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All reviewspanera breadmiller streetbaptist hospitalwake forestmedical centerfront desk staffconvenient locationthe breakfast areawonderful hotela wonderful stayroom was clean and comfortablehome away from homeup to dateenjoyed my stayfree breakfasthiesamantha
I was attending another one of my conventions (second attended this year!) and of course, I don't like to stay at the headquarters hotel if I can find another location a little more inexpensive. Well, I found it at the Holiday Inn Express Downtown West....More
My experience was the best I have ever had in all my travels. My room was thoroughly cleaned daily. Once I discovered that the microwave wasn't working it was replaced within ln literally 15 minutes. I was here attending the Black Theatre Festival - August...More
This was a stop over hotel for us and we arrived late to find that there was a special promotion for pancakes till midnight which was yummy! The desk personnel were friendly and accommodating and the free breakfast was delicious! Very clean and comfortable. Although...More
No Welcome Points, no acknowledgement of IHG membership. Most comfortable bed I've slept in in over 600 hotel nights in last 4 years. Well equipped room. Totally dysfunctional 'same day' laundry service and reception staff disinterested in solving the problems. First laundry sent on Monday,...More
Response from James W, General Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 9 August 2015
I'm sorry to hear about the issues we had during your stay and I want to thank you for taking the time to give us a review. I am aware of the issues with the laundry service during your stay and I want to...More
I've stayed here several times. It's the best IHG hotel I have found in the area to stay at and travel to the area regularly. On this trip, however, I was a little taken aback by the black mold in the bathroom (see pictures). Most...More
1 Thank Daniel R
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 12 August 2015
Dear Daniel R,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room.
However, we’re sorry we fell below your expectation regarding the bathroom cleanliness. We...More