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Courtyard Winston-Salem Hanes Mall

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Courtyard Winston-Salem Hanes Mall
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184 Reviews from our TripAdvisor Community

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Showing 182: English reviews
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Reviewed 6 days ago NEWvia mobile

I stayed the week for work. I was blown away by the friendly staff, clean and modern accommodations, and amenities. Yimena's bubbly attitude at the Bistro for breakfast was a great start to my day, Latriece did a great job in the evenings, and Douglas was always available when needed just to name a few. The manager Vicki even stopped...

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Helpful?
Thank Rachael G
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Rachael G- Thank you for taking the time to let us and other travelers know about your experience. It's awesome to hear that the staff went above and beyond to ensure your experience was memorable! We truly have an amazing group of employees Yaminah, Latryce, Douglas and Vicki all demonstrate the culture we have in our hotel. We truly appreciate...

Atlanta, Georgia
Reviewed 1 week ago

I have been staying at this location on a regular basis since late August 2016, the staff has been very friendly and always willing to go the extra mile. Some noteworthy employees that I frequently encounter are Bridgette, Jackie, Dexter and Jennifer.

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Helpful?
Thank Hehillmn
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Helillmn- Thank you for taking the time to let us and other travelers know about your experience. Our staff truly prides ourselves on excellent service to each and every guest! I will be sure to recognize Bridgettte, Jackie, Dexter and Jennifer at today's employee celebration. All of these employees have been at the hotel for sometime, and demonstrate exactly what...

Johnson City, Tennessee
Reviewed 14 January 2017 via mobile

The hotel as a whole is in great shape!! What separates this place from many others is the wonderful customer service.Tervin Gadson (I hope I spelled it correctly), was welcoming, polite, aware of my needs and made me and my group feel extremely special. I've stayed here before and I keep coming back, very simply because employees like Tervin. Hope...

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Helpful?
Thank yaser z
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Yaser Z- Thank you for taking the time to let us and other travelers know about your experience. We truly appreciate the continued opportunity to earn your business. Tevin has only been with us since October and he has made a huge impact with our guest! Thank you for recognizing his desire to be welcoming and polite! I will be...

North Carolina
Reviewed 8 December 2016

I stay in a lot of hotels as I travel for work. While this Courtyard location was similar to other Courtyards I have stayed at in the past, the customer service is what set this place apart. The front desk staff was engaging and knowledgeable of the area and were ready to assist with whatever request or question I had....

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Helpful?
Thank NCSUGirl03
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

NCSUGirl03- Thank you for taking the time to let us know about your experience at our hotel! It's great to hear the front desk was very engaging and ready to assist with whatever need or question you had. We truly have an amazing team that love what they do and it shows! Thank you again for being our guest, and...

Somersworth, New Hampshire
Reviewed 2 December 2016 via mobile

Been staying here a lot over past few months. The folks are really great and make sure things are right! Bridget especially takes great care of everyone on our team. She's always there and always checking to see that we're all set!

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Helpful?
Thank Holnet99
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Holnett99- Thank you for being a loyal guest at our hotel, and for letting us know about your experience! We strive to provide exceptional service and accommodations each and every visit! It's great to hear that Bridget takes especially great care of everyone on your team! She has been a part of the Courtyard Team for several years and her...

Dahlgren
Reviewed 30 November 2016

Everything was great and the Staff was exceptional. Very friendly and courteous. I would recommend staying there for sure. Paris went out of his way to greet everyone at breakfast and make sure all was well. He is a truely great guy.

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Helpful?
Thank Mark B
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Mark B- Thank you for taking the time to let us and other travelers know about your experience! It's great to hear you found our staff exceptional! Paris has only been a part of our Bistro team for a short period of time, and we are so lucky to have him! Thank you again for being our guest, and I...

North Carolina Mountains, North Carolina
Reviewed 29 November 2016

We stay here as hotel of choice on our frequent visits to Winston Salem. In addition to very pleasant and comfortable rooms and Bistro breakfasts, the service and attention to detail from the staff are amazing! Paris went out of his way to welcome our family with grandchildren last weekend, and Joe is always greeting us at the front door!...

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Helpful?
Thank surf397
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Surf397- Thank you for being a frequent guest at our hotel! We truly strive to make each experience as close to home as possible. Joe and Paris are truly ambassadors for our hotel! They go above and beyond to make sure all our guest are satisfied. I will be sure to give a big high five to Joe and Paris...

Havelock, North Carolina
Reviewed 27 November 2016

This was our first stay at this location. Found the staff at check-in to be pleasant and helpful. Hotel appears to be well maintained and clean. Room was clean, but could use a little maintenance in the bathroom where the shower rod attaches to the wall. The room decor is pleasing. Tried the Bistro in the evening and again for...

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Helpful?
Thank Rick W
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Rick W- Thank you for taking the time to let us know about your experience. We strive to provide comfortable surroundings and friendly service to each and every guest. It's great to hear you found the hotel well maintain and cleaned, and I will be sure to have a project for our maintenance team today to check the shower rods....

Reviewed 26 November 2016 via mobile

From check in, Theresa was very nice & informative and the early check in process was very simple. She was working on Thanksgiving and had nothing but a smile on her face every time I saw her. At check out, Paris was funny and very nice as well.

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Helpful?
Thank Laura C
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Laura C- Thank you for taking the time to let us know about your experience! It's great to hear you found Teresa courteous and informative, and Paris was his usual humorous self! We hope that when you visit the Winston Salem area in the future we will be your choice in hotel accommodations. I will be sure to give a...

Reviewed 26 November 2016 via mobile

We had a wonderful time at the courtyard by marriott. We liked that it was a off the main drag. The room was well appointed and the lobby had some great sitting areas. We received excellent service from Justin at the bistro. The hotel was really clean and quiet. Just minutes from downtown and convenient to shopping and dining.

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Helpful?
Thank David C
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

David C- Thank you for being our guest, and letting us and other travelers know about your experience. It's great to hear you found our location convenient and lobby and guest rooms well appointed. It's also great to hear you received excellent service from Justin in our Bistro! I will be sure to give him a big high five at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Region: United States > North Carolina > Winston Salem
Price Range: RM486 - RM749 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
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Questions & Answers

Questions? Get answers from Courtyard Winston-Salem Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The way the hotel is situated, all rooms are great.”
 of 5 bubbles Touche57, 5 Nov 2016 | Read review
“A/C unit was quiet in our room 319.”
 of 5 bubbles pnclinton, 15 Oct 2016 | Read review
“King Room with Sleeper Sofa is the way to go.”
 of 5 bubbles S5767PGjustinm, 9 Oct 2016 | Read review
“Take a trip around the world by the pool”
 of 5 bubbles bagsgettinround, 17 Sep 2016 | Read review
“Ask to be close to the hot water exchange or run your hot water while making the coffee to ensure you have hot water for shaving.”
 of 5 bubbles 295RichardH, 31 Aug 2016 | Read review
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