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They were working on the hotel when I stayed- and I have mixed feelings about the conditions. The front desk was in some hallway office (which was very strange) and there was no breakfast- but my room was in great shape, except the door didn’t...More
Response from IHGService, Guest Relations Manager at Candlewood Suites BismarckResponded 4 weeks ago
Thank you so much for your review of our hotel. I am glad you liked the friendliness of our staff. On the other hand, I am sorry you were not satisfied with the condition of our facilities. Your feedback is very important to...More
What you expect of an IHG property. Friendly staff, clean hotel and great sleep comfort! However, it would have been nice to know that the pool was under construction. I would also recommend more outdoor seating.More
Thank Angie W
Response from Amy S, Guest Relations Manager at Candlewood Suites BismarckResponded 24 September 2017
Thank you for taking the time to tell us about your experience at the Candlewood Suites Bismarck. We're happy that you were comfortable and enjoyed your stay. I apologize for the miscommunication with the pool.
Please know that your feedback is extremely valuable to us....More
I know this place is under construction but do they even have a housekeeper? Hallways and elevator filthy. Room filthy upon checkin. Sheets and towels worn and stained. Room smelled like previous guests food. Floor not vacuumed. Just a disappointment all the way aroundMore
Response from IHGService, Guest Relations Manager at Candlewood Suites BismarckResponded 27 February 2018
Thank you for your stay and for taking the time to write a review of our hotel. I am sorry to hear that the cleanliness of our property fell below our standards on this occasion. Please allow me to follow up on your...More
Main point up front: Review your credit card statements.
Checked into the hotel with Point Break rewards to let the kids use the pool. There is no pool, had to go to the Holiday Inn, the website is now up to date. We checked out...More
Response from Ulises_Soto, Manager at Candlewood Suites BismarckResponded 16 November 2017
I apologize for this inconvenience of having your card charged and for not having a pool. We assure this was a one-time occurrence. We, of course are always open to discuss any charges that may occur. I'm glad I was able to help...More
We stayed here the night before our flight home. The room was large and clean. However, the desk chair in the room needs to be replaced since the seat was very worn!
All in all, our stay was good. The staff were friendly but there...More