'm at "At Risk" middle age white male with Diabetes, and I wear 2 masks, pleated and N95, which is hot, but I'd like to live longer. QUALITY OF STAY Overall 2/5 Noisy, Bags of garbage in my hallway, beer cans around the front door and in the parking lot and trucks taking up 2 spots, so can have their daily party in the parking lot. Staff 2/5 Some were great, others, while other times I waited for someone to show up at the front desk, even after calling out. Hotel Room 3/5 Dirty carpets, as well as in the halls(Still there from last month's stay.mold in shower Value 3/5 Always the most expensive hotel in the area, and willing to pay because of the location, but too may issues now so I won't be going back to this Comfort Suites. Safety 2/5 Now with a parking lot FULL of construction workers, NOT wearing masks, drinking in the parking lot at the end of every day, and leaving the mess behind, is NOT what I signed up for and won't be going back until they actually care about guest safety, let alone comfort. It would have been nice to see someone from corporate show up this week to see the "Wild Wild West Chaos" at the Comfort Suites in Sylva. Walmart, Lowes. The Great Smokies Inn all backed up their Covid protection policies, Comfort Suites did NOT !…
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Date of stay: July 2020Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
1.) ,I had to park on the perimeter by the trees. Saw two people sleeping in their cars. The area is full of beer bottles, trash, wrappers etc. 2.) Mens bathroom was disgusting. Feeces on the toilet seats, no toilet paper, no paper towels. Really?! Don't they do B.R. checks?!. 3.) On a Saturday morning, you would think they would have someone monitor the breakfast bar, which only has packaged muffins and grits and oatmeal packets. and a few bananas. I went to get coffee, and found BOTH coffee stations out at 7:30a. REALLY?! 4.) Oddly, there is a loveseat to sit on in lobby, but has a wedding veil covering it, with a sign saying; "Do Not Sit." Are you getting the idea. Somebody obviously doesn't care about this property. Forewarned.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We spent 4 nights here to have a central location for visiting the Smoky Mts. and Asheville area. Staff was very welcoming and accommodating. When there was no fruit at breakfast due to a shortage the manager personally arranged a fruit basket for us the next day to make it up. The hotel is clean and taking precautions for COVID-19. Give them a try if you need an affordable, comfortable place to stay in the area.
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Date of stay: June 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$114 - US$159 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsJackson CountySylva
NUMBER OF ROOMS
77
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Claim Your Listing Frequently Asked Questions about Comfort Inn
Which popular attractions are close to Comfort Inn?
Nearby attractions include Jackson County Public Library (2.8 km), Nancy Tut's Christmas Shop (4.6 km), and Dogwood Crafters (4.6 km).
What are some of the property amenities at Comfort Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Comfort Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Inn?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Comfort Inn?
Conveniently located restaurants include Haywood Smokehouse, Innovation Brewing, and Boots Steakhouse.
Are there opportunities to exercise at Comfort Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Comfort Inn?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Comfort Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Comfort Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Comfort Inn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.