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Hotel Riu Helios

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796 Reviews from our TripAdvisor Community

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Showing 720: English reviews
Glenrothes, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

Have stayed here twice for a week each time and would stay again. Spacious clean rooms great facilities and lovely staff. Plenty of selection in the resteraunts. Good location. Had a street view room both times with the 'half built hotel' view which I don't mind there's lots more to see than the building across the road. don't be put... More 

Helpful?
Thank Charlotte H
Norwich, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 weeks ago via mobile

The location of the hotel is excellent - on the beach (albeit a public one) and surrounded by shops, bars and restaurants in every direction so perfect for an evening stroll. The shops all sell fake goods if that's your thing although nothing seemed to be quite as cheap as I'd imagined. The hotel itself is modern in design and... More 

Helpful?
2 Thank Mammagem
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 October 2016 via mobile

We booked hotel through Thompson , first trip to Bulgaria, this hotel was absolutely fantastic we were all inclusive and food and drinks were exellent , 2 great restaurants Asian & Bulgarian both brilliant , nightly entertainment needs bit more work and imagination but staff were great. Definitely one of the best and can reccomend.

Helpful?
2 Thank PHIL J
Durham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 October 2016

Desk staff were friendly and welcoming even though it was after midnight when we arrived, very efficient and assisted up to our top floor sea view room straight away. the facilities and food were of good quality, if you had a lie in you could have a continental breakfast in the snack restaurant, we also enjoyed cake here in the... More 

Helpful?
Thank Angela_and_Gordon
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 October 2016

We travelled at the beginning of July 2016. It's a mix of countries that use this hotel. I would estimate maybe only 20-25% british (not that this is a negative). We arrived in the early hours, approximately 2am. Disappointed but Thomson changed the flight times on us. Not the hotels fault. We were greeted warmly, provided free water, sweets for... More 

Helpful?
1 Thank Mike R
merseyside
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 October 2016

we found riu helios was not up to the standard we expect from a 4 star rating as the food was very repetative. the swimming pools were very cold this is why there is never many people in them. the entertainment is not geared for the british market . i would not recommend the riu brand of hotels . on... More 

Helpful?
1 Thank MerseysideStgazza
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Helios, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. In order to fulfill every guest expectations regarding food, our main buffet and specialty restaurants offer a great range of food options. We were concerned to note that we failed to live up to your expectations. But we can assure you that... More 

Co. Antrim, N Ireland.
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 October 2016

My sister and I stayed her 19/9-26/9. We have a week together (all inclusive) every year while our husbands golf in Portugal, and we like to visit somewhere different each year. The hotel was spotless both inside and outside. No shortage of sun beds, but need to be aware that some areas are in the shade for a good part... More 

Helpful?
1 Thank angeladillon52
Birmingham, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 October 2016

Went with my 2 sisters .They say its 4* plus but don't really think it is prob 3* . So to start with the good points .Rooms are carpeted and ours was big and a sea view (if they cut trees down)would be brilliant view . Beds realy comfotable soft beds. Rooms always cleaned maid realy nice and pleasant .Free... More 

Helpful?
Thank jane490
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Helios, responded to this review

Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. We are pleased to read you were satisfied with the facilities in your room and our reception staff. At our front desk we are committed to give all our clients a warm welcome from the moment they arrive at our resort.... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 October 2016 via mobile

Recently visited with a group of friends, i feel obliged to warn any future visitors of this hotel to tread with caution as one wrong move can land you in a one way extortion from hotel 'management'. My recomendation would be to visit this hotel or sunnybeach in general in the hight of season as it would seem from then... More 

Helpful?
2 Thank Tom A
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Helios, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. Regarding the facilities that were not available during your stay, we will share your comments with the corresponding department. We would also like to clarify that our policy is certainly to not allow our staff to film any of our guests. However, we kindly... More 

Stowmarket, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 October 2016

Looking back at previous comments we were not sure what to expect, we shouldn't have worried. We stayed as a group of 4 couples from 22nd September as we all had a ball. Check-in - this was quick and easy. The paperwork was sorted and laid out behind the counter ready for the new arrivals. Judging by the huge pile... More 

Helpful?
Thank Steve P

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
* In the Sunny Beach resort area on the Black Sea * 5-story building * Situated on the beach front * 300 m from the center of Sunny Beach * 25 km from Burgas airport * Credit cards accepted: MasterCard, Visa ... more   less 

Additional Information about Hotel Riu Helios

Address: Sunny Beach | Bulgaria, Sunny Beach 8240, Bulgaria
Region: Bulgaria > Burgas Province > Sunny Beach
Price Range: RM594 - RM991 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Helios 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Riu Helios Hotel
Riu Helios Sunny Beach
Hotel Style:
#4 Top resorts Hotel in Sunny Beach
#4 Romantic Hotel in Sunny Beach
#4 On the Beach Hotel in Sunny Beach
#5 Luxury Hotel in Sunny Beach
#7 Family Hotel in Sunny Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Helios staff and other travellers.
74 questions
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Liverpool, United Kingdom
3 months ago
Sunderland, United Kingdom
over a year ago
Gracehill, United Kingdom
5 months ago

See all questions (74)

Questions? Get answers from Hotel Riu Helios staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor sea view lovely”
 of 5 bubbles Angela_and_Gordon, 13 Oct 2016 | Read review
“Ask for pool view”
 of 5 bubbles angeladillon52, 4 Oct 2016 | Read review
“Rooms facing pool/beach are best.”
 of 5 bubbles stevepM9444YX, 2 Oct 2016 | Read review
“ask for a sea or pool view”
 of 5 bubbles shakeahand2412, 28 Sep 2016 | Read review
“Pool view room on high floor”
 of 5 bubbles 501jeanniem, 28 Sep 2016 | Read review
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