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Holiday Inn Express West Jefferson

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Holiday Inn Express West Jefferson
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67 Reviews from our TripAdvisor Community

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Showing 67: English reviews
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Lake Dallas, Texas
Reviewed 2 weeks ago via mobile

I used to like this hotel, but not anymore. I've stayed here several times and had a room with a moldy bathroom last time I stayed. The housekeeper told me I had an unrenovated room, so next time I should ask for a renovated one. I was trying to book a room and the front desk woman was very rude....

Thank Laura M
steven p, General Manager at Holiday Inn Express West Jefferson, responded to this review

I am really sorry for the experience you had back in September. I wish you had talked to me before you checked out and i would have been happy to have done something to compensate you. We would love to offer you a free night if you would choose to stay with us again.

Huntington, West Virginia
Reviewed 14 February 2017 via mobile

On a hill overlooking the city of West Jefferson, this Holiday Inn Express was a clean, comfortable, convenient and relatively new facility. Hot breakfast choices included the southern staple, biscuits and gravy. Staff were helpful with directions and suggestions. Good choice!

Thank Allyson S
Reviewed 4 February 2017

The rooms are nice, fridge, microwave but the service and maintenance are not what I normally expect from the chain. Got up and checked the door several times before realizing it was the fridge clanking. 2nd day had no heat, thermostat doesn't work, turns out they had been failing so were disabled, the dials on the HVAC unit have to...

Thank David S
IHGService, Guest Relations Manager at Holiday Inn Express West Jefferson, responded to this review

Dear David S, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate you choosing to stay with us. It is nice to know that you found the rooms nice and we thank you for your high rating on cleanliness. However, we are truly sorry...

Durham, North Carolina
Reviewed 26 November 2016

We stayed there to visit family. It was what we expected from a Holiday Inn. Clean and nice. The view was VERY nice and added to the feel of the hotel. My only issue(s) were the fact that they ran out of white sugar and someone had to go out to get more. In the room, there was no directions...

Thank Philly-In-Durham
Reviewed 21 November 2016

Nicely freshened and well kept three story modern hotel. Good sized rooms with expected amenities ( LED tv, iron, hair dryer, comfortable bedding, etc). Generally very clean with attentive housekeeping. Polite front office staff. Typical breakfast included with hot and cold items. Not the least expensive option in the area but a safe bet. We have stayed there twice in...

Thank travelmansam
Reviewed 20 November 2016 via mobile

I had to visit West Jefferson for business and was booked at the HI Express. The hotel is located at the top of a hill. It's a typical business hotel. It's small in size. However, the hotel lobby, as well as my room were spotless. The room provides premium cable TV, a microwave oven and refrigerator. One thing that I...

Thank LRG71
Rochester, New York
Reviewed 10 November 2016 via mobile

Hotel was clean and day staff very friendly. Hotel is located next to a grocery store with the local town about ten minutes away which is definitely worth seeing. Breakfast is your standard as in most hotels. Bonus Points if you don't get your room cleaned but my account has not reflected this yet

Thank christinepC1127JQ
Trinity, North Carolina, United States
Reviewed 30 October 2016 via mobile

We came up to West Jefferson to try something new we normally go to boone and blowing Rock then get on the blue ridge parkway to look at the leaves. We can to west Jefferson up highway 16 and I am going to tell you it was one of the most beautiful rides I've ever taken ok now about the...

Thank Dale E
Lutherville, Maryland
Reviewed 27 October 2016

Off of US221 Business on Hampton Place Court, their sign pops up pretty quickly! It is smaller than a usual Holiday Inn Express sign so be on the lookout for it. This hotel is on a hilltop over looking the valley. It was very clean and comfortable. The staff was excellent and recommended a nice restaurant, Boondocks, for dinner. Our...

Thank Lertjr
Clayton, North Carolina
Reviewed 22 October 2016 via mobile

Stayed here for the weekend. Rates were up because of leaf season but not outrageous . Desk staff and housekeeping were all very nice. Very good breakfast set up- pancakes , hot and cold cereal, bacon , pastries, yogurt, fruit, biscuits and gravy all good and well maintained . Room was very clean and bed was comfortable and lots of...

Thank ce0128

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Holiday Inn Express West Jefferson

Address: 203 Hampton Place Ct, West Jefferson, NC 28694-7066 (Formerly The Hotel of West Jefferson)
Region: United States > North Carolina > North Carolina Mountains > West Jefferson
Price Range: RM536 - RM855 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express West Jefferson 2.5*
Number of rooms: 58
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Also Known As:
Hampton Inn West Jefferson Hotel West Jefferson
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express West Jefferson staff and other travellers.
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over a year ago

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Questions? Get answers from Holiday Inn Express West Jefferson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views are toward the front of hotel.”
 of 5 bubbles travelmansam, 21 Nov 2016 | Read review
“Stay on the third floor.”
 of 5 bubbles canaan13, 17 Oct 2016 | Read review
“Rooms along the front have a great view.”
 of 5 bubbles wargoddess1954, 30 Aug 2016 | Read review
“Sits on top of a hill with great views from rooms facing the front.”
 of 5 bubbles francistdf, 27 Jul 2016 | Read review
“Room facing the front of the hotel has excellent view of Mt Jefferson.”
 of 5 bubbles tmp21635, 29 Jun 2016 | Read review
5 of 5