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29/10/2017 30/10/2017
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    Helios Spa

    Golden Sands, Golden Sands 9007, Bulgaria
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    Lowest prices for your stay
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    1 room, 2 adults, 0 children
    US$136
    US$136
    Traveller (116)
    Room & Suite (23)
    Pool & Beach (19)
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    Overview
    • Excellent11%
    • Very good21%
    • Average20%
    • Poor13%
    • Terrible35%
    5 Sep 2017
    “Avoid”
    24 Aug 2017
    “Do not recommend this hotel. At all.”
    Free Internet
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
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    Grifid Hotel Arabella
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    #1 of 111 hotels in Golden Sands
     
    INTERNATIONAL Hotel Casino & Tower Suites
    406 reviews
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    HVD Viva Hotel
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    Astera Hotel & Spa
    208 reviews
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    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (161)
    Traveller rating
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    Time of year
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    1 - 5 of 97 reviews

    Reviewed 5 September 2017

    First something positive. The rooms are ok. They're large, have a balcony and a reasonable sized bathroom. That being said, moving on to the negatives. We paid for parking for 3 days, but in the last day someone took our spot. The guy in charge...More

    Thank Bogdan M
    Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 4 weeks ago

    Dear Bogdan M, Thank you for this valuable comment. We are very sorry to hear that you were not satisfied with your stay. It is sad to hear that you left unhappy with the food quality and its variety, as well. Did you share your...More

    Reviewed 1 September 2017 via mobile

    Balkan say this is acceptable and 4* and have not taken the distress of moving hotel seriously as they say these photos show nothing wrong. Took four day with Rep. this is Helios and doubletree. AvoidMore

    Thank Tracy W
    Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 4 weeks ago

    Dear Tracy W, Thank you for sharing this review. We are very sad to know that you were disappointed of your stay with us and to hear that you had difficulties of that nature. Please, accept our sincere apologies.Could you please share more information what...More

    Reviewed 24 August 2017

    Hotel is located few minutes walk from the crowded streets around beaches, isn't very loud, except for kids parties every evening. In the hall there is only one wall with wall plug, at the other and from reception, and usually couches are full of people...More

    Thank Sabina S
    Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 29 August 2017

    Dear Sabina S, Thank you for taking the time to share this valuable comments. It s great to know that our staff managed to help you. We take our commitment to our guests very seriously, which is to make sure we deliver the best possible...More

    Reviewed 19 August 2017

    There are good and bad points to this hotel. Good points - Very quiet location Very big rooms Great views Packed lunch provided for late arrivals Bad points - No safe in rooms Bar poorly stocked - just wine, vodka, whiskey and beer There are...More

    1  Thank Ann156780
    Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 20 August 2017

    Dear Ann156780, Thank you for taking the time to share your experience with us. Our guests are our main priority which makes your feedback a valuable part of our way of improvement. We are happy to know that you were pleased with the location of...More

    Reviewed 15 August 2017 via mobile

    Staying at this hotel and it is very poor. The food is awful and the staff are mostly very miserable looking. I've just had to kick up a fuss to get the room cleaned after not having anyone into it for 4 days and have...More

    1  Thank Sar W
    Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 16 August 2017

    Dear Sar W, Thank you for this valuable comment. We are very sorry to hear that you were not satisfied with your stay. It is sad to hear that you left unhappy with your stay at the hotel. Did you share your doubts with any...More

    Grifid Hotel Arabella
    478 reviews
    #1 of 111 hotels in Golden Sands
     
    INTERNATIONAL Hotel Casino & Tower Suites
    406 reviews
    #3 of 111 hotels in Golden Sands
     
    HVD Viva Hotel
    200 reviews
    #7 of 111 hotels in Golden Sands
     
    Astera Hotel & Spa
    208 reviews
    #9 of 111 hotels in Golden Sands
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Room Service
    • Free Internet
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Banquet Room
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Outdoor pool
    • Golf Course
    • Tennis Court
    • Fitness Centre with Gym / Workout Room
    • Indoor pool
    Details
    • Price range
    • US$30 - US$195 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Golden Sands
    • #44 Spa Hotel in Golden Sands
    • #48 Luxury Hotel in Golden Sands
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 204
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Orbitz, Travelocity, Cancelon, TripOnline SA, Hotwire, Cheap Tickets, Expedia and Evoline ltd so you can book your Helios Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Bulgaria >
    • Varna Province >
    • Golden Sands
    • Also Known As
    • Helios Hotel Golden Sands ,
    • Helios Resort Golden Sands
    Add Photo Photos
    Traveller (116)
    Room & Suite (23)
    Pool & Beach (19)
    Dining (7)
    Hotel & Grounds (63)
    Bathroom (9)
    Family and Play Areas (4)
    Nearby
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    .14 km away
     
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    .41 km away
     
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    Ask a question
    Questions & Answers
    EMTrekkers
    12 September 2017|
    AnswerShow all 2 answers
    Response from judd352 | Reviewed this property |
    I wouldn't bother bother going to this hotel it's horrible/dirty, and staff are ignorant
    1
    Vote
    Room Tips
    "rooms on the top floor as there is a hotel right in front of it and it blocks the sunrise"
    Read review
    "Ask for higher floors if you want to have a sea view."
    Read review
    "Do not go here"
    Read review
    "Quieter rooms on the opposite side to the pool."
    Read review
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