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A note from Clarion Pointe Sylva Near Cherokee Area
Updated 14/12/21
About
#6 of 7 hotels in Sylva
Location
Cleanliness
Service
The Clarion Pointe® hotel in Sylva, NC near the Harris Regional Hospital, Western Carolina University, and Harrah's Cherokee Casino lets you relax and focus on the people and experiences you came for. Conveniently located off Highway 74 East, this pet-friendly hotel in Sylva gives you easy access to other local sites, activities and attractions. Each guest room offers a refreshing shower, 50" TV and hair dryer, along with premium bedding and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Highchairs available
Parking
Wifi
Outdoor pool
Breakfast available
Hiking
Horseback riding
Tennis court
Aerobics offsite
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Location
Full view
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Website says check in is 3:00, the hotel has 4:00 on the wall. Drove 5 hours, got to the hotel and they said our room wasn’t ready. Asked when it would be, they said they didn’t know. Manager told us it wouldn’t be ready until 6:30 at the earliest and shrugged his shoulders when we said we had wedding events to attend. He said housekeeping was on the 4th floor, and when we went up to look, there was no housekeeping to be found. Told the manager no one was up there cleaning, he shrugged his shoulders, rolled his eyes and said “well..they are up there.” Asked why we didn’t receive a phone call before arriving to let us know our room wouldn’t be ready we were told “why would we call you? We don’t do that.” We were also told that the manager had a “full hotel and rooms were going for over $200 a night and we got a discounted rate”. Due to a wedding..that’s why we got the discounted rate. They said they would call when our room was ready, they never called up. We ended up getting out key around 8:30 and never received an apology for any of it. Just very unprofessional, very uncaring. Will never stay here again.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ron Jean, General Manager at Clarion Pointe Sylva Near Cherokee Area
Responded 5 days ago
Hi Jessica, Thank you for staying with us. Hope you all had a great time at the wedding. Very sorry for the challenge of your room not being ready. Unfortunately we were short staffed the day of your arrival. This does not happen very often, but unfortunately if did happen the day of your arrival and your room was not ready. For this, I did deposit 2000 points into you Choice Privilege's account for the inconvenience. We do hope you will change your mind about staying with us again. Again, my apologies. Best regards,
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Booked here last minute for one night, room was clean, smelled clean, got a room with a view, staff very nice and friendly, beds were soft, sheets clean and comfy, comforter heavy enough to keep you warm. We enjoyed our stay here, and would recommend. Bring a sound machine with you though as the doors/walls insulation/buffers in the halls were missed during renovation. We did hear a lot of closing doors and tv through the doors while walking in the hall and neighbors in the next room when they arrived. AC unit worked well enough, not noisy, and bathroom fan was very quiet. Breakfast had the waffles, instant grits, cereal containers, muffins, yogurt, milks, fruit cups and fresh fruit, juices, coffee/tea, bagels, microwavable Jimmy Dean breakfast sandwiches, microwaveable omelets in the fridge with sandwiches. Overall, it was a nice simple breakfast offering and filled the empty spot.…
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband and I stayed at this Nice Hotel.. The Manager, Ron Jean, was as personable as it gets. The Room was tasteful furnished and the beds were SOOO Comfortable. Clean--Private--Quiet. The bathroom was immaculate with fluffy white towels. The Wi-Fi worked well. We brought our Jack Russell Terrier with us because they are PET Friendly. There is a small fee for a Pet but the staff made us feel so welcome.. Just a wonderful place to stay. I will look for another Clairion POINTE when I travel again.
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Date of stay: May 2022Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ron Jean, General Manager at Clarion Pointe Sylva Near Cherokee Area
Responded 18 May 2022
Hello katewW7556BW Thank you for staying with us and for your very gracious review. We enjoyed having you and your fur baby as our guests. We look forward to welcoming you back should your travels bring you to the Sylva/Cherokee Area again. Thank you again!
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Everything was wonderful! The staff was super friendly!!! Breakfast was great, room was great!!! No complaints 🙂🙂🙂🙂 We stayed for two weeks. Hated to leave. The view was stunning. Such a lovely little town.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ron Jean, General Manager at Clarion Pointe Sylva Near Cherokee Area
Responded 28 Apr 2022
Dear S8585VSvanessas, Thank you for staying with us and for taking the time to write your awesome review. I will be sure to share your positive remarks with the staff. We look forward to welcoming you for another stay when your travels bring you back to the Sylva-Cherokee area, your mountain view awaits you. Thank you again! Ron Jean/ GM
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Great staff and very pleasant and accommodating, our Rv was being repaired and we were there for a week with 3 dogs and our granddaughter, everyone was helpful, pleasant and accommodating, the manager helped us every way possible, we would definitely stay again
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$99 - US$148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sylva hotel sylva, comfort inn sylva, sylva comfort inn
FORMERLY KNOWN AS
Quality Inn Sylva Cherokee Area
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsJackson CountySylva
NUMBER OF ROOMS
69
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Claim Your Listing Frequently Asked Questions about Clarion Pointe Sylva Near Cherokee Area
Which popular attractions are close to Clarion Pointe Sylva Near Cherokee Area?
Nearby attractions include Jackson County Public Library (4.5 km), Nancy Tut's Christmas Shop (6.5 km), and Dogwood Crafters (6.6 km).
What are some of the property amenities at Clarion Pointe Sylva Near Cherokee Area?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Clarion Pointe Sylva Near Cherokee Area?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Clarion Pointe Sylva Near Cherokee Area?
Guests can enjoy free breakfast during their stay.
Is parking available at Clarion Pointe Sylva Near Cherokee Area?
Yes, free parking is available to guests.
What are some restaurants close to Clarion Pointe Sylva Near Cherokee Area?
Conveniently located restaurants include Haywood Smokehouse, Innovation Brewing, and Boots Steakhouse.
Are there opportunities to exercise at Clarion Pointe Sylva Near Cherokee Area?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Clarion Pointe Sylva Near Cherokee Area?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Clarion Pointe Sylva Near Cherokee Area?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Clarion Pointe Sylva Near Cherokee Area offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Is Clarion Pointe Sylva Near Cherokee Area accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.