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BEST WESTERN Smoky Mountain Inn

130 Shiloh Trl, Waynesville, NC 28786-9007
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Haywood Arts Regional Theater
    3.3 km
  • 2 star hotel
  • Free Wifi
Reviewed 2 days ago
Always great, refurbished!
Always stay here when visiting family. Staff very friendly from... more
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535 Reviews from our TripAdvisor Community

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Showing 528: English reviews
jkoldtown
Reviewed 2 days ago NEWvia mobile

Always stay here when visiting family. Staff very friendly from Debra in front office helping, to very friendly housekeeping staff. Newly redecorated rooms nicer than you'd expect. Little things would be that the heater couldn't keep a reliable temperature, the chair in room was not comfortable. Shower was great! Basketball hoop up out back is fun. Breakfast is ok, but...

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Helpful?
Thank jkoldtown
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing the Smoky Mountain Inn for your lodging needs. We appreciate you taking the time to provide feedback on your stay. We apologize for the inconvenience you encountered, and we will certainly look into the items you mentioned to improve. We have recently doubled the size of our breakfast room, so we are experimenting new ways to...

Charlotte, North Carolina
Reviewed 3 days ago NEW

I too am a medical professional who regularly stays in waynesville. I travel alone and am female. This is the third hotel I have tried in Waynesville, and I have now stayed here multiple times, usually one week per month, for the past year. I stay on weekdays and also weekends. I will not stay anywhere else now that I...

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Helpful?
Thank roygbiv221
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for continuing to choose the Smoky Mountain Inn. We are always appreciative of the feedback from loyal patrons. I am glad to hear that you have noticed that our employees take pride in our facility and try to meet all of our guests' needs. We all work hard to ensure our guests have a peaceful, relaxing stay at...

Washington Court House, Ohio
Reviewed 4 days ago NEW

The people at this BW are so nice this was the second time we had stayed here and I am sure we will agin. Great view from our room. The outside has feeders for the birds and squares that makes it more inviting to just relax.

Review collected in partnership with Best Western
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Helpful?
Thank kathrynb392
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kathryn, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your stay as well as the breathtaking mountain views. As you know, our staff takes pride in providing a clean & relaxing environment for our guests. Thank you for continuing to choose Smoky Mountain Inn for your lodging needs and...

Greenwood, Indiana
Reviewed 2 weeks ago via mobile

This was a nice, clean place to stay. The beds were comfortable and were well cared for by the staff there. The only problem was the sound coming from the next room. We turned on the fan to block the noise. Everyone was The breakfast was as continental breakfasts are and the attendant on duty was diligent to keep it...

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Helpful?
Thank sjR111
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are thrilled to hear that you found our Inn comfortable. Our staff takes pride in providing a clean and relaxing environment, and we would have been happy to ask the adjacent guest to respect all of our patrons. If there is anything we could do to help improve...

Vero Beach, FL
Reviewed 3 weeks ago

Such a nice and friendly hotel in near the Great Smokey Mountains and Blue Ridge Parkway in North Carolina. The owner was hands on and the staff was excellent. We had a wonderful stay here. Would definitely stay here again.

Review collected in partnership with Best Western
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Thank FLElly
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed our Inn and found our staff to friendly & hospitable. We all take pride in providing a clean and peaceful atmosphere. Many guests, such as yourself, find our proximity to popular attractions to be extremely convenient when traveling around Western North...

Marion, Virginia
Reviewed 18 December 2016 via mobile

I am a business woman that travels alone and I have been staying at this hotel since April 2016 at least two nights a week every week. I would like to let everyone know that the review below could be the farthest from the truth as far as the location and the safety issue for a single woman. I have...

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1Thank cpool2022
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for continuing to choose the Smoky Mountain Inn for your lodging needs. As you know, our staff enjoys and takes pride in providing a calm, relaxing and hospitable environment for all of our guests. We have numerous patrons that enjoy feeding, photographing and interacting with the donkeys at the bottom of the hill. Our surroundings and offerings allow...

Reviewed 17 December 2016 via mobile

... And, that's a great view! I am a traveling Ob/Gyn (drcathylbagleydotcom) back on medical assignment in North Carolina's beautiful mountains this weekend. My agent booked a stay this time at Best Western Smoky Maintain Inn in West Waynesville, NC. This modest inn's conveniently located just off an expressway. Though it sits isolated atop a mountain, strip malls containing various...

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Helpful?
Thank drcathylbagleydotcom
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dr. Bagley, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you gave our facility an opportunity to meet your lodging needs. Our staff takes pride in providing a relaxing, clean and hospitable environment. As you pointed out, we are conveniently located near the highway, but also isolated enough on top of...

Dallas, Texas (relocated from NY, Boston)
Reviewed 12 December 2016

This is a perfectly fine place to stay if you need lodging in the area. Our room was spacious with a sofa, fridge and microwave. Everything was clean and recently updated. The front desk staff was very friendly and went beyond just minimal service. We arrived early on a day where they were to be fully booked. Rather than tell...

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Helpful?
Thank Christnp2
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Chris, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you found our Inn to be clean, spacious and our staff to be hospitable. I hope you were able to notice that we take pride in providing a wonderful guest experience. Many travelers, such as yourself, find our Inn to be convenient...

Hickory, North Carolina
Reviewed 11 December 2016

First time staying in a Best Western. Room was very clean, comfortable. Small bathroom but overall a very nice play to stay. Continental breakfast was okay but no scrambled eggs, bacon, sausage, etc. Close to all activities we had planned.

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Helpful?
Thank Vickie E
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Vickie, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you found our facility to be clean and relaxing. Our staff takes pride in providing a wonderful guest experience. We are always exploring ways to make our facility better, so we appreciate your candid feedback. Thanks again for choosing to stay at...

Reviewed 29 November 2016 via mobile

Modern, clean rooms, friendly staff, good continental breakfast. Very convenient location. We will definitely stay here again! Only minor thing is the breakfast area is a little small when it's a busy breakfast rush.

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Helpful?
Thank Melinda G
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Melinda, Thank you for choosing to stay at the Smoky Mountain Inn. Our staff takes pride in providing a clean, comfortable and peaceful environment for all of our patrons. Our location makes our hotel a convenient choice for guests looking to be central to numerous attractions, restaurants and retail shops. If there is anything we can do to help you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Region: United States > North Carolina > North Carolina Mountains > Waynesville
Price Range: RM400 - RM685 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Smoky Mountain Inn 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Smoky Mountain Inn staff and other travellers.
6 questions
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Bellingham
3 months ago
Cary, North Carolina
9 months ago
Boynton Beach, Florida
over a year ago
Weston-super-Mare, United Kingdom
over a year ago

See all questions (6)

Questions? Get answers from BEST WESTERN Smoky Mountain Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the mountains. Second floor.”
 of 5 bubbles treaj012, 14 Nov 2016 | Read review
“upper floor in the front”
 of 5 bubbles gtmobill, 8 Nov 2016 | Read review
“all rooms are good”
 of 5 bubbles 485lyndaj, 31 Oct 2016 | Read review
“Wonderful mountain views from every room.”
 of 5 bubbles NanE161, 16 Oct 2016 | Read review
“The 2nd floor has more views than the bottom.”
 of 5 bubbles minivandivia71, 7 Oct 2016 | Read review
5 of 5